Hotel Premium Porto Downtown

Hotel Premium Porto Downtown Reviews

Hotel Premium Porto Downtown

Av. de Rodrigues de Freitas 427, Porto, Porto District, 4000-423, PortugalView Hotel Details
Hotel Premium Porto Downtown
Hotel Premium Porto DowntownHotel Premium Porto DowntownHotel Premium Porto Downtown
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Hotel Premium Porto Downtown Guest Reviews

4.5/5
Great
86 review
Verified reviews
Location4.5
Amenities4.3
Service4.7
Cleanliness4.6
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All reviews(86)
Positive reviews(84)
Reviews with photos/video(12)
Awesome stay(33)
Friendly staff(28)
Clean and tidy(20)
Awesome rooms(11)
Delicious breakfast(8)
Located downtown(7)
Convenient location(7)
Negative reviews(2)
Guest User
Double Room
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 16, 2024
very clean and friendly stuff. centrally located and impeccable view on the rooftop.
Response from Property: Dear Guest, We would like to thank you in advance for taking the time to share your feedback on your most recent experience at Hotel Premium Porto Downtown. Based on the rating given, we understand that we managed to meet your expectations and that you enjoyed your stay with us.We're very happy that our view exceeded your expectations! Our Guest's opinion is very important for us. We are grateful for your feedback and we hope to welcome you back at our Hotel soon! Thank you for your preference. Best Regards, Premium Porto Downtown Team
Raluca Ileana Floricel
Double Room
Stayed in Jan 2025
Couples
1 review
5.0/5
Outstanding
Posted on Feb 27, 2025
Great location, clean, have a fridge and hair dryer, the personnel is very nice and willing to give advices on what you can visit or where to eat. I'll definitely choose this hotel next time I come to Porto!
Response from Property: Dear Guest We would like to thank you in advance for taking the time to share your feedback on your most recent experience at Hotel Premium Porto Downtown. Based on the rating given, we understand that we managed to meet your expectations and that you enjoyed your stay with us. Our Guest's opinion is very important for us. We are grateful for your feedback and we hope to welcome you back at our Hotel soon! Thank you for your preference. Best Regards, Premium Porto Downtown Team
Guest User
Double Room
Stayed in Jun 2024
Travel with friends
6 review
4.7/5
Amazing
Posted on Sep 28, 2024
The room was comfortable, and we were given free snacks - which is the Pastel de nata on the rooftop lounge. Love it.
Response from Property: Dear GuestWe would like to thank you in advance for taking the time to share your feedback on your most recent experience at Hotel Premium Porto Downtown.Based on the rating given, we understand that we managed to meet your expectations and that you enjoyed your stay with us.We're glad you liked our rooms and our afternoon buffet!Our Guest's opinion is very important for us.We are grateful for your feedback and we hope to welcome you back at our Hotel soon!Thank you for your preference.Best Regards,Premium Porto Downtown Team
Davide
Double Room
Stayed in Nov 2024
Couples
10 review
4.2/5
Very Good
Posted on Jan 1, 2025
Overall good experience and nice location with great staff. However, we had some issues with the hot water in our room and the first night we were forced to wait 2 hours to have it back. On the second night the same issue came up and we had to switch room. In all of this, staff was always polite and welcoming and offered us free breakfast for both days as compensation and a small gift
Response from Property: Dear Mr. Davide,We would like to thank you in advance for taking the time to share your feedback on your most recent experience at Hotel Premium Porto Downtown.Based on the rating given, we understand that you enjoyed your stay with us.We're very sorry about the situation with the hot water, we tried our best and resolved the situation with our maintenance, the situation was resolved and we were happy to help you with anything you needed. Once again we are sorry and thank you for your understanding.Our Guest's opinion is very important for us.We are grateful for your feedback and we hope to welcome you back at our Hotel soon!Thank you for your preference.Best Regards,Premium Porto Downtown Team
Guest User
Double Room
Stayed in Nov 2024
Couples
6 review
4.7/5
Amazing
Posted on Dec 15, 2024
Very friendly and helpful, nicely located, very good value, very clean and comfortable bed. Bathroom and shower was nice.
Response from Property: Dear GuestWe would like to thank you in advance for taking the time to share your feedback on your most recent experience at Hotel Premium Porto Downtown.Based on the rating given, we understand that we managed to meet your expectations and that you enjoyed your stay with us.We are very happy that you liked our services in general, your words have brightened our day!Our Guest's opinion is very important for us.We are grateful for your feedback and we hope to welcome you back at our Hotel soon!Thank you for your preference.Best Regards,Premium Porto Downtown Team
Guest User
Double Room
Stayed in Jan 2025
Travel with friends
27 review
5.0/5
Outstanding
Posted on Mar 5, 2025
The house is comfortable and clean, and the service staff are enthusiastic！
Response from Property: Dear Guest We would like to thank you in advance for taking the time to share your feedback on your most recent experience at Hotel Premium Porto Downtown. Based on the rating given, we understand that we managed to meet your expectations and that you enjoyed your stay with us. Our Guest's opinion is very important for us. We are grateful for your feedback and we hope to welcome you back at our Hotel soon! Thank you for your preference. Best Regards, Premium Porto Downtown Team
Guest User
Double Room
Stayed in Oct 2024
Couples
4 review
3.0/5
Posted on Nov 28, 2024
Although Trip clearly stated there would be free bottled water, I was shocked to find out that the hotel would only provide water on the first night, although I booked two nights. That’s not hospitable for a hospitality service.
Response from Property: Dear Guest,We would like to thank you in advance for taking the time to share your feedback on your most recent experience at Hotel Premium Porto Downtown.After reviewing your rating, we noticed that we were unable to meet your expectations and we are sorry for that!About the bottle of water, we always have 1 free bottle at check in, but if the guest need more water have a cost of 3€, we regret the situation.We are grateful for your feedback, we look forward to welcoming you again in the near future! Best Regards, Premium Porto Downtown Team
Guest User
Double Room
Stayed in Mar 2024
Solo travelers
1 review
3.7/5
Posted on Apr 13, 2024
Lovely hotel in Porto. What made it for me was the rooftop area and the bar service on the 8th floor, it was so calming and peaceful. Little things let this stay down for me however, in particular house keeping. I was there for a total of 5 nights and twice I had to go ask for more water and towels. They didn't replenish coffee, or even change the dirty coffee mugs for clean ones. As I say just the things you would expect. Location was good, but not fantastic for being right in the life of things without hilly climbs.
Response from Property: Hello, We would like to thank you in advance for providing your feedback on your most recent experience at the Hotel Premium Porto Downtown.We are happy that you enjoyed our rooftop Bar, we always try to welcome our guests with our best service.Regarding the cleaning service, we regret that we did not meet your expectations. In all rooms we have information that towels are changed whenever they are placed on the floor, we regret that the desired changes did not happen.We appreciate all your points where we will work to give the best to our Guests.We are grateful for your feedback and we hope to welcome you back at our Hotel soon!Thank you for your preference.Best Regards,Premium Porto Downtown Team
Poh Lam
Double Room
Stayed in Aug 2024
Couples
8 review
4.5/5
Great
Posted on Oct 1, 2024
Room size acceptable but again like quite some hotel we stay; we don’t like the bath area as water get easily spilled outside to the sanitary area. The reception is very helpful giving us good advise how to move around to the places of interest
Response from Property: Dear Mr. Poh LamWe would like to thank you in advance for taking the time to share your feedback on your most recent experience at Hotel Premium Porto Downtown.Based on the rating given, we understand that we managed to meet your expectations and that you enjoyed your stay with us.We're sorry you didn't like our bathroom, but it's important for the hotel to have this feedback so we can find a better solution.Our Guest's opinion is very important for us.We are grateful for your feedback and we hope to welcome you back at our Hotel soon!Thank you for your preference.Best Regards,Premium Porto Downtown Team
Guest User
Double Room
Stayed in Oct 2024
Solo travelers
2 review
4.5/5
Great
Posted on Nov 15, 2024
Great service and great location in the heart of Porto will stay again
Response from Property: Dear Guest, We would like to thank you in advance for taking the time to share your feedback on your most recent experience at Hotel Premium Porto Downtown. Based on the rating given, we understand that we managed to meet your expectations and that you enjoyed your stay with us. Our Guest's opinion is very important for us. We are grateful for your feedback and we hope to welcome you back at our Hotel soon! Thank you for your preference. Best Regards, Premium Porto Downtown Team
Damian Dutton
Double Room
Stayed in Jun 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Aug 1, 2024
Really great value hotel in a good location, though always a walk of ten mins to get any where. Great breakfast and lovely roof terrace.
Response from Property: Dear DamionWe would like to thank you in advance for taking the time to share your feedback on your most recent experience at Hotel Premium Porto Downtown.Based on the rating given, we understand that we managed to meet your expectations and that you enjoyed your stay with us.Our Guest's opinion is very important for us.We are grateful for your feedback and we hope to welcome you back at our Hotel soon!Thank you for your preference.Best Regards,Premium Porto Downtown Team
MK9900
Double Room
Stayed in Oct 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Nov 13, 2024
Nice hotel with walking distance to all the attractions and cafe.
Response from Property: Dear Guest, We would like to thank you in advance for taking the time to share your feedback on your most recent experience at Hotel Premium Porto Downtown. Based on the rating given, we understand that we managed to meet your expectations and that you enjoyed your stay with us. Our Guest's opinion is very important for us. We are grateful for your feedback and we hope to welcome you back at our Hotel soon! Thank you for your preference. Best Regards, Premium Porto Downtown Team
Shell from Malaysia
Double Room
Stayed in Jun 2024
Family
14 review
4.2/5
Very Good
Posted on Jul 12, 2024
Great location,room was ok (pictures on trip.com looked better),breakfast could be better,especially the hot meals ,we had 4 days the same breakfast was abit boring.receptionist were very friendly and helpful.uber from airport to hotel costed €14.80 v.v.
Response from Property: Hello, We would like to thank you in advance for taking the time to share your feedback on your most recent experience at Hotel Premium Porto Downtown. Based on the rating given, we understand that we managed to meet your expectations and that you enjoyed your stay with us. Our Guest's opinion is very important for us, we apologize if our breakfast didn't meet your expectations, we will evaluate it so that we can constantly evolve. We are grateful for your feedback and we hope to welcome you back at our Hotel soon! Thank you for your preference. Best Regards, Premium Porto Downtown Team
Laitiffany85
Double Room
Stayed in May 2024
Family
14 review
5.0/5
Outstanding
Posted on Jul 2, 2024
Good location and the staff is super friendly. Will definitely recommend my friends to stay here if they travel to Porto
Response from Property: Dear Guest,We would like to thank you in advance for taking the time to share your feedback on your most recent experience at Hotel Premium Porto Downtown.Based on the rating given, we understand that we managed to meet your expectations and that you enjoyed your stay with us.Our Guest's opinion is very important for us, our staff thanks you for your words!We are grateful for your feedback and we hope to welcome you back at our Hotel soon!Thank you for your preference.Best Regards,Premium Porto Downtown Team
Yuk Wa
Double Room
Stayed in Jan 2024
Family
10 review
4.2/5
Very Good
Posted on Mar 8, 2024
The staff is very nice and good service. The hotel locates at mid-level that it may not suit for kid and senior.
Response from Property: Dear Guest, We would like to thank you in advance for taking the time to share your feedback on your most recent experience at Hotel Premium Porto Downtown. Based on the rating given, we understand that we managed to meet your expectations and that you enjoyed your stay with us. We are grateful for your feedback and we hope to welcome you back at our Hotel soon! Thank you for your preference. Best Regards, Premium Porto Downtown Team