Sun Castle Kaiman Hotel (Coast of the Blue)

Sun Castle Kaiman Hotel (Coast of the Blue) Reviews

Sun Castle Kaiman Hotel (Coast of the Blue)

240 meters northwest of the intersection of Xuefu Road and Yanghe Fourth Street, Funing District, Qinhuangdao, Hebei, ChinaSee Hotel Details
Sun Castle Kaiman Hotel (Coast of the Blue)
Sun Castle Kaiman Hotel (Coast of the Blue)Sun Castle Kaiman Hotel (Coast of the Blue)Sun Castle Kaiman Hotel (Coast of the Blue)
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Guest Reviews

8.9/10
345 review
Verified reviews
Location8.9
Amenities8.8
Service8.8
Cleanliness9.0
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All reviews(345)
Positive reviews(322)
Reviews with photos/video(165)
Classy environment(63)
Perfect for kids(36)
Great swimming pool(30)
Friendly front desk staff(27)
Close to beach(23)
Well designed(15)
Loved the beach(12)
Has facilities for children(10)
Negative reviews(23)
Anonymous User
Enjoy Queen Room With View
Stayed in May 2025
Family
2 review
10/10
Outstanding
Posted on Jun 28, 2025
Apartment hotel, large rooms, new equipment, good service, complete hotel facilities, naughty bag, outdoor swimming pool, the disadvantage is that it is a little far from the seaside, you need to take a car to go
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Response from Property: Thank you for choosing to stay at Sun Castle Kaiman Hotel and taking the time to share your stay experience. We are glad that you are satisfied with our room facilities and other services. Your feedback is very important to us. We will continue to optimize service details to create a more comfortable experience for guests.
Guest User
Elegant Queen Room
Stayed in Apr 2025
Other
1 review
10/10
Outstanding
Posted on May 17, 2025
The hotel environment is very good. The lobby is very bright as soon as you enter. The service of the ladies at the front desk is super good. We booked two rooms and arranged them next to each other. There is also a washing machine in the room. The bathroom is separated into dry and wet areas. The corridor is also very clean. The room has a balcony and the view is also very good. It is worth recommending and has a good price-performance ratio. 👍
Original TextTranslated by Google
Response from Property: 感謝您選擇下榻太陽城堡開蔓酒店並抽出寶貴時間分享入住體驗,很高興您對我們的客房設施等服務感到滿意您的反饋對我們至關重要,我們將繼續優化服務細節,為客人創造更舒適的體驗。
Anonymous User
Enjoy Twin Room With View
Stayed in Mar 2025
Solo traveler
176 review
10/10
Outstanding
Posted on Apr 3, 2025
I went to the Cote d'Azur for a trip some time ago. The experience of staying at the Sun Castle Kaiman Hotel was great. I must praise it! As soon as I entered the hotel, the lobby was spacious and bright, the decoration was exquisite and grand, and the style was full. I was instantly impressed. The front desk staff was warm and thoughtful, checked in quickly, and also introduced the surrounding fun places. The room I booked was clean and tidy, and the layout was warm. The bedding was soft and comfortable, and I slept well for several nights. The room facilities are very new, with TV, air conditioning and other equipment available. The details show the quality, which is completely up to the level of a four-star hotel. The bathroom is separated into dry and wet, and the quality of toiletries is also good. The hotel has a rich variety of breakfasts, both Chinese and Western, and the taste is superb. The restaurant environment is elegant and the dining experience is great. There are also gyms and swimming pools with complete facilities and good maintenance, which can meet the needs of leisure and fitness. The hotel is in an excellent location, very close to the beach, and you can feel the beach and waves in a few steps. There is also a commercial street around, which is very convenient for eating and shopping. The Sun Castle Kaiman Hotel (Cote d'Azur) really exceeded my expectations. The service, facilities and environment are all excellent. It is a four-star hotel. I will stay here again next time!!!
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at Sun Castle Kaiman Hotel and taking the time to share your stay experience. We are glad that you are satisfied with our room facilities and other services. Your feedback is very important to us. We will continue to optimize service details to create a more comfortable experience for guests.
Guest User
Tatami Family Room
Stayed in Jun 2025
Family
2 review
9.7/10
Amazing
Posted on Jul 30, 2025
酒店設施挺好,亮點是游泳池,大人和小孩兒游泳很舒服。環境總體不錯,酒店旁邊是條河,綠化也不錯,飯後散個步還挺愜意。房間設施還不錯,床睡着很舒服,陽台因為是木製推拉門,樓上樓下不是特別隔音,好在晚上睡覺樓上沒有特別吵鬧。酒店工作人員服務態度很好,房間缺什麼東西,需要什麼,會很快送過來,問題也很快會得到解決。總體來説是一次愉快的入住體驗,下次還會再來。
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Response from Property: 感謝您選擇下榻太陽城堡開蔓酒店並抽出寶貴時間分享入住體驗,很高興您對我們的客房設施等服務感到滿意您的反饋對我們至關重要,我們將繼續優化服務細節,為客人創造更舒適的體驗。
Azimaodemao
Tatami Family Room
Stayed in Jun 2025
Family
21 review
9.5/10
Amazing
Posted on Jul 31, 2025
酒店突出親子主題,入住體驗不錯。親子房寬敞舒適,有洗衣機、有廚房區域。樓下有小童泳池,孩子玩的很開心。去海灘有接送車,半小時一趟,但遇到坐滿的情況需要再等半小時,高峯期一趟十幾個座位根本不夠坐,且司機態度不是很好。酒店周邊餐飲店挺多,遊玩累了樓下就可以吃飽喝足。
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Anonymous User
Enjoy Queen Room With View
Stayed in Jun 2025
Other
4 review
1.0/10
Posted on Jul 23, 2025
這個酒店離哪兒都遠,想玩啥都不方便,第1次見到給前台打5個電話都沒接的酒店,給前台説了幾遍找保潔從上午叫到下午到晚上才來,晚上房間裏會進很多黑色的蟲像蟑螂一樣,基本上看電視衹能看個廣告其他的都加載不出來了,早餐吃飯7點過去你都得用搶的,壓根不加飯,吃早餐還沒有杯子,酒店要啥沒啥游泳池也衹有一個遠的圖中展示的游泳池壓根就沒有開,而且游泳池最多衹能漫過腳踝,水裡全是亂七八糟的東西,去劉莊夜市秦王小巷40多分鐘,打車去各個景點都遠,給前台打了三道電話,叫維修一下電視,壓根沒人理我們,等半天才有人,生個病附近都完全沒有一個像樣的醫院,隔音特別差,晚上睡覺,空調外機把門關上都吵,隔壁説話一清二楚,菜品多樣性也沒有他宣傳的好,基本不是人住的 服務:沒有 衞生:一般 環境:較差 設施:老舊
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Guest User
Enjoy Twin Room With View
Stayed in Jun 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jul 21, 2025
位置很好找,酒店設施比較新,感覺類似日式風格,下面玩水的游泳池比較乾淨,孩子玩的很開心,我們是自駕遊,離蔚藍海岸很近,開車幾分鐘的樣子。酒店樓下吃飯的地方很多,比較方便,還有自助海鮮,可惜我們去海港那裡遊玩累了吃過了,自助海鮮未品嚐到,下次可以嚐嚐。服務很周到,還贈送我們兩張小孩的餐券,還給了當地的特色海產品,小孩很喜歡吃。酒店窗外景色也不錯,有人玩摩託艇,可以嘗試。
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Response from Property: 感謝您選擇下榻太陽城堡開蔓酒店並抽出寶貴時間分享入住體驗,很高興您對我們的客房設施等服務感到滿意您的反饋對我們至關重要,我們將繼續優化服務細節,為客人創造更舒適的體驗。
Guest User
Enjoy Twin Room With View
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 20, 2025
非常好的一次北戴河出遊體驗,酒店前台服務員人美心善,我們定的房間衹給一張早餐卡,小姐姐主動給我們申請送了兩張餐券。早餐品種很全,但人太多了,比較嘈雜,我們原則在外面吃的。這裏適合親子出行,酒店的小童泳池晚上環境很好,適合拍照打卡。下次再來還住這裏!
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Response from Property: 感謝您選擇下榻太陽城堡開蔓酒店並抽出寶貴時間分享入住體驗,很高興您對我們的客房設施等服務感到滿意您的反饋對我們至關重要,我們將繼續優化服務細節,為客人創造更舒適的體驗。
Togtog6
Enjoy Twin Room With View
Stayed in Jun 2025
Couple
4 review
10/10
Outstanding
Posted on Jul 13, 2025
房間明亮潔凈,住得格外舒心。住了兩晚,第二天酒店工作人員就貼心地重新整理了房間,更換了新的浴巾和毛巾,甚至還幫忙把衣物疊得整整齊齊,細節處特別暖心。 尤其想感謝前台那位姓石的小姐姐。從預訂酒店時,她就主動電話聯繫並添加了微信,説方便隨時溝通需求,特別周到。我們到店後,她也第一時間高效辦理好了入住,全程服務都讓人感覺很親切。 這次入住體驗真的特別好,滿滿都是被用心對待的感覺~
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Response from Property: 感謝您選擇下榻太陽城堡開蔓酒店並抽出寶貴時間分享入住體驗,很高興您對我們的客房設施等服務感到滿意您的反饋對我們至關重要,我們將繼續優化服務細節,為客人創造更舒適的體驗。
Baitianaizuomeng🤪
Enjoy Twin Room With View
Stayed in Jun 2025
Family
37 review
5.5/10
Posted on Jul 13, 2025
體驗感不是很好,先説入住,晚上八點多辦理入住兩間雙床房,房間在六樓,一推開門,嗆眼睛的那種裝修味,床頭還有未收拾的三個杏核,聯繫前台換房間,換到四樓,進房間後倒是沒什麼味道了,給孩子買的飲料,想放冰箱裏,一打冰箱門,一股惡臭,又是一次上頭,聯繫前台安排兩位師傅來查看,確定是有臭味兒後問我怎麼辦?我?那換冰箱吧(因為冰箱是小小的那種,我覺得搬運不費勁),結果是換不了,那好我衹能不用。 再説設施,泳池不是在入住酒店的樓下,是在對面的建築物裏,走路三分鐘吧,這樣也不是不可以,孩子下泳池玩了一個小時左右,突然上來説泳池裡有活的蟲子,孩子説是蟑螂,我不確定,畢竟沒親眼看到是什麼蟲。那就不玩了,回房間洗澡吧。熱水器容量非常小,一個人洗澡過後,下一個人洗得等。空調出口下面還嘀嗒水,就這樣吧,湊合一晚第二天果斷退房。 因為我訂了兩晚兩間雙床房,跟前台溝通退一晚的時候前台態度都很好。 不得不説服務人員的 態度全程都很好,這一點不可否認。
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Response from Property: 您好!非常感謝您選擇入住我們酒店,並抽出寶貴時間分享您的入住體驗。對於您在入住期間遇到的諸多不便,我們深感抱歉,這確實未能達到您應有的舒適體驗標準,也遠未達到我們承諾的服務品質。我們真誠地向您致歉。關於房間問題(氣味、衞生、冰箱):新裝修房間氣味殘留以及未徹底清理的杏核,反映出我們在房間清潔、通風檢查和細節把控上的嚴重疏漏。為您更換房間後,又出現冰箱異味問題,且未能及時為您更換,更是我們的失職。這暴露了客房設施維護和快速響應機制的不足,我們已立即安排對所有房間冰箱進行徹底清潔消毒檢查,並對相關清潔流程進行強化培訓與複查。關於泳池問題:泳池出現活蟲的情況令我們非常震驚和關切。泳池的清潔衞生是重中之重,出現此類問題是不可接受的。我們已責成泳池管理部門立即進行徹底排查、深度清潔和消毒,並加強日常巡檢與蟲害防控措施,確保水質和環境安全達標,杜絕此類情況再次發生。對於因此給您和孩子帶來的困擾與不安,我們再次深表歉意。關於設施問題(熱水器、空調):熱水器容量不足導致等待時間過長,以及空調滴水問題,都反映出部分設施的老化或維護不到位。這直接影響您的入住舒適度。我們已安排工程團隊對所有房間的熱水器容量進行評估,並優先解決空調滴水問題,制定相應的維修或更新計劃,以提升基礎硬件設施的可靠性。我們特別注意到您提到服務人員的態度全程都很好,並且前台在處理您退一晚房費時溝通順暢。 我們由衷感謝您對我們服務團隊專業素養和積極態度的肯定,這將是他們繼續努力的動力。然而,硬件設施、清潔衞生和細節管理上的缺失,完全抵消了服務團隊的努力,這是我們管理層必須深刻反思並立即行動去解決的。對於您提前離店的決定,我們完全理解並尊重。未能讓您享受到完整的、舒適的入住體驗,我們再次表示誠摯的歉意。我們已將您的反饋作為重要案例,在內部進行深入分析和整改,以避免類似問題再次發生。我們真誠希望能有機會在未來為您提供一次真正體現我們服務水準的入住體驗。如果您願意再次光臨,我們將為您特別安排.再次感謝您的反饋,這對我們至關重要。祝您生活愉快!
Guest User
Enjoy Queen Room With View
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 13, 2025
綜合設施非常完備的親子度假酒店!免費停車場。每個房間都有一個小小陽台,早晨一覺醒來拉開陽台的拉門呼吸到室外新鮮的空氣真的是超級舒服!晚餐可以用電磁爐煮上一鍋美味的海鮮。園區很大,裏面有各個年齡段的小朋友都可以玩的區域,室外的泳池,室內的海洋球,滑梯,積木,小童觀影區都是免費的。外圍一層各類餐飲商鋪和小攤方便就餐,唯一美中不足的就是沒有咖啡廳🤭酒店距離附近海灘開車大概5-6分鐘,但有擺渡車班車可以接送,也很方便!總體滿意☺
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Response from Property: 感謝您選擇下榻太陽城堡開蔓酒店並抽出寶貴時間分享入住體驗,很高興您對我們的客房設施等服務感到滿意您的反饋對我們至關重要,我們將繼續優化服務細節,為客人創造更舒適的體驗。
Guest User
Enjoy Twin Room With View
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 15, 2025
房間裝修很有風格!而且社裡也很人性化!乾淨衞生!兩個空間!都很舒適!我們是一家人去的,孩子也很喜歡!泳池也很好!早餐也很好!重點是前台的服務人員小石人情大方!態度很好!我很滿意!住酒店除了環境好乾凈衞生外其實主要的就是工作人員的服務了!總之!這次很感謝小石!讓我覺得心裏很温暖,有人關心!總會問我們還有什麼需要!感謝🙏你!本次入住很滿意!會推薦朋友去的哈
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Response from Property: 感謝您選擇下榻太陽城堡開蔓酒店並抽出寶貴時間分享入住體驗,很高興您對我們的客房設施等服務感到滿意您的反饋對我們至關重要,我們將繼續優化服務細節,為客人創造更舒適的體驗。
Anonymous User
Tatami Family Room
Stayed in Jun 2025
Family
1 review
9.5/10
Amazing
Posted on Jul 25, 2025
房間整潔乾淨,很大,適合家庭出行。酒店房型很多,適合各類人員來居住。前台小姐姐很熱情,服務態度好,酒店帶早餐。有免費的泳池,小童樂園。還有免費中巴接送去海邊。十分贊哦!下次還來住!
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Response from Property: 感謝您選擇下榻太陽城堡開蔓酒店並抽出寶貴時間分享入住體驗,很高興您對我們的客房設施等服務感到滿意您的反饋對我們至關重要,我們將繼續優化服務細節,為客人創造更舒適的體驗。
Guest User
Tatami Family Room
Stayed in Jun 2025
Family
3 review
10/10
Outstanding
Posted on Jul 12, 2025
房間挺好的,四個大人兩個孩子一起住的,酒店樓下還有小童玩樂的地方,酒店還有小童樂園和小童戲水泳池,孩子玩的很開心。人超級多,應該是旅遊團的住宿地吧。旁邊有個海鮮自助還不錯。酒店管家人也很好。
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Response from Property: 感謝您選擇下榻太陽城堡開蔓酒店並抽出寶貴時間分享入住體驗,很高興您對我們的客房設施等服務感到滿意您的反饋對我們至關重要,我們將繼續優化服務細節,為客人創造更舒適的體驗。
Chengchengqiqi
Tatami Family Room
Stayed in Jun 2025
Family
9 review
10/10
Outstanding
Posted on Jul 13, 2025
很好的入住體驗,新開酒店設施都很新,裝修風格漂亮、晚上夜景漂亮,步行到海邊也不遠,最值得誇讚的是美女前台石美婧,真是大大的贊👍,服務態度很好,增強了入住體驗感,有朋友來北戴河會推薦
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Response from Property: 感謝您選擇下榻太陽城堡開蔓酒店並抽出寶貴時間分享入住體驗,很高興您對我們的客房設施等服務感到滿意您的反饋對我們至關重要,我們將繼續優化服務細節,為客人創造更舒適的體驗。