Station Hotel Portsoy Reviews

Fantastic welcoming hotel on the main road. The staff were so friendly and helpful and the room was comfortable and quiet with good facilities. The food was amazing, freshly prepared with a good choice. Breakfast could not be faulted, again with great choice and freshly cooked. Definitely worth five stars.

I stayed in the hotel for one night and brought a UV light with me as I like to check the beds and pillows for any suspicious stains. The person at the till was a bit stinky but polite and showed me my room. I checked the beds and found a suspicious white stain on the bed and a little on the pillow along with some urine stains. As for the food all I could see and smell was curry, no other selection whatsoever.

Chose to go back to the Station Hotel as it was always decent in the past. Its not decent anymore. I called to reserve the table and having rang about 4 times, eventually got put through to what seemed like a call centre. A difficult conversation later we had a booking. I wasn't convinced the chap on the phone got the details right so after a few days later, called again to confirm the booking. When we arrived two days later, no one knew anything of our booking. The place was absolutely dead on a Saturday night - not a single person in there. Alarm bells should have rang and we should have left. There was no smell of food as you expect in a restaurant....which was worrying. We were served by a young waitress doing her best. She didn't know about a kids menu or what draft beers were on offer. I don't blame her though as she was nice and tried her best. But it just smacked of a total lack of management. The place had no life at all. No music, the lights weren't on and it just wasn't a nice atmosphere. We actually asked if there was any music that could be played and ended up playing some tunes quietly on our phone - how sad is that?? After asking for the kids menu (and once the young lady went out back to ask if there was such a thing) we were simply told the three things available, Scampi, Chicken goujons and cheeseburger. Ordered Scampi and Goujons, which the kids did enjoy. They forgot their chips however so we just cancelled those. There was no customer care really, once the food was handed out we didn't see anyone again. Had to go looking for someone when we wanted Ketchup or ask about missing food items. Hour and a half later our food arrived. Just very generic watery curry like you would get out of Asda for £4. Think I had about four tiny cubes of chicken in mine. Thick frozen chips were hard. My Mrs did quite like her Prawn curry but the Nan bread was cheap rubbish out a packet. The chap that appears to be running the place and probably cooking the food did come out and apologise. Just a bit of a shambles all round. We won't be returning.

We stay in Portsoy at least annually as a family and always have a meal at the Station Hotel on the Saturday night. It was always full, a great atmosphere and good quality food. This year we struggled to book by phone, it seems to go to a call centre. On arrival no one was aware of the booking. It wasn’t a problem as the restaurant was empty! We should have twigged and left then! The menu was different with a few curries, liking spicy food this wasn’t a problem. We had to ask for a children’s menu and were verbally offered a choice of chicken fillets, scampi or burger and chips. Great so far all things the children were happy with. The scampi and chicken fillets arrived in good time but no chips! They didn’t follow and neither did our food! One and a half hours later our curries arrived. They bore no resemblance to what we had ordered. They were clearly a low quality supermarket chicken tikka masala (not a khardai) microwave meal with tiny squares of chopped chicken in a lot of tasteless sauce. What a cheek taking us for fools and charging £12.00. The naan breads were supermarket packet version! As our meal took so long we asked for a pudding for the children to be served at the same time because they were fed up. It didn’t arrive and we had to ask again. Our grandaughter, a ‘Brownie aficionado’ said it was disgusting and couldn’t eat it. By the time we left no other diners had arrived, and yes once bitten you would never go back! Avoid at all costs.

As with previous reviews, we had stayed at the hotel when it was owned and run by Susan and Euan and we never had a bad experience - yes, the rooms need modernising but they were always clean and tidy. The restaurant was a big plus, always packed and a great menu with high quality locally sourced food. Under the new management, the food offer has gone from 10/10 to a 3/10 max. Menu isn't as advertised on website and consisted of 5 or 6 very basic choices. No wine list or specials board. Most of my meal was barely warm. Word has obviously spread that the food is poor as we were the only diners on a Friday evening. Breakfast is even worse. Tables were left dirty and uncleared, self service table was also dirty. Hot breakfast was disappointing, over cooked eggs and mushrooms that looked weeks old. No gluten free option either and no attempt to resolve this - would have been easy enough for them to pop next door to the coop to get a gluten free loaf. Fear this place is on a downwards spiral - only hope is that someone can step in to save it.

I had visited hotel in 2024 when previous owners had it. Although needing some modernisation I couldn’t complain about friendliness of staff, and food was excellent. Generally a good atmosphere in the hotel and dining area. Cleanliness was at an acceptable level However, visiting this month, under new ownership, things have changed. Breakfast was cold snd fried eggs were overcooked. Amenities were poor, having to ask for towels etc Staircases looked as though they’d never seen a vacuum and window sills were very dirty. The bed was, however, comfortable Other guests who were returning guests also expressed disappointment.

We stayed here for three nights in one of the family rooms while visiting nearby, and it was excellent. The room was clean and we had lots of space, even with travel cot and all of our stuff. The staff were lovely and very helpful, even brought out some toys kept downstairs to keep the kids occupied at dinner. It was also excellent value with the breakfast, and we got good dinners in the resturant. Thanks again for our stay, we will definitely be coming back next time we visit family.

Arrived and was met by friendly and helpful staff. This is a pub hotel and we didn’t hear any noise from the pub or from people going to their rooms. Which could have easily happened as it was a Saturday night and the stairs are creeky and the doors to the rooms are the old fashioned type with a key and handle (which wasn’t a problem at all) so can be noisy. So we were pleased this wasn’t the case with us. The bed sheets were clean and the bed was a great size, and the bathroom was clean. But the tap on the sink didn’t run very well, and the water didn’t drain very well in the sink. There was a used towel on the back of the door. The room is very tired looking, and needs redecorating. The carpet didn’t feel clean and the walls were dirty. The magnifying mirror had dust on it and there was hair on the bedside table. The cushions on the bed were dirty too. I think there needs to be more attention to detail with the cleaning. It certainly wasn’t worth £85, should have been £50. Breaky was nice and service was good. Didn’t get chance to go to the pub section but it seemed very poplar. So thats always a good sign. There are a lot of good reviews on this hotel, maybe it was just the room we got, I’m not sure. I wish i had taken some photos before i had checked out but i had other things on my mind at the time. Great location. Sadly we wont be returning and we wouldn’t recommend only on the basis of what our room was like. But once that is cleaned better and attention to detail and it be redecorated then this would be fab.

Very nice and cozy hotel. Nice room and good food and breakfast. Very friendly staff. Absolutely recrommendable!! ...............................................................................................................

Just had the loveliest meal at the Station hotel. We had a great choice and there were excellent sized portions. It was good value and the staff were friendly and attentive. If you are looking for a nice meal we would thoroughly recommend you try there.

Lovely place. Was made to feel very welcome as soon as we walked in Waitress was very friendly and good banter Food was delicious hot and very tasty Lovely pint of Tennents Place was clean and just nice all round Thank you for a friendly lunch See ya for a Sunday lunch sometime

Great hotel had four rooms for family for a four night's stay all rooms spotless and comfortable. Great staff very helpful and friendly good breakfasts nothing too much trouble.a great spot for seeing all that's to offer along the coast . hope to be back 2025 for a full week next year. My family wish to say thank you so much to Susan and staff for a wonderful stay at the hotel. 👍

Very friendly staff, with comfortable rooms (if slightly dated), with lots of plug sockets which is always a plus, but a very small TV. The vegetarian breakfast was delicious, and the restaurant nicely laid out. The only real downside was noisy floorboards and slamming doors as other guests moved round throughout the night - it may be worth investigating in some soft-close doors!

Very comfortable & tidy rooms, staff were so friendly & the food very good. Plenty of choice for breakfast & all tasty. We also had an evening meal which was very much enjoyed. It is on the main street & the beach is just a walk away, but lots of other things to do.