Freestyle Resort Port Douglas

Wonderful time there. Will come back again!

I stayed for 5 nights at The Freestyle Resort in October. The room was spacious, clean and well equipped. I also had a balcony overlooking the pool. Anne was wonderful to me. She confirmed trips and pick ups for me and was always around for a chat. She really put me at ease, as I was travelling on my own. Liz

We were excited to stay at Freestyle Resort in Port Douglas. We contacted the manager in advance of our arrival as we needed a late check-in. Comprehensive instructions were provided, which made our arrival seamless. The pool area was attractive. Sadly, that's where the positives end. The apartment was dated and chairs dressed with illl fitting covers or pool towels. There were numerous cleanliness and maintenance issues, including dirty,greasy crockery,cutlery, and glassware on arrival. These needed to be washed before use. It's not ideal late at night,after a long day travelling. We were given a voucher for a coffee and pastry as compensation for this issue. We also had to prompt the manager regarding the lack of the scheduled mid stay clean, which did not take place when it was supposed to. I raised the issues with the manager, who did say she would have offered us another apartment,if available, if we had told her during our stay. Looking at other reviews, which also share some of the issues we faced, we did not feel that moving to another apartment would improve our situation after we had already cleaned the one we were given. At check out, I did mention the issues to the manager and suggested that the apartment needed to be looked at with a critical eye so that the cleaning and maintenance issues could be fully identified and addressed.

The apartment on the whole was very shabby and in need of an entire update and clean. Towels were used to cover the chairs in the lounge. The en-suite shower was dirty and needed a good clean. I did this myself. Not something I want to do when on holiday. We booked for 4 nights. Wish it was 1. The reception area is very messy. Don’t be fooled by the photographs. Very disappointed on arrival. We arrived just before the check-in time was due to expire and felt that the Receptionist wanted to get home rather than be at the hotel welcoming guests!!!

What a wonderful stay here in Port Douglas. Great location. Impeccably clean apartments and the communal bar-b-que was well maintained and easy to use. Also, Anne and Jason could not have been more accommodating to make our stay thoroughly enjoyable.

We stayed in a first floor apartment and it was very comfortable and clean. We enjoyed spending time in the pool and also sitting at our apartment verandah. The reception area was welcoming and there were lots of leaflets of tourist trips for the area. Ann was very welcoming and along with her husband looked after us very well. She booked us a Great Barrier Reef trip and had great local knowledge and advice. We would love to come again.