Hibiscus Resort & Spa - Official Onsite Reception & Check IN

Our experience was not a good one. When we first arrived we were told our room had a leak and we were put in a smaller studio room that overlooked the car park. Two days later after complaining we were finally moved to a two bedroom apartment. We had initially booked a 1 bedroom apartment. We were told to try not to use the whole of the apartment!! Our accomodation was booked through luxury escapes and the Manager at Hibiscus Matt kept asking us if we had received a call from them. This had nothing to do with luxury escapes it was down to bad management of the resort, not very good customer service and we believe they had double booked our room. Matt the Manager originally said he could give us vouchers as compensation but all we wanted was the room we had booked and we felt we were being lied to.The pool was cloudy and the other pool could not be used due to construction in that area. The apartment we were moved to was nice but we lost three days of our holiday staying in a tiny room overlooking the car park!! (We were only in Port Douglas for 5 nights) The resort is situated on two busy roads and is very busy day and night. We would not stay at this resort again and would not recommend it.

Our apartment was spacious and comfortable and the location was ideal, it had everything we needed for a very comfortable 7 night stay, it contained all the basic estentials including but not limited to AC, ceiling fans, a good bed, great bathroom and shower, TV, fridge, freezer, microwave, toaster, cutlery, plates, glasses, tea and coffee making facilities, wardrobe storage and bucket and spade. Outside we had a table and chairs on our balcony above the pool. The apartment had great wifi, shared paid washing and drying facilities and under cover parking. The layout of the apartments in this complex allows for an open privacy which we enjoyed. Thanks for having us.

Great location and friendly staff, but the room felt outdated. The toilet was very old, the bath was tiny (only use for a child!) , and the TV was old with limited free to air channels. Surprised that a 4-star hotel charged extra for fresh towels, turn-down service, and use of basic facilities like the laundry. A few updates would go a long way and make this place amazing.

Always wanted to stay here at Hibiscus resort & so glad we did. Beautiful & clean, spacey apartment and Angelique in reception was so friendly & welcoming. Very private rooms & the pool has a beautiful tropical feel to it. Close walking distance to beach & town to just be able to ealk around. We will definitely will stay again. Our favourite place so far in Port Douglas

We had a great stay. We had everything we needed, a nice pool, also a great BBQ area really great people working there. Would highly recommend this place

We had booked in February for a holiday in October. We were put in room 7 which is a ground floor room stuck in the corner closest to the car park, the garbage and the laundry. We had absolutely no view and privacy. Everyone who went to the car park looked in on us and people coming down the stairs from the other side building also looked it. As the blinds are completely see through everyone could also see in of a night. As we were there for 10 nights I met many people who were there for 3, 4 and 5 nights all who had rooms with views. Everyday I asked to move as people went home to no avail. I was told rooms were allocated as you booked but I met people who had booked only a month before and had rooms with views so I was not happy. However the pools were lovely and the staff at breakfast were brilliant. Also it was very centrally located.