Occidental Praha Five Reviews

The service was good, we Enjoyed and we could enjoy breakfast. But the breakfast buffet was a bit chaotic but otherwise the food was good. At the end it was a ⭐️⭐️⭐️⭐️ experience.

Hello! It is very pleasant to be in the room, it is clean and cozy. The staff is polite.

Rating: ★☆☆☆☆ Review Title: Mishandled Room Request and Refund Refused We booked 4 nights at Occidental Praha Five but checked out one night early due to repeated service failures — despite this, we tried to be reasonable, as we are just travelers trying to enjoy our trip, not cause trouble. Our clear request for two single beds was ignored. We were given a queen bed, then moved — again to a queen. A blanket was handed to us so we could “make do.” The next day, nothing was fixed. After calling reception and waiting 40 minutes, a non-English-speaking cleaner came, confused, and simply threw another blanket on the bed. That was it. Only after Trip.com intervened did the hotel send us a fruit plate and a bottle of wine — which we did not drink and in fact returned to the reception, because we weren’t looking for superficial gestures — we just wanted the room we booked. We checked out on Sunday and requested a refund for the unused fourth night. We were told it needed approval from higher management. On Monday, we were shocked to hear the refund was refused, based on the false claim that we never checked out — despite having paid the tourism tax and received an invoice. We were also wrongly accused of drinking minibar water, which we clearly explained was untouched. This refund is for a night we did not use, and under basic consumer rights, we are entitled to it. The hotel’s disorganization and refusal to take responsibility made a simple issue unnecessarily stressful. I do not recommend this hotel.

Very nice and clean Hotel. Breakfast was good but not special. The location is really good. Lots of restaurants close by. Walking distance to the old town.

The subway station is near hotel, room is big but you can hear other people talking in your room

Totally recommended for stay in Prague.

Great place, great hotel

Clean

The hotel service is generally okay, but one thing needs improvement: the address on Google Maps needs to be confirmed again, because if you copy it directly to Uber, it will go to the other side. In addition, I would like to especially praise John, a friend from Uganda. When I first arrived, it was almost early in the morning, hungry and tired. He greeted me very kindly and friendly, and told me that I could download a takeout app and order it to the restaurant to enjoy. It was really considerate.

The room is clean, the facilities are complete, and there are places to eat and shop nearby.

The transportation was good, it was quiet, and the breakfast was delicious haha. And the staff at the counter were friendly, clean, and very nice.

The room was okay, but I originally wanted a twin bed, but I was given a large bed with a small bed at the back.

The location was a bit far, but it was tolerable compared to other conditions. I enjoyed it comfortably and at a reasonable price. I like this place.

At first, I was so surprised behind the construction site! Perfect! Breakfast Nice! Nice cleaning! Bed mattress condition Nice! Nice friendly staff! However, the coffee pot line is too short.