Bay Villas Resort

This is the first time I have written a bad review in my 30-plus years of traveling. First of all, the information is poor. It clearly states that there is 1 large bed and 2 single beds. In the end, there were 2 double beds. And there were only two thin blankets. There was only 1 small bottle of shampoo, 1 small bottle of conditioner and 1 small bottle of shower gel for 4 people. The hotel's office hours are clearly until 5 o'clock. When I arrived at 4:51, the office was locked and no one was there. This lazy method is unique. After countless communications, it was fruitless. Although the Ctrip platform also intervened, it was all in vain. It was said that only after 8:30 the next day, employees would come to work to help change and replenish hotel supplies. After enduring a night, one of my friends caught a cold. The next morning, the staff finally came late and slowly opened the door to work. After explaining the situation, we were told that it would cost AUD 40 for an extra blanket. Other supplements would be charged one by one. We could not ask for other supplies, but it was unreasonable to have to pay on the spot for an extra blanket. The worst thing is that they insulted me with words. Did they think I couldn't understand English? After all, I have 2 degrees from an Australian university. Don't I know these discriminatory words? I sought support from Ctrip again. I really should praise Ctrip for trying to communicate with us, but Ctrip also hit a wall. They had no choice but to compensate us for the room fee for that day. We really couldn't continue to stay, so we rented another hotel. I didn't expect that the service of this hotel was the worst I had ever encountered in Europe, America, Canada, Australia and New Zealand. In addition, the equipment was old and the hygiene was controversial, especially the towels were yellowed. You must not stay in this particularly bad hotel. The experience was too bad, ruining all the itineraries and moods.