Mantra Aqueous on Port

Room Features: Rooms were noted for being spacious, well laid out, and comfortable, with some featuring private balconies with jacuzzis. Guests appreciated the extras like coffee machines with pods provided, enhancing their stay.(based on 1 review)

After a very disappointing stay at another Mantra property (it was so bad I vowed never to stay at a Mantra property ever again) I hesitantly booked Mantra Aqueous. Why did I decide to book here? It was at a great rate and not only that it was one of very few properties that did not have a minimum night stay of 3-7 nights over the Christmas and New Year holiday period. After a long and very hot and sweaty December summers day at Hartley’s Crocodile Adventure we arrived to our pre aircon chilled rooms. It was the best feeling! It’s an older property but our rooms were clean and fresh. The bathrooms were mouldless - not an easy feat in the tropics! I have spent a lot of time in the area and familiar with most nearby hotels and what I wasn’t expecting with this one was an elevator. A pleasant surprise travelling with my 83 year old grandmother. If I had known how much I would’ve liked this property I would’ve squeezed another night or 2 into the Port Douglas portion of our trip. Thank you Mantra Aqueous for your pleasant hospitality and renewing my faith in the Mantra brand.

Absolutely not a 4.5* hotel. Very disappointed on arrival. No reception open after 6pm so on arrival at 6:10 we were stuck outside waiting 20 mins for someone to answer the phone to provide check in details. Room is outdated, scruffy, smells damp and black mould everywhere. Blinds were broken, and apparently you don't get any house keeping for stays less than 8 days! The pool is unheated so pretty cold and dirty. The staff on reception blamed the private owners for all the faults but weren't willing to do anything about it. We feel very mis sold as their website says 4.5* spa hotel. It just means there are 'spa baths' on the terraces. The location is good next to the main street and beach but that's the only redeeming quality. Was really looking forward to a nice few days at the end of a long trip only to be let down by Mantra