Paradise Links Resort Port Douglas

We stayed in Room 56/2, ground floor. PROS - Good location, we had a car to get to town. The outside areas are great, pools, tennis court, close for golf and the Resort gets you a discount there. CONS - BUT our room was needing a jolly good clean and I'll attach photos to demonstrate some of what we saw. The place obviously gets a quick tidy up and benches wiped etc between guests - the dishes were clean and so was the fridge and cupboards. Two bush cockroaches jumped out at us in the kitchen, but it WAS a bushy area outside. We also had a wee lizard run under the sofa. I hope it escaped! But other things let it down. The windows were dirty, the window ledges needed vacuuming and wiping over, the fan over the oven had a cover missing from a light, and one of the covers almost falling out - when I tried to push it back in it was really greasy. The toaster needed a good clean (rust spots), the knife block didn't look hygienic, the tap to the toilet is rusty and so is the handle of the toilet brush. The bathroom sink grouting is coming away, the shower/shub is difficult for an older, short person to climb into, the floor lamp needs its wires cleaned. I was restricted to 9 photos but I had more. I would not stay here again.

We stayed in room 57/1 it was mouldy, dusty and the carpet had stains, the balcony was filthy and the grouting in the bathroom was black instead of light grey. When leaving the (owner) didn’t ask if we enjoyed our stay just took the key, I think because she knew we weren’t happy with the accommodation after complaining about the state of the room. We would have left earlier but due to it being a busy period it was difficult to find other accommodation last minute.

We booked these so-called “serviced apartments” for a week and not once was the room serviced. We had to go out and buy our own laundry powder and dishwasher tablets just to keep the place functioning, all on top of the already expensive nightly rate. The photos online are completely misleading. The apartment was very dated, and the “queen bed” was literally just two singles shoved together. Uncomfortable and lazy. We specifically chose this place for the kitchen, only to find the stove didn’t work at all. So all the food we’d bought went completely to waste. When we raised it with the staff, nothing was done. Same with the wasp nest directly above our door, we reported it early in the stay, and again, zero follow-up. The whole experience felt like a cash grab with no actual care for guests. For the price, you’d expect basic functionality and a bit of decency. What we got was a run-down apartment, false advertising, and a total lack of service. Absolutely would not recommend.

Love the property and the facilities, Therese and Rod were really friendly and kind and we had a great stay!