Turquoise Beach Hotel

Not the best experience Its a shame cause the staff were really nice but the hotel is a let down its very outdated and really needs some work doing to it the rooms are really in need of some TLC bathroom also, checking in was just a nightmare but around hotel loads to do but wouldn't stay again.

Our stay at this hotel was beyond disappointing. From the moment we arrived, issues piled up one after another, turning our vacation into a stressful ordeal. The check-in process was painfully slow and disorganized, and the rooms were shockingly cramped and poorly lit. To make matters worse, the air conditioner was ancient, producing loud noises without cooling or heating effectively. The poor design and cleanliness were appalling—our bathtub had broken edges, and I even found a lizard crawling on the curtains! The staff was not only unhelpful but outright rude and dismissive. When we raised concerns about the cleanliness, uncomfortable bedding, and missing items from our room safe, management aggressively denied any wrongdoing, going so far as to accuse us of being "drunk" when we reported it. We also couldn't believe that we were separated into different buildings, with no explanation or willingness to accommodate us closer together. And as if that wasn't enough, they charged extra for a WiFi connection that was so weak it barely worked anywhere outside of the reception area. Adding insult to injury, their overpriced food was not even fresh! The strict cancellation policies and absurd pet fees make this place feel like a prison with none of the promised comforts. Overall, I wouldn't wish this experience on anyone. Avoid this hotel if you want to save yourself frustration, discomfort, and wasted money!

Very good staff clean rooms great food