Sandman Inn Princeton

Room was to include housekeeping. After a 12 hour outing we came back to an unclean room. Housekeeping didn’t even show up. No clean linen or coffee. I went to the front desk only to be told they were understaffed in housekeeping yet the room was clean when we arrived and I’m sure it was cleaned the day we left. What a shame!! Never again will we stay there.

I would like to share feedback regarding our recent stay at the Sandman in Princeton, BC, September 2025. We make a point of booking Sandman Hotels whenever possible. On our most recent 10-night trip, we stayed six nights at Sandman properties, and we have always appreciated the comfort and service we receive. Unfortunately, this particular stay was disappointing—not because of the property itself, but because of the manager’s attitude and conduct. When we arrived, the manager remained seated at the desk and did not greet us. After I provided our booking information, I asked if our room was on the ground floor, as my wife has mobility issues. I had requested this at the time of booking. The manager replied there were no ground floor rooms available, which I understood, but when I politely asked if there was any possibility of accommodating us, her response was: “What do you want me to do, kick someone out?” I was shocked by the dismissive tone. As a retired individual with over 40 years in the food service distribution industry, I know firsthand that customers are the reason any business succeeds. The one thing I learned was that the "customer" paid my wages not the employer! This interaction made it very clear that lesson has been missed here. The situation worsened when I noticed my profile listed me as a Platinum RSVP member. I explained that I had recently advanced to Diamond status, even showing her both my confirmation email and my RSVP account. She continued to argue that “the form says Platinum, so that’s what you are,” rather than acknowledging the error. It wasn’t about the food voucher—it was the unwillingness to listen or engage respectfully. I made an attempt to show her an email from Sandman Group acknowledging the status as well I opened my account to also verify it with her but she kept arguing! Finally, at checkout, when I asked for a printed receipt in addition to the emailed copy, the manager rolled her eyes at me in clear annoyance. This was both unnecessary and unprofessional. While our room was clean, the property itself is showing its age, as does the attitude of its management. The photos on the website also did not reflect what we experienced.

Older building, security cameras had zip ties on posts outside, signs don't leave anything in your vehicles. We had a suite and went to open the window and unlocked and broken. Mildew smelling room. Was very clean but would not stay there again.