XANA Deluxe Hotel Beer Street University Road Qingdao Reviews

Very near the subway station, the hotel has two buildings and they say the one behind is for the smaller size room (where you will find different price in the internet). The bathroom is small but at least clean. However, they are fixing something in the morning which is very noisy and the door was not sound proof.

Wonderful hotel. Spacious clean comfortable & well furnished room. Friendly & professional staff. Delicious breakfast that varied daily and replenished regularly. Dining room well maintained by the nicest staff. Close to metro and many tourist sights in old city. (Do note that hotel is on a hill, path to metro station is sloped and can be a challenge if carrying luggage)

Very nice staff, location, hotel. All was excellent. The only point to make better is the automatic lights that are not always easy to switch off entirely. And the transparent wall between the beds and the WC/shower which is not ideal for family stays.

A great hotel with fantastic service and amenities. Well located near line one of the subway station. Will stay here again.

Stay was great. Short walk to the subway.

I booked a family room, and they said they would upgrade it for me. I had already told the front desk clearly that I didn't want it. The smart lady told me that this was the family room I booked, calling a black cat a white cat, confusing right and wrong, and treating customers like **. Well, I don't care about it when I go out to play, just one night, forget it. Today, they called me and said something, so I can only give a bad review.

The room is small, the breakfast has few varieties, and the bread and butter are not added in time after taking them. When I asked the waiter, he told me that there was no butter. I am a true review and I don’t understand how other people review it. I think the facilities of this hotel are not worth the price.

Picture 1 and Picture 2: On June 6th, there were no more dishes served at 9:06 AM. Meal time didn't end until 10:00 AM, and the chef didn't even come to refill them. Picture 3: The steamed buns and steamed buns were all pre-made and frozen, with absolutely no flavor. The meat was also frozen sausage. Picture 4: I'm really impressed by this auntie in the open counter. From the moment customers enter, she starts barking and yelling for breakfast coupons, as if everyone wants white wine. There's no one at the entrance to collect breakfast coupons. They could have arranged for a supervisor or something to collect them at the door. That way, they wouldn't have to bark and ask for more every time a customer arrives. This auntie is incredibly stubborn. She was cooking wontons, and I asked her to add two more cabbage leaves to the wontons. She said they only allow one or two spinach leaves and not cabbage. I said I wanted some, and she finally, very reluctantly, cooked them. It wasn't that she wanted the leaves, but there was no edible vegetables. I asked her to cook two fewer wontons, fearing we wouldn't be able to finish them, but she said the rules state that they only allow that much. Forget about that, here's the magic move: after it was done, she scooped two out of the bowl and threw them away, giving me the rest. 😱 The restaurant provides boxed yogurt, and they should refill it promptly after guests finish using it. Many guests have to ask several times before they get more. If they're so concerned about breakfast costs, they shouldn't have provided it in the first place. If they do provide it, they should have a sufficient supply! Figures 5-8: The bathroom drain wasn't cleaned promptly, and there were lots of small mosquitoes. The hotel housekeeper was nice and diligent in cleaning. But she couldn't fix the drain issue; it was all a management problem. Also, the breakfast was absolutely terrible, and there was a stubborn woman who wouldn't even let go of a leaf of vegetable, yelling and whining every day. It was... It wasn't even peak season, and for around 400 yuan, it was totally unworthy! I hope everyone avoids this pitfall!

The hotel's facilities are very new. It is very close to the subway station, less than 5 minutes' walk away, and very convenient to any tourist attraction. The room is clean and bright, and the TV can be directly projected. It feels very comfortable to live here. On the last day, because of the high-speed rail at night, the front desk was very quick to help me apply for a free late check-out until 2 o'clock. I came back a little late before checking out, and the hotel did not call to urge me. Instead, when I passed by the lobby, they were very considerate to help me update the room card time. The service was perfect! This is my first time traveling alone, but I feel that this hotel gave me a full sense of comfort and security. Thumbs up 👍🏻

Family trip, the front desk lady upgraded the room type, and the things needed were delivered quickly. Everyone greeted us with a smile, and it was a very pleasant experience. The downside is that the room has a bit of odor, which can be improved.

Xi'an Hotel stay experience: full warmth hidden in the details Recently, I chose Xi'an Hotel for a business trip. Every detail from the front desk to the guest room makes people feel comfortable. I must praise this "warm" treasure hotel! **First of all, I want to give 10,000 likes to the front desk service! **It was evening when I arrived at the hotel. I was inevitably a little tired dragging my suitcase. The front desk lady saw me from a distance and smiled and greeted me, and took the initiative to help take over the big and small bags. When checking in, she noticed that I stared at the aromatherapy machine in the lobby for a few more times, and immediately whispered: "This is the white tea fragrance specially blended by our hotel. If you like it, you can give you a small portion of aromatherapy tablets to take away." It took only a few minutes to complete the formalities. She not only quickly completed the formalities, but also kindly reminded me of the route to the nearby subway station and recommended nearby restaurants with high ratings. Finally, when she handed over the room card, she also attached a handwritten note-"The weather is getting cooler today, and there is a free hot drink bar at the end of the corridor for you to pick up." This level of thoughtfulness is like being taken care of by an old friend, and instantly swept away the fatigue of the journey. **The room experience is also full of surprises. **When you open the door, you can smell the faint scent of white tea. The warm yellow light and Morandi-colored bedding make you relax in a second. There is a welcome fruit plate at the head of the bed, and there is a handwritten card next to it, with neat handwriting saying "Wish you a pleasant stay, and contact the front desk at any time if you have any needs." What touched me most was that when the front desk learned that I had to get up early for a meeting the next day, they took the initiative to prepare a packed breakfast half an hour in advance, and sent a steam eye mask and earplugs before going to bed. This kind of "thinking about what the guests think and exceeding expectations" service awareness is rare in hotels of the same price. **More attentiveness is shown in the details. **The bookshelves in the public area are filled with free books for borrowing, there are dressing mirrors and portable makeup bags in the elevator, and even the decorative paintings in the corridor are healing landscapes. When I checked out, the guy at the front desk helped me move my luggage to the car and handed me a bottle of iced mineral water: "You are going out for business today, so take it with you on the way." These seemingly small actions made the entire check-in process full of the happiness of "being valued". With professional and warm service, Xi'an Hotel makes business trips no longer a cold "stay for one night", but a truly warm "another home". If you are also looking for a "detail-oriented and friendly hotel with super considerate service", you can't go wrong here! Next time I come to this city, I will definitely stay at Xi'an~

This stay experience is very satisfactory! The hotel service attitude is very good, the staff always maintain a friendly smile, not only that, their image is also very good, every move is full of professional affinity, leaving a deep impression, the location of the hotel is also very convenient, the surrounding transportation is convenient, travel is stress-free, the room facilities are very complete, clean and tidy, daily necessities are readily available, first of all, when checking in, the front desk staff smiles throughout the service, very professional, the room is new and complete, there is a laundry room and dryer on the negative first floor, take-out will be delivered to the room by a robot! The hotel environment is good, the location is superior, the front desk reception is warm and polite, the room is cleaned in time, the staff are very professional, very satisfied, the parking lot is relatively large, free parking. The front desk service is considerate, the room has a large window with plenty of sunlight, and the makeup mirror is also illuminated. The breakfast dishes taste good and there are many kinds. The location is convenient, and there are many things to eat around. The transportation is very convenient.

The front desk service attitude is very good, the hotel facilities are complete, clean and sanitary, the hotel has parking spaces, the service is very enthusiastic, and travel is very convenient. It is very close to the Beer Museum and can be walked there.

The hotel staff were very friendly. I had a pleasant trip to Deokjun. The breakfast was also good. It was easy to walk around the beer factory. It was also close to subway line 1, so public transportation was convenient.