No.438 hebei weststreet, Haigang District, Qinhuangdao, Hebei, ChinaView Hotel Details
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Qinhuangdao Four Arts Hotel Guest Reviews
4.7/5
Outstanding
554 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(554)
Positive reviews(543)
Reviews with photos/video(172)
Classy environment(151)
Garden view(39)
Friendly front desk staff(33)
Delicious breakfast(25)
Perfect for kids(22)
Small room size(16)
Close to beach(13)
Tasty restaurant(8)
Negative reviews(11)
DevKumar
Exquisite Tatami Room
Stayed in Nov 2023
Travel with friends
17 review
5.0/5
Outstanding
Posted on Jan 1, 2024
Great hotel in a very convenient location,next to restaurants and a huge shopping mall. The hotel is beautifully decorated, in a Zen style with clean and cozy rooms. Highly recommended.
Response from Property: Dear Guest ~Thanks for your most sincere comment .We look forword to your next visit with the highest qulity service.
Guest User
Exquisite Tatami Room
Stayed in Jun 2023
Family
1 review
5.0/5
Outstanding
Posted on Jul 27, 2023
The hotel is amazing, every single detail is fulfilled with sense and beauty. The managers and other staff are very polite and friendly, special thanks to Ruirui on the reception desk☺️ The hotel has lovely garden, room was clean and cozy. Definitely recommend to visit.
Response from Property: Dear gest: Thank you for choosing and staying in our hotel,it is our honor to get your 5 points。Xianting Four Arts Hotel is committed to providing quality and considerate service to every guest. Your encouragement is our driving force. All staff look forward to your visit again! Wish you a happy life!
阿米尔02
Elegant Double Bed Room
Stayed in Nov 2023
Couples
16 review
5.0/5
Outstanding
Posted on Jan 2, 2024
The most interesting hotel! It is real museum! It was better than many 4-stars hotels in Beijing.
Response from Property: Dear Guest ~Thanks for your most sincere comment .We look forword to your next visit with the highest qulity service.
Guest User
Elegant Double Bed Room
Stayed in Sep 2024
Family
7 review
1.0/5
Posted on Oct 6, 2024
The first time I give a negative review, the most intolerable thing is:
1. In order to save money, the hotel’s main air-conditioning controller is unwilling to turn on cooling! Because the room faces the street, you need to close the window when sleeping to avoid noise, which will cause the room to be stuffy. After repeated communication with the hotel on the first day, the hotel turned on the refrigeration. As a result, the hotel turned off the refrigeration early the next morning, causing me to wake up from the heat in the morning. Then I had to communicate with the hotel repeatedly the next night, and called back and forth before finally turning the refrigeration back on. As a result, early on the third day, the refrigeration was turned off again. I couldn't stand the repetition, so I contacted the Ctrip platform to solve the problem. This is also the first time I have encountered such a weird hotel, and I have to battle wits with the customers!
Other pain points:
2. The hygienic condition of the hotel is worrying. This is not a personal picky, but the local public health supervision information - level C. What is level C? If it is one level lower, it will be closed down for rectification;
3. There is no safety chain on the room door, and the safety situation is worrying;
4. The breakfast time listed on Ctrip is from 7:00 to 9:30, but the hotel front desk said it is from 7:00 to 9:00. After a phone call, it was said that meals can be eaten after 9:00, but the food will no longer be updated;
5. The pillow is said to be a sleep-aid pillow, but in actual use it is not comfortable and is too high and too hard. Sleep only with pillows
6. The room we stayed in on the first day had water leaks. After communication, we changed rooms. However, the water in the bathroom of the changed room was dark yellow...it was relieved after running the water for about 10 minutes.
7. The control valve of the shower in the room I stayed in was damaged and the overhead spray could not be used.
8. Although I am said to be at Yanshan University, I cannot enter the school. If you want to visit the campus, you need to make an appointment
9. The hotel staff are generally friendly, but only one intern is received in the morning and evening (according to the name badge), and the interns' business abilities need to be improved.
The four-diamond hotel does not live up to its name. The standards of the three-star hotels outside are much better than this!
Original TextTranslated by Google
Response from Property: Dear guest, we sincerely apologize for not being able to bring you a satisfactory stay experience. Thank you for your valuable feedback, which gives us room for further improvement. Regarding the issue of air conditioning and refrigeration, the weather in Qinhuangdao has gradually turned cooler since late September. During the National Day, the temperature dropped below 10 degrees at night. In order to provide guests with a more comfortable stay, we have shortened the air conditioning supply time and no longer use it at night. Turn on the air conditioner. After you made your request for air conditioning at night, due to the low outdoor ambient temperature, we were worried about affecting the feelings of other guests, so we were unable to turn on the air conditioning immediately. Later, in order to meet your special needs, we turned on the air conditioning. After turning on the air conditioning After receiving many messages from guests reporting that the room was cold, we turned off the air conditioner at night. I later communicated with you about a free upgrade to a relatively cooler business suite, but you did not agree. In order to balance the needs of you and other guests, we would like to sincerely apologize for not being able to provide you with a satisfactory check-in experience, and thank you again for your valuable feedback. Regarding security issues, although the door is not equipped with an anti-theft chain, it is equipped with an anti-lock function. At the same time, the guest room area is also equipped with access control and ladder control to protect the safety of guests. I hope you will continue to pay attention to Xianting Siyi Hotel and wish you a happy life!
Guest User
Family-friendly Suite
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 15, 2024
The campus of Yanshan University is full of the fragrance of books. The tea and study room is beautiful, and the courtyard is relaxing. Good, wonderful!
Original TextTranslated by Google
Response from Property: There is a kind of happiness that comes from satisfaction. The language I like does not need too many fancy embellishments. Thank you for your open-minded sharing. There are always some inadvertent encounters that bring surprises to life. Thank you for your recognition and look forward to meeting you again!
Guest User
Yaji Building Twin Room
Stayed in Apr 2024
Family
7 review
5.0/5
Outstanding
Posted on May 5, 2024
400 meters away from Maoye Shopping Mall, in the Yanda District, quiet in the bustling city, comfortable and cozy, convenient parking, charging piles, convenient life. The front desk beauty Xiaoyu has a good attitude, professional and reliable.
Original TextTranslated by Google
Response from Property: If you like me, let's become close friends~~ Hearing your praise, Xiaoyu felt a little shy, and made up his mind to work hard. I hope you will praise me when you come back~
Guest User
Yaji Building Twin Room
Stayed in Apr 2024
Couples
2 review
3.2/5
Posted on May 4, 2024
Booked two days from Ctrip.com. When we checked in at less than five in the afternoon, the elevator was under maintenance. We climbed the stairs to the fourth floor. We thought the environment was OK, the sanitary conditions were OK, and the facilities were relatively new, so we didn't mind staying there. Then we went out with the children and went back at about 9:40 in the evening. Because we were tired after running outside all day, we were ready to wash and rest. As a result, the water flowing out of the faucet was red and yellow, mixed with mud. I called the front desk twice before a young man came and said he would deal with it immediately. I kept draining the water from the room, but the water quality didn't change. I called the front desk again and they replied that they would change our room to the front floor. After that, no one paid attention to us anymore. I felt that the service of this hotel was average, the breakfast was average, and there were not many varieties. In short, I felt that it was not worth the high price. The first picture attached is the water quality at the beginning, and the next one is half an hour after draining the water.
Original TextTranslated by Google
Response from Property: Dear guest, hello~ First of all, Xiaoyi expresses the most sincere apologies for your dissatisfaction during the check-in process. During your check-in period, the elevator had a brief malfunction. Xiaoyi immediately activated the emergency plan and organized personnel to repair it. The elevator returned to normal in 40 minutes. You are sorry for the trouble...
Regarding the time you mentioned for changing rooms, there were many guests staying during the May Day holiday, and the front desk staff was very busy. They were unable to change your room immediately, which made you unhappy. Xiaoyi is very sorry. Tonight, everyone has been studying all night to improve the quality of service. Everyone said that if the service is not good, we will not sleep! !
Guest User
Elegant Courtyard Twin Room
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on May 4, 2024
I haven't encountered such thoughtful and detailed hotel services for many years. The moment the car stopped, the waiter came to help carry the luggage, took the initiative to inform the location of the charging pile, and gave the children a sand play set when they checked in. After staying for 3 days, they gave fresh fruits every day, and a small can of tea was given when they left the hotel. The hotel is decorated in an antique style and is very distinctive. It is also equipped with an exquisite back garden. Guests can take a rest, read books, and play chess in the garden. It is so comfortable. Ten thousand likes
Original TextTranslated by Google
Response from Property: Dear guest, hello~ I am very happy to receive your five-point praise! You chose Xiaoyi as your stopover in the vast sea of people. Every meeting is a fate. I hope that a beautiful life will be linked with you. I look forward to meeting you again in the future and creating more happy memories for you.
Yuri¹⁹⁸⁷
Elegant Twin Room
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on May 4, 2024
The small garden on the first floor is beautiful, and the front desk is also very enthusiastic. When experiencing the incense seal, I saw that the child was a little cold, so I made ginger cola for him. Xiaoyu responded very quickly and served customers in every detail.
Original TextTranslated by Google
Response from Property: Thank you for your five-point praise! Xiaoyi will continue to maintain the excellent accommodation environment and considerate service, making you feel the warmth of home. We look forward to your visit again and wish you a happy life full of joy!
Guest User
Elegant Double Bed Room
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 4, 2024
The hotel is very elegant in style. It is based on the culture of the Song Dynasty. It popularizes knowledge about tea and incense in the hall and corridors, just like a small cultural center. There is also a garden, Qie Si Garden, and the garden scenery is also elegant. I was given a gift and experienced the tea-making culture. Miss Mei Yu is very elegant and has good tea-making skills. Later, I learned that she was also teaching activities such as burning incense and flower arrangement. She is really a versatile lady. The location of the hotel is also great. It is inside the No. 2 gate of Yanda University. There is Maoye Shopping Mall nearby, which is very convenient for eating and drinking. It takes about 25 minutes to walk to Jinmeng Bay Beach.
Original TextTranslated by Google
Response from Property: Dear guest, I am very happy that you can live comfortably and have fun here with Xiaoyi. You also took such beautiful photos for Xiaoyi. You must be a kind-hearted lady. Please come again next time and take more photos for Xiaoyi. Xiaoyi is waiting for you. Oh, by the way, Miss Meiyu asked me to express her gratitude on her behalf. I love you.
江博容
Exquisite Tatami Room
Stayed in Feb 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 21, 2024
The service staff are very kind and enthusiastic. Since we need to print documents for our work, the waiter Xiao Ma provided very appropriate assistance so that our work can go smoothly. In addition, the restaurant waiters will not only take the initiative to care about the dining situation, but also when new ingredients are put on the shelves. They will also actively ask dining guests if they need it and help deliver meals, and all service staff will not charge any tips. It is really a hotel worth recommending...
Original TextTranslated by Google
Response from Property: Thank you for your five-star praise! Xiaoyi will continue to maintain the excellent accommodation environment and considerate service, making you feel the warmth of home. Looking forward to your visit again, I wish you a happy life full of joy!
Anonymous User
Yaji Building Twin Room
Stayed in Apr 2024
Business travelers
15 review
4.0/5
Very Good
Posted on May 2, 2024
The hotel is generally good, and the service is quite friendly.
Original TextTranslated by Google
Response from Property: Hello, dear customer~ Thank you for your support of Xiaoyi. I feel a little disappointed that I didn’t get your full 5-point praise. It may be that there are still some things we have not done well. I hope you can help Xiaoyi point out the shortcomings when you come next time. We will work hard to do better and serve attentively so that every customer who comes to the store can feel the warmth of home. We look forward to your next visit!
Lesecheng
Exquisite Projection Tatami Room
Stayed in Jan 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 15, 2024
The hotel's interior decoration is simple and elegant, and the lobby design is very distinctive. The service staff is polite, thoughtful and attentive, and I like it.
The room I stayed in was a 15-square-meter tatami, with sufficient air conditioning, a little noise, and wifi, but the signal in the room was slightly weak.
The hotel is located in Yanshan University. There is a large shopping mall called Maoye Tiandi not far to the east, which is very convenient for shopping and eating. There is a snack street across the road, which can be experienced.
It takes a quarter of an hour to walk along Wenchang Road from the hotel to the beach, which is a great place to watch the sunrise in winter.
Original TextTranslated by Google
Response from Property: Dear guest, there is a clear morning and a leisurely evening. Go through the four seasons of life and enjoy the scenery along the way. Xiaoyi is willing to accompany you and looks forward to your visit again.
Guest User
Exquisite Tatami Room
Stayed in Dec 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Jan 24, 2024
I really like the room layout, which is very clean and tidy. Each room has a poetic name. The decoration of the hotel lobby and restaurant is also very ancient. I will choose this hotel again when I come to Qinhuangdao next time!
Original TextTranslated by Google
Response from Property: Dear guest, there is a clear morning and a leisurely evening. Go through the four seasons of life and enjoy the scenery along the way. Xiaoyi is willing to accompany you and looks forward to your visit again.
Guest User
Elegant Twin Room
Stayed in Feb 2024
Travel with friends
12 review
4.7/5
Amazing
Posted on Mar 10, 2024
Compared with the original training building, it is much better.
Original TextTranslated by Google
Response from Property: Dear guest, I don’t know what I did wrong. I didn’t make you 100% satisfied. Please tell Xiaoyi next time you come. Xiaoyi will definitely satisfy you.