DoubleTree by Hilton Port Huron

WE booked this hotel as a birthday getaway. The description sold us when it was listed as waterfront. When we arrived we were told our room would face a parking lot on the opposite side of the waterfront. The majority of the rooms went to teenage girls competing in a cheer competition. I doubt the girls were Hilton honors members OR cared about the views. We are senior citizens, loyal Honors members, plus we didn't get our room preference either. On our second day we stopped a maid and requested new towels. She assured us we would get a full room clean up. We received nothing. Lastly and very concerning was the last request. Our room lock was broke and we let the front desk know, requesting maintenance arrive in the afternoon to fix it. It never was done! Since there is a safe in our room we were sure safety is a concern here. This morning as we were having coffee on our deck (overlooking a parking lot) at 6:30 contractors arrived and started cutting concrete with a saw. We couldn't believe it. Our car was parked nearby and that was near the closest door for us to carry our luggage out. We were hit in the legs by concrete shards!!!!! I let the man at the desk know about all of this. After staying at several Hilton properties this week and then this experience we are reconsidering our loyalty to this brand. We didn't even get points for all these stays. This property was most expensive and had the least satisfaction. The rooms are small with very few outlets. Comfort is greatly lacking.

We booked a room to get away for the weekend Friday, July 11 to Sunday , July 13. When we first arrived there was a wedding party going on, very very loud but that’s understandable. We was trying to sit in the lobby for a bit but that was impossible with the loudness. We decided to go to Freighters to eat, we was greeted and seated in a very timely manner. But seated was it, we sat there 22 minutes before finally walking out. We ordered door dash, ate and walked to the pool. Soooo many kids in there and absolutely doing as they pleased. That night kids ran the hallways screaming and playing late into the night. I think there was even a firecracker sat off. The next morning we went into Port Huron for a bit and came back to our room still dirty, no clean towels or toilet paper.. We decided to pack up and call it a trip, we lost $300 for leaving a day early but it’s ok. Maybe we picked a bad time to go or something, reviews seem good but our experience was not.

Based on tips from other reviewers we requested a view facing the lake and were able to get a balcony room with that view. We relaxed on the balcony enjoying the view and were able to see plenty of sailboats and a couple large ships enter the harbor. The US/Canadian bridge is beautiful at night, and impressive in the daytime. Our stay was one night, summer 2024, just getting around to writing a review now. I chose the hotel based off of other Trip Advisor reviews and would highly recommend this hotel for a stay in Port Huron. Our room was clean and comfortable. A basic room; just what we needed for our one night stay as we were passing through the area. The highlight of our room was the view and balcony, with two chairs, so we could relax out there. Our stay was definitely enhanced by having this view. The staff was very friendly, the lobby is inviting, and there's a very nice gift shop.

Check in was so smooth and was offer warm cookies. We stayed 2 night and the pillows were just not comfortable for my husband and I and we was able to get them exchanged right away!

Love that it’s right on the St. Claire River!

I hadn’t been a guest in over 10 years and was pleasantly surprised to see the many new updates! Beautiful!