Blue Haven Resort- All Inclusive

My sister and I booked this hotel for a few days and it was overall the worst experience you can have on a vacation in a beautiful place like Turks and Caicos sadly and this hotel doesn’t deserve you’re hard earned money. We went over the pictures they advertised while booking and once we get there this hotel is the most dirty hotel I’ve ever stayed in and it was outdated as well but that’s one thing , but dirty is unacceptable. We went to eat the food they have in the resort and we get served hot feta and watermelon salad which can get you sick ! Horrible fish tacos that I couldn’t even swallow the first bite. To make things a lot worse the hotel staff was very inappropriate talking to us while giving us lingering looks up and down, not even hiding it. They have a sister hotel named Alexandra resort we decided to give them a chance maybe? Again the hotel staff over there was just as bad chasing us down trying to talk to us and being very inappropriate . You can’t go to this hotel if you aren’t with family that includes men or your partner ? They need to do a course training to teach these guys to be more respectful. We went to talk to the hotel manager to voice our concerns and she got mad at us for telling her about her staff and how we didn’t feel comfortable at all. Body shamed us told us to not wear bikinis in a beach resort ? Yelled at us and told us we could leave and we did just that. I have all of this on video and I’ll be posting it on a review of this hotel I’m doing on google

We had the most amazing stay at this hotel for our honeymoon in April, and I can’t recommend it enough! The staff truly made our experience unforgettable. Sly was the absolute best bartender — super personable and incredibly attentive. We also loved Yessica, who was equally amazing! At the beach, Rodney was the man! He had our drinks ready before we even sat down — if you’re looking for a great time, find Rodney! Breakfast was another highlight thanks to Garth, who provided the best service we could have asked for. At the pool, Natalie kept the fun going — she was so energetic and fantastic behind the bar. Shoutout to Pedro, Delacato, Natalie, Dahne, and Janet — they all made our stay extra special. They even remembered us and knew our go-to orders, which made everything feel so personalized. The food was delicious, and the service from start to finish was top-notch. We’ll definitely be back!

I feel compelled to share my experience to help others make an informed decision. While the hotel boasts beautiful outdoor areas — well-maintained pools, a scenic beach, and decent food — the condition of the suites tells a completely different story. The rooms were in extremely poor shape. They felt grimey and unclean, with stains all over the furniture. The bathrooms were the worst part. The water from the sink and shower had a foul odor, making it uncomfortable to even rinse your mouth or wash your body. Faucets were completely corroded, as seen in the photos I’ve attached. We initially raised our concerns by emailing the hotel manager, Francisco Hodge. Rather than responding himself, he sent an assistant manager who showed us two alternative one-bedroom suites — both in equally poor condition. When we insisted on speaking directly to Mr. Hodge (who was on the property but avoiding us), he finally showed up and was incredibly rude and argumentative. After a long and unpleasant back-and-forth, he reluctantly moved us to what he called one of his “best suites.” Even there, the same problems persisted, with rusted fixtures and lingering odor issues. He eventually agreed to replace the faucets. When we were summoned back to the room, Mr. Hodge stood there with his arms crossed and dark sunglasses on, saying nothing. He never apologized, and his cold, unprofessional demeanor made an already bad experience worse. He offered a $600 refund and a fruit bowl with champagne, but at that point, no gesture could make up for the discomfort and disrespect we experienced. We declined the fruit and champagne and requested only the refund. Interestingly, some of the hotel staff privately shared their own frustrations about the management — especially regarding Mr. Hodge’s behavior. It's sad to see such an amazing and dedicated team working under such poor leadership. This property seems to invest only in maintaining the public-facing areas like the beach and pool to attract guests, while completely neglecting the actual living spaces. The rooms and surrounding areas are in terrible condition. The only reason we gave this hotel 3 stars is because of the incredible staff and great food. They truly deserve recognition. But beyond that, this was a disappointing and uncomfortable experience. we will never return, and we would not recommend this property to anyone.

This was the best vacation me and my family have been on. Natalie, Yessica, Andre, Pedro and Slyde were the best bartenders and made me feel so welcomed. They knew my name after one day and never failed to say hi and come find me. The drinks were great and service was wonderful. Cadet was the best server and always had a smile on his face. He managed to say hi too and find us even when he’s working hard. Smiley, Tweety, and Tishane made this trip so so wonderful from aqua zumba to karaoke and trivia they made the trip so much more fun. They were personable and really got to know us by the end of the trip. The people here were what made this place so great because of the beautiful smile from Garth I got to wake up to at breakfast to lunch at the pool side bar with Natallee while playing some fun games with my favorite entertainment crew. I’m so sad to leave the views of this hotel but more sad to leave the people who made the experience for me.

Truly the Best Vacation Ever! This was honestly the best vacation we’ve ever had. The staff was incredibly nice, welcoming, and genuinely grateful that we chose them. We’ve vacationed in many places, but this felt like a real vacation—not a hassle or inconvenience. The hotel, while dated, was very clean—and I’ve heard it’s about to get a facelift. Housekeeping was kind, gracious, and kept the unit stocked daily. A big bonus is that the resort is connected with its sister property, The Alexandria, and the shuttle service runs promptly on schedule. The marina is within walking distance, so if you're interested in jet skis, excursions, or other activities, everything is conveniently nearby. If you want to feel truly welcomed and like you’re on vacation, this is the place. We’ll definitely be back—the staff made the trip amazing. On a side note , Janet took care of my husband and his food allergies .. Which was awesome , she made sure they made his food just right .

Blue Haven is truly our home away from home. This trip was our 5th visit since we started coming in 2022. We returned this year to celebrate our 5th wedding anniversary. Every visit, we are blown away by the hospitality and the impeccable service that we receive from the moment we arrive. Managers continually look for ways to elevate the guest experience. And we love to see what improvements and upgrades have been made from the previous year. That’s part of the reason we keep coming back. Then, there’s the AMAZING 🤩 staff we have come to know and love, who are like real family to us. There are so many people that contribute to the unforgettable vacations we have when we are there. Francisco, Vanessa, Shaneka, Natalee, Marsha, T’Ange, Delcardo, Winchel, Sly, Nicola, Janet, Pedro, Patricia, Daphne, Kelly, Jen, Andre, Cadet, Tania, Micah, Kamar, Garth, Gerald, Denilson, to security and the housekeeping staff. They all go above and beyond! And can’t forget about the fun entertainment crew Smiley, Tshane, and Tweety. There isn’t much more that I can say that I haven’t already said in my previous reviews but we will continue to come back to “our Happy Place”! 💙