"As a member of Sterling Resorts since 1998, I have had the privilege of visiting this resort at Puri numerous times over nearly three decades. My most recent stay was between 27th and 30th May 2026, and while there were many positives, there remain some recurring concerns that deserve attention. First and foremost, I would like to acknowledge the exceptional hospitality extended by the team. The Front Office, Housekeeping, Food & Beverage Service, and Kitchen staff were uniformly courteous, approachable, and eager to assist throughout our stay. A special mention must go to Mr. Ranjit and the Front Office team, who continue to be one of the strongest pillars of the resort. Their professionalism, efficiency, warmth, and guest-centric approach consistently make every stay seamless and enjoyable. Whether it is handling requests, resolving concerns, or simply making guests feel welcome, the Front Office team sets a very high standard. The Housekeeping team was equally impressive. The cleanliness of the property, attention to detail, and prompt response to guest requirements reflect a level of commitment that deserves appreciation. Their efforts significantly contribute to the comfort and overall experience of guests. The Food & Beverage Service team also deserves recognition. The service staff were attentive, sincere, and always willing to go the extra mile to ensure guests were comfortable. Their hospitality and positive attitude remained exemplary throughout our stay. Unfortunately, the same praise cannot be extended to the food itself. Over our last several visits, we have consistently observed a decline in food quality, taste, and overall consistency. Dishes frequently fail to match the expectations created by their descriptions, flavours vary considerably from one meal to another, and the overall quality often falls short of what one would expect from a resort of Sterling's reputation. What is particularly disappointing is that these concerns have been repeatedly communicated to the relevant authorities during multiple visits. While immediate corrective measures are often attempted during the stay, they tend to feel like temporary fixes rather than part of a long-term solution. Despite repeated feedback over the years, there appears to be little sustained improvement in the food being served. I would like to make it clear that this observation is not directed at the attitude, commitment, or hospitality of the kitchen team. Executive Chef Abhijit Nag and his team have always been extremely gracious, respectful, and accommodating. They listen attentively to feedback, engage positively with guests, and genuinely appear committed to delivering a good experience. The team is undoubtedly competent and capable. However, for reasons that are difficult for guests to understand, the food coming out of the kitchen continues to remain inconsistent in both quality and taste. There appears to be a significant gap between the evident capability of the "

"Housekeeping staff is very friendly housekeeping services is very good sasmita is very friendly housekeeping staff vievear is very good view is so nice hotel staff vievear is very good"

"Mr. Laxmidhar tripathy and harihar pradhan both chief are best in puri swosti .. so please visit here and ask them to meet once . What you like to eat they can do accordingly .. Its in 13th floor to enjoy the vacation .. good people and best hotel in puri. Thanks swosti"

"The hotel is very good, as soon as you exit the gate you can see the sea view. Few rooms has sea view from balconies i.e. 403. The hotel staff Kirti was very kind and supportive."

"Great stay, but more than that great team. Staff goes out of their way to make you feel taken care off. Especially their housekeeping staff are quick to respond and go out of their way to make the stay comfortable"

"Overall, it was a very pleasant stay, mainly due to the excellent location and wonderful staff. The hotel is in a convenient, central area, with easy access to local attractions. The staff were exceptionally friendly and helpful, and the service was efficient and attentive."

"We had a wonderful stay. The hotel staff was professional, polite, and attentive to every detail. Their warm hospitality made us feel welcome from check-in to check-out. Thank you for the excellent service!"

"My experience for this hotel is fabulus specialy Debasis thakur as a host is excellent....... We all are member of Mahindra and our event done nicely"

"Staff in kitchen area, and front desk were very polite and humble. I recalled the names of Pancham, Ranjan, jagabandhu, Neelesh,.Pragyan and khaki who did a wonderful. Location of hotel is good and close to temples and beach."