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Wonderful hotel centrally located walking distance to everywhere. I really wanted to write this review to personally say Thank you to the wonderful lady who checked us in At the hotel and who demonstrated kindness to my situation after an emergency dental appointment by offering an ice pack to help with reducing the swelling. The staff here are first class and extremely professional!! The breakfast options were healthy and plentiful. Thank you so much was a really great stay. Highly recommend.

Location was good. HOWEVER, An incident happened during my stay and I felt the incident management and service recovery process was bad. Some pipe in my room burst at around 10pm and a few of my clothes and brand new duffel bag was soiled. I went to the reception to explain the situation immediately. The staff couldn’t move me to a new room as they were fully booked. Was told that I had to wait till the next day when the manager report for work to talk about the matter. They offered free breakfast which I rejected as I was not interested. Did not offer any laundry services regarding my affected clothing and bag and I was expected to wash it on my own? The next day around 430pm, I went to the reception counter to speak to the manager and was told to wait for awhile (not sure for what?). Waited for ~10 minutes and asked what was I waiting for, and was told to wait further and she will speak to us. Shortly after, she explained the situation and offered a free breakfast again which I rejected. I informed her that the stains on my brand new and unused bag were still visible. She then mentioned that I could bring my bag for dry cleaning and they will compensate me if I showed them the receipt. Felt that they should be the one to bring my bag to the dry cleaning services and bring it back to me instead of getting me to go on my own as I’m supposed to be a guest exploring the city while I’m here for vacation? And it was due to the pipe issues which they should have been responsible for? Anyway, I explained that I was going to leave the city the next night and queried if the dry cleaning services would be completed by then to which I understand this is something none of us can guarantee. Hence this option wasn’t that feasible. With that, she offered to refund me for one night stay which I agreed. Thereafter I asked her to locate the nearest dry cleaning services for me and she provided me the address of a self service laundry services near the hotel. I went to wash and dry the bag and went back with the receipts to ask for the compensation but was informed that it is an “either or”option. She said that since I have already accepted the one night refund, I have to pay for the cleaning services myself. I was too tired to argue and my mood was already ruined by the entire incident. Felt so dissatisfied with the entire service recovery process.

Good: Hostel location is great, very near to the Bolhao metro station, Bolhao market and St Catarina shopping street. Bed is enclosed with curtain, good privacy, feels more like a capsule hotel. There's a balcony viewing the garden with drying rack to hang wet towels. There's a garden, living room and proper kitchen which is great if you are staying with friends and/or want to hang out with other travelers especially in the summer. Can be improved: Shower cubicles are very small and no separation for dry area. Barely any space to hang your clothes & towels and everything will be wet by the end of shower if you are not careful. Toilet cubicles are also very small with many missing proper buttons to flush. Generally the cubicle locks don't feel secure and you can see gaps between the door, so may be uncomfortable especially for women since it's a mixed bathroom. Storage is located inside the bed cubicle. Rather small and you need to bring your own lock. Power plug is located at the foot side of the bed, so difficult to lay down and charge unless you have a long cable.

The attention was very good, excellent cleaning and very friendly and friendly workers . The hotel is located a little away from the centre but there is a metro station near which we can make it easy to mobilize, there are also just 1 minute bus stops that go near the satisfied beach of the Hotel.

The location is OK. It's a 500m walk to the subway station. The hotel is old but the facilities are complete. The hygiene is good. The front desk is very warm and polite. The price is the cheapest in Porto. Overall it's good

It was perfect! We felt very comfortable. Thank you all!

The hair dryer is not equipped in the room. The downstairs bar is utterly noisy until 2 am, and you can feel the shake of the floor. They provide u with a small taste if Porto wine. The kitchen has nothing but a microwave to cook, so it is barely a kitchen There’s no water kettle here. The old man who is working as a janitor there and is also living in their 4 bunk bed is constantly very rude to Asian customers. So be aware. Could be racist, his own trauma, stereotypes, or simply anti-Asia. U can see he was smiling to other guests one minute ago and then scolding u in harsh language to u in the next minute. Location is good enough. The reception is only a place with frugal table with keys on it.

The room was large and the service was excellent. We made requests such as extra beds, extra quilts, toilet paper, borrowing bottle openers, etc. All the hotel-related employees met them friendly and enthusiastically. The hotel's excellent service made our family want to stay in Porto. It was a wonderful and unforgettable memory. Thank you very much to all the staff of the hotel! We recommended this hotel to our relatives and friends.

It was a short distance from the station and a good place to walk around the city. It happened in front of the New Year's countdown venue and it was hard to return to the hotel at night. The bathroom was fitted with glass and lit by the sensor, so the room became brighter as we approached.