Parrotel Lagoon Waterpark Resort

If you want clean this is not for you! We arrived here 19.7.25 we left after 24 hours it was that disgusting!! From reception windows and doors they were filthy, floors, food was so basic and only 5 options with tons of flies. The tables were all dirty I asked for the table to be cleaned he shook the cloth so all the bits went all over me and just turned the cloth over. Now to be that's not cleaning! Absolutely disgusting place honestly. The waterpark looks like its been left for around 20 years with no maintenance on it. The sun loungers are all ripped and filthy. On the walk to the waterpark its like a ghost town with an abandoned area like something out of a zombie film. On arrival to our room there was dirty plates all on the floor outside with flies. Our room the chairs were ripped. Bed has poo stains on the sheets. Blood splatted up the headboard. Baths were filthy. Shower wasn't usable when turned on it came out of the shower tray and couldn't adjust it. Ask for a jacuzzi room which they give a jacuzzi bath 🤣 Honestly i felt so unsafe here with my children and so upset that its stated a 5 star resort and I would say its 2 star 🌟 if that! So many people coming up to us saying its horrendous how ill everyone has been and I just couldn't take the risk we needed to move! Luckily we are in the position to move hotels but some aren't. CRAZY EXPERIENCE i don't want to relive.

Hello, very bad experience hotel not prepared for more geust : 1- we received the room and 14:00 and still housekeeping not start to clean I have been waiting front of my room over 1:30h. 2- stairs to the room in the first floor never been cleaned (alot of of empty cups -cigarettes and paper )it’s really it’s really disgusting. 3- the hotel not prepared for more guest means ( lack of cups to drink you need to wait up to 30 minutes and not enough towers you need to wait 2-3h to get towers. All good reviws are fakes someone from the hotel asked me to write good review 😔 I don’t recommend to anyone .

Honestly, this hotel is not 5* but based on reviews we expected that. From our perspective the hotel is chaotic with a lack of staff and kind of middle management or supervisors. Cons: - Lagoon waterpark is not working: We didn’t get information for how long it is out of order - Aqua park is open only from 10 am till 1 pm and then from 3 to 5 pm - Pools are closed by 6 or 6:30 pm. This was quite a surprise for us. - long ques for snacks, we went for a snack only 2 times to not experience anymore these ques for a bit of fries and 3 chicken nughets (in my personal opinion its better to do not have even this option in all inclusive, staff time could be used for something else) -drinks are given in a small plastic or paper cup (200 ml) sometimes you are lucky you get a glass with 300 ml Generally, it seems to be hotel is lacking of glasses; many times we saw staff was looking for glasses around the pool area to wash it and being able to use it - we experienced running out beer which was only drinkable option for us from alcoholic drinks - Lagoon restaurant - absolutely ZOO, huge restaurant, I’ve never experience something like this; People behaved like they’ve not eaten for the last 14 days, they piled their plates with the food they wasted later anyway! They skipped lines using their children. Again there was s lack of mugs for a Coffee or tea and you have to look for at least paper cup. There were only two Coffee machines for hundred of people. We had to wait in a line for 20 minutes, then another 20 minutes for a soft drink. So we never got soft drink for a dinner as we didn’t want to spend almost 40 minutes in queue. - There was second restaurant Basilico which looked little bit better, however we were denied with the access. The staff told us this is only for europeans and if we want to access we have to pay. I would like to higlight the fact the we are europeans and still we could not attend it and didn’t get a proper explanation! - The pier for entering the sea is shared by 3 others parrotel resorts which gets really busy, people are standing on the stairs and blocking access to the sea, also snorchling is a bit limited by small area to huge amount of people in summer period - At the reception the lady was automatically talking to us in Russian which was also annoying to repeate her for several times we dont speak russian; apart from this the reception staff was helpful Cons: - Food was okay, we never went hungry - Staff was really nice and polite, they did everything what they can to help and make us happy, however without support from management it’s hard job for them to provide quality service - Animation team was very friendly - We got ala carte dinner in restaurant which was also in the resort, this was also great experience - lovely table setting and atmosphere; the service from staff was amazing, they were very professional and friendly - The pool was also nice - Every day they grilled meat for lunch and dinner (again huge

Not happy! We were very excited to be staying at the hotel. However, when we got there it was not 5* as advertised it was very dirty and not what we had expected. The places around the hotel were used as storage and were a sight sore. We spent so much money and it really wasn’t worth it.