Tivoli Portopiccolo Sistiana Resort

This is a hotel that is part of a condominium development; the hotel is an afterthought, and the resort is built around a day use Beach Club and condo owners. Staff are mostly teenagers, and many seem more interested in sitting and chatting with friends than helping guests. Nobody enforces the adults only pool area (even though there's a kid pool). No Hotel guests are allowed to use one section of pool terrace far away from the premium spots and other pools reserved for the beach club and have limited sea access. (Of course, you only find this out as you're rudely booted to a different pool by a teenager since the other teens didn't bother to tell you where you're allowed to sit.) Hotel guests are crammed into one tiny pool regardless of vacancy at the beach club. The hotel restaurant wasn't open, and the hotel spa doesn't offer treatments, just the beach club restaurant and condo spa. It's really a bizarre set up for a luxury hotel, and I recommend going somewhere that the hotel guests are the actual focus of the property.

The hotel was lovely, but what truly made our stay special was the incredible staff. Everyone was so kind, helpful, and genuinely welcoming. They went above and beyond to make us feel at home. We’ll definitely be coming back!