Zhencheng Hotel (Wuhan Xudong Xiaopinmao Hubei University store) Reviews
Zhencheng Hotel (Wuhan Xudong Xiaopinmao Hubei University store)
Room 1, Building 5-6, No.396 Youyi Avenue, Wuchang District, Wuhan, Hubei, ChinaView Hotel Details
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Zhencheng Hotel (Wuhan Xudong Xiaopinmao Hubei University store) Guest Reviews
4.8/5
Excellent
3210 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(3210)
Positive reviews(3167)
Reviews with photos/video(1007)
Classy environment(511)
Friendly front desk staff(373)
Delicious breakfast(245)
Easy to get around(180)
Well decorated(109)
Perfect for business trips(86)
Close to metro(54)
Stayed multiple times(29)
Negative reviews(43)
Anonymous User
2-bed Room
Stayed in Jan 2025
Travel with friends
2 review
4.7/5
Amazing
Posted on Mar 1, 2025
Decent and clean hotel with quite a lot of rooms. Free laundry and dryer machines to use. Comes with detergent. Great amenity on that part. Has a small gym with three machines. Cozy with water and small towels.
Room is relatively big for the price. Very clean and well maintained. Has a nice tea table and sofa seating by the window.
Receptionists not the friendliest but did their jobs. Has a robot to deliver amenities. Convenient to use WeChat to request for items to be delivered to room and have food delivery as well.
Great stay. Walking distance to train station can be a little far but you can cut through the mall.
Response from Property: Dear valued costumers: Thank you for choosing to stay with us during your trip. It is our duty to provide a safe, convenient and comfortable environment to our guests. We are honored and deeply appreciative to have received your approval; your suggestion will be taken seriously into consideration in order to improve our services in the future. Last but not least, we look forward to see you soon!
Anonymous User
Garden-View Twin Room - Orchid With Skylight, Smart Guest Control, And Screen Projection TV
Stayed in Jun 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 6, 2024
Room is quite spacious, amenities are refilled everyday and room service is good. I stayed during summer so the airconditioner temperature is too high for me…i wish it was colder but even the their technician not sure what happened to our aircond. Hotel wifi is bad…slow to no connection. Breakfast is nice, lots of choices.
Response from Property: Dear guest, thank you for visiting Zhencheng Hotel, sorry for not bringing you a perfect stay experience, we will correct the problem you raised immediately, looking forward to your visit again, I wish you and your family good health and happy every day!
Undefined82
Cozy Smart Room (Double Bed)
Stayed in Dec 2024
Solo travelers
11 review
5.0/5
Outstanding
Posted on Jan 22, 2025
24hr check-in is a breeze! Location is fantastic! Room is new and clean. Staffs are friendly and communicate on WeixXin. Breakfast spread is great!
Response from Property: 尊敬的客人,非常感謝您光臨臻程酒店(武漢徐東銷品茂湖北大學店)並樂於與我們分享您的入住體驗。很高興我們酒店員工的服務得到您的認可與推薦,也非常感謝您對我們的肯定。我們致力於通過熱情服務讓每一位客人有難忘的體驗,再次感謝您的選擇,期待您的下一次回家。
Guest User
Executive Queen Room
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 5, 2024
Booked Executive Queen Bedroom. Stay was pretty amazing. Room service was A+. Robot pickup and drop off services were fascinating.
Response from Property: Dear guest, I am delighted to hear from your message that you have left such a wonderful impression. I hope you will continue to follow Zhencheng in the future and share with us more about your feelings and experiences during your stay. We warmly look forward to your visit again!
Anonymous User
2-bed Room
Stayed in Jun 2024
Business travelers
1 review
2.5/5
Posted on Jul 27, 2024
Dislike the smoking smells, dislike the lobby not at G floor, dislike the unfriendly and unhelpful male receptionist, dislike the reception are not helping to keep parcels deliveries. A
Response from Property: Dear guest, thank you for visiting Zhencheng Hotel, sorry for not bringing you a perfect stay experience, we will correct the problem you raised immediately, looking forward to your visit again, I wish you and your family good health and happy every day!
Joseph Tsy Hu
Garden-View Twin Room - Orchid With Skylight, Smart Guest Control, And Screen Projection TV
Stayed in Dec 2023
Travel with friends
4 review
4.2/5
Very Good
Posted on Jan 29, 2024
Great location for dining and shopping. Easy access to Metro and taxis.
Response from Property: 尊敬的賓客:您好!很高興您選擇入住臻程酒店,看到您的評價小的頓時呆懵了!酒店地處繁華地段,有着都市的熱鬧和方便,酒店自助早餐品種豐盛,美味可口,外帶會有打包盒的哦!家,是避風的港灣,是温馨的小窩,是温暖身心的一隅。有愛才是家,酒店一直希望會用自己的貼心和暖心,成為您心中的那個家外之家,期盼您的下次回家!
Galangkangin
Guestroom - Double Occupancy (Double Bed)
Stayed in May 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jun 22, 2024
Very nice room. Clean. Nice breakfast
Response from Property: Dear guests: Thank you for choosing us and for your support and love for the hotel. Your satisfaction with the facilities and services of the hotel is the driving force of the work of the hotel staff, so that every guest can feel at home is the ultimate goal of our services. The hotel rooms are warmly furnished and equipped with free high-speed WIFI, hoping to bring a little home warmth to your business trip. It is our pleasure to serve you. All the staff of Zhencheng Hotel look forward to your next visit!
Guest User
2-bed Room
Stayed in Aug 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Sep 3, 2024
设施:👍🏻
卫生:👍🏻
环境:👍🏻
服务:👍🏻
Response from Property: 尊敬的賓客:您好!感謝您的光臨,同時也真誠感謝您對我們的喜愛和認可,您記住了在這裏的美好時光讓我們心裏很感動,讓賓客享有美好入住體驗是我們義不容辭的責任,能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會!
Guest User
Guestroom - Double Occupancy (Double Bed)
Stayed in Jan 2025
Other
5 review
5.0/5
Outstanding
Posted on Feb 26, 2025
Pet-friendly hotel
We drove with two big dogs and chose this hotel when we passed by Wuhan
Deposit 200, cleaning fee 50. The deposit was refunded very quickly. It was refunded as soon as we left the hotel
This fee is still very cost-effective
The point is that the hotel staff is super enthusiastic. There is a lady who should be the manager. She is so enthusiastic. Because we drove all day and didn’t want to go far, we thought about finding a delicious raw hot noodles nearby. The one recommended by the lady to us was delicious. We also ate the pot cake next to it! Delicious! It’s really the kind that you want to eat again after eating it
Also, the executive room was upgraded for free. We upgraded it to a room with a balcony. They said it was more suitable for us to bring dogs
There is also a buffet breakfast in the morning. There is no extra charge. There are many dishes and the taste is very good!
In short, this is the only hotel I will stay in every time I bring a puppy in this trip! Highly recommended to all pet owners!!
(A pet owner who never writes reviews)
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your support and love for our hotel! Your satisfaction is our greatest motivation, and it is our honor to provide you with a comfortable stay experience. We have been committed to providing every guest with high-quality services and a warm environment. Your affirmation makes us feel encouraged. We look forward to your visit again, and we will continue to work hard to bring you a more perfect stay experience! I wish you a happy life and a smooth journey! If you have any needs or suggestions, please feel free to contact us. Thank you again for your support!
Anonymous User
Guestroom - Double Occupancy (Double Bed)
Stayed in Jan 2025
Travel with friends
5 review
5.0/5
Outstanding
Posted on Feb 19, 2025
Very good, my friend thought it was great, all kinds of facilities are very complete, very sanitary, very clean, not too noisy, the front desk is also warm and friendly. The whole environment is good. There is a snack bar downstairs, and there are many restaurants to choose from, which is very convenient.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for sharing your satisfactory experience. It is an honor to be your favorite hotel brand. The hotel will continue to focus on quality service and serve all guests with the true "hospitality". At the same time, we are also very honored to receive your praise and look forward to serving you next time.
Wanshiruyinvshi
Guestroom - Double Occupancy (Double Bed)
Stayed in Jan 2025
Travel with friends
4 review
5.0/5
Outstanding
Posted on Feb 4, 2025
The hotel is clean and tidy, the check-in experience is super good, and the breakfast package is delicious! ! The location of the hotel is easy to find, there is a shopping mall downstairs and public transportation is also very convenient. The second front desk is very considerate and kind. The hotel is very cost-effective. I will book it next time I come to Wuhan. I highly recommend it!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Zhencheng Hotel (Wuhan Xudong Xianpinmao Hubei University Branch). We are glad to see your good comments on the hotel's location, hygiene and service quality. The hotel is located in Xudong Business Center, adjacent to Xianpinmao Shopping Mall, MixC Plaza, and Qunxing City. It is only a 5-minute walk from Xudong Metro Station. It is only 16 minutes by car from Hubei Provincial Museum, 17 minutes by car from Wuhan University, 19 minutes by car from Happy Valley, 20 minutes by car from Yellow Crane Tower, and 18 minutes by car from Jianghan Road. The hotel is located in the business district, which provides great convenience for guests to eat, live, travel, entertain, and shop. At the same time, the hotel is also equipped with high-speed wireless network, free laundry room, and gym. The delicious and nutritious breakfast provides guests with high-quality catering services. Welcome to experience it next time.
Guest User
Superior Twin Room - Orchid With Neo-Chinese Style, Smart Guest Control, And Screen Projection TV For Comfortable Sleep
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 3, 2025
The service is thoughtful, and the front desk lady is also very good. The hotel is located near the subway and has convenient transportation. There are shopping malls around, and it is convenient for dining. Wuhan is a great city with big rivers and big rivers. I will come again next time. Recommended~
Original TextTranslated by Google
6/8
Response from Property: Dear guest, thank you for choosing Zhencheng Hotel (Wuhan Xudong Xianpinmao Hubei University Branch). We are glad to see your good comments on the hotel's location, hygiene and service quality. The hotel is located in Xudong Business Center, adjacent to Xianpinmao Shopping Mall, MixC Plaza, and Qunxing City. It is only a 5-minute walk from Xudong Metro Station. It is only 16 minutes by car from Hubei Provincial Museum, 17 minutes by car from Wuhan University, 19 minutes by car from Happy Valley, 20 minutes by car from Yellow Crane Tower, and 18 minutes by car from Jianghan Road. The hotel is located in the business district, which provides great convenience for guests to eat, live, travel, entertain, and shop. At the same time, the hotel is also equipped with high-speed wireless network, free laundry room, and gym. The delicious and nutritious breakfast provides guests with high-quality catering services. Welcome to experience it next time.
Guest User
Cozy Smart Room (Double Bed)
Stayed in Dec 2024
Couples
9 review
5.0/5
Outstanding
Posted on Feb 2, 2025
Facilities: The facilities are very new, and there are no signs of being old or dirty. There is a laundry room and a gym on the 6th floor. Although it is relatively small, it is basically enough.
Hygiene: The hygiene is relatively clean. I am used to wiping the table and toilet with disinfectant paper towels when I enter the room, and they are still relatively clean when they come out.
Environment: The hotel lobby is on the fifth floor. The decoration is quite grand and the decoration is also very festive. The overall feeling is very new and high-end; the room is also relatively soundproof, not too loud and generally quiet.
Service: The ladies at the front desk are very gentle and can meet the needs in time.
Breakfast: I went there late on the first day, and there were basically no dishes. I felt that the waiters worked very hard but couldn't win. It seemed that they had no experience in receiving such a large number of customers before; the second day was greatly improved. The time for breakfast was about the same, but there were many more dishes, and new dishes were constantly being served.
The overall feeling is not bad, and the cost performance is very high!
Original TextTranslated by Google
6/9
Response from Property: Dear guest, thank you for choosing Zhencheng Hotel (Wuhan Xudong Xianpinmao Hubei University Branch). We are glad to see your good comments on the hotel's location, hygiene and service quality. The hotel is located in Xudong Business Center, adjacent to Xianpinmao Shopping Mall, MixC Plaza, and Qunxing City. It is only a 5-minute walk from Xudong Metro Station. It is only 16 minutes by car from Hubei Provincial Museum, 17 minutes by car from Wuhan University, 19 minutes by car from Happy Valley, 20 minutes by car from Yellow Crane Tower, and 18 minutes by car from Jianghan Road. The hotel is located in the business district, which provides great convenience for guests to eat, live, travel, entertain, and shop. At the same time, the hotel is also equipped with high-speed wireless network, free laundry room, and gym. The delicious and nutritious breakfast provides guests with high-quality catering services. Welcome to experience it next time.
Daisiloulou
2-bed Room
Stayed in Dec 2024
Family
5 review
5.0/5
Outstanding
Posted on Jan 30, 2025
Bring your dog to Wuhan for tourism. This hotel is pet-friendly. It's really great, clean and sanitary. The service is very good. The lady at the front desk always has a sweet smile. It's a great experience staying in the hotel.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for visiting Zhencheng Hotel (Wuhan Xudong Xianpinmao Hubei University Branch) and for sharing your stay experience with us. I am glad that the service of our hotel staff has been recognized and recommended by you, and thank you very much for your affirmation of us. We are committed to providing every guest with an unforgettable experience through warm service. Thank you again for your choice and look forward to your next home.
Guest User
2-bed Room
Stayed in Dec 2024
Family
6 review
5.0/5
Outstanding
Posted on Jan 29, 2025
I like this hotel very much. The transportation is convenient. The environment is super warm and comfortable. I spent an unforgettable Spring Festival here. The service is also very good and considerate. I am very satisfied. It must be five stars
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for visiting Zhencheng Hotel (Wuhan Xudong Xianpinmao Hubei University Branch) and for sharing your stay experience with us. I am glad that the service of our hotel staff has been recognized and recommended by you, and thank you very much for your affirmation of us. We are committed to providing every guest with an unforgettable experience through warm service. Thank you again for your choice and look forward to your next home.