Hampton Inn by Hilton Port Hope Cobourg

Our check-in process was bad. Even though we booked 3 rooms, only 2 were recognized by the hotel. It took more than 30 minutes to check in, and the "solution" suggested by the hotel was to pay for my 3rd room. In addition to me being charged by Trip.com (C$777.21), I had to pay an extra $250.00 approximatey for the 3rd room. The 3 rooms my family stayed in were rooms 312, 317 and 318. I will dispute the amount of $250.00 to my credir card company. Regards, Tony Tam, +1-416-271-0821.

Large comfortable room. Quiet hotel with lots of parking. On the edge of town but easy drive to Main Street to find nice place for dinner. We like the added benefit of being able to just go downstairs for an easy breakfast and coffee before heading out the next day. I have always found staff very friendly and helpful. Second time staying at this hotel.

We booked 2 rooms, 1 king bed room. And a double queen beds room. One of the bed sheet in one of the room was smelly. Smelling terrible. The pillow smells stinky sweat. The front desk lady told us she will send new sheets because she don't have janitors available to change the sheets. Then later, after we removed the sheets, her colleague come to the room and started saying that we messed with the room and should not have removed the sheets. He was an Indian immigrant, probably arrived few months ago. Then he started smelling the sheets and dod not smell anything wrong. When I told him it is stinky he turned to other costumers and asked them if they can smell the sheets to confirm that they smell. Everybody in the lobby was shocked! His colleague then called him saying her manager authorized her to change my room for free. I probably spend 40 nights on average in hotels in the last year alone. And this was by far the most non professional experience i ever had. Next monday I am making sure to sell all my HLT shares. This is a failed company, with poor management who can’t teach to their front desk employe the importance of serving and treating customers in a professional way. If you hire incompetent people who are not able to treat clients properly, then you are a failing business. What a terrible experience.

We had a great stay at Hilton as a couple. The room was super clean, cozy, and comfortable. Staff were friendly and helpful throughout. Everything went smoothly, and we really enjoyed the relaxing vibe. Totally satisfied and would love to come back.

Well maintained hotel with a stack of different amenities. Staffs were helpful and friendly. Nice location and near to 401 exit. We enjoyed and definitely come back.