Iberostar Selection Playa Mita

Dining Experience: The food quality and variety were frequently commended, with specific mentions of fresh ingredients and enjoyable meals at specialty restaurants. Guests enjoyed the convenience of a 24-hour coffee shop.

This is an incredible property at a great location! The pools, rooms, terrace, restaurants and cafe, and the lobby area are well maintained and pleasing. Of course, the beach is extremely beautiful and the beach chairs/umbrellas allowed us to enjoy the waves. We enjoyed the Kupuri show, circus, and the pool games and entertainment activities. The resort in general is clean and maintained very well. But the best part of our stay was the service and hospitality of the staff. They anticipate your needs and attend with efficiency and a smile. The housekeeping staff at the rooms, pools, beach, restaurants, gardens and the overall property work very hard to keep the place impeccable. Specifically, want to call out - Chefs Estefania, Hugo, and Alejandra for preparing delicious vegetarian meals for us - was very kind of them! Christian from the buffet restaurant was also very attentive and helpful. Staff at Star camp - Ana, Aranza, Martin, and others ensured a great time for our child with safe and engaging activities. Jonathan from Concierge answered a lot of our questions and was super helpful. A couple of watch outs were that the washrooms had an obnoxious odour in the mornings (housekeeping addressed it promptly, but the issue persisted) and the elevator (ocean front tower) was not working for the duration of our stay.

As members of The Club, we’ve had the opportunity to stay at several Iberostar hotels, but this experience has truly exceeded all of our expectations thanks to the outstanding level of service we received. We would like to especially highlight Chef Javier, who went above and beyond to personalize several of our meals and made sure we were always satisfied with the options. He even prepared my son’s special breakfast routine (something that is not usually offered) as well as a customized lunch menu. This kind of attention is what truly gives the membership exceptional value. The Prestige service was outstanding. Ana, Emmanuel, and the manager Stephannie made sure that everything we requested for our baby was ready in the room. It was quite a long list, and in most hotels, there’s always something missing — but here, everything was exactly as requested. Emmanuel always goes above and beyond. For instance, when one of our suitcases broke a wheel, he personally took care of fixing it right away. Likewise, when we had to change rooms, Stephannie quickly managed the authorization, and Miguel helped us move our belongings with great care and willingness. At the restaurant El Cuate Pancho, our waiter Víctor provided the best service we’ve ever received — attentive, efficient, and genuinely kind. If you visit this restaurant, I highly recommend asking for his service. In the spa area, the massages by Olga, Luisa, Alma and Mariela were exceptional. I especially recommend booking with them if you’re looking for a truly relaxing experience. Something else we greatly appreciated was that we could reach out to the Prestige team at any time with questions or requests. They were always available to guide us through all the amenities and services that many guests don’t even realize are offered. We also recommend visiting the Star Camp team — even though my son doesn’t yet meet the minimum age, they made every effort to include him in as many activities as possible, which made the experience even more special for our family. In conclusion, thanks to the efforts of the entire team — Chef Javier, Ana, Emmanuel, Stephannie, Miguel, Víctor, and the spa staff — our stay not only exceeded expectations but also reaffirmed the value of our The Club membership. For any need, we recommend reaching out to the Star Prestige staff, as their dedication ensures every guest enjoys an unforgettable experience. Highly recommended!