Regal Port Douglas

This place feels more like an Airbnb than a hotel — no restaurant or staff at reception, just self check-in via phone instructions and self check out via key drop, which was a bit tricky for first timers. Atleast 1 person would have helped. No lift, so carrying luggage upstairs was tough. But the room was lovely with all amenities (tea/coffee, microwave, toiletries, even a jacuzzi), comfy bed, good aircon, and a great balcony with a huge sofa like bed. Location is excellent — just 10 minutes’ walk to restaurants, the wharf, beach, and a 24/7 shop night owl nearby. Room size is small though, not enough to open 2 big luggage and walk freely. Overall, it’s a convenient and comfortable stay for those who don’t mind self-service and want to be close to everything.

Well now, a few weeks have passed since I last stayed at the Regal Port Douglas. My partner and I stayed for 5 nights from 17/10/25 to 22/10/25. Being very fair in my critique of the place I will start with the good things, Great location, Beds were very comfortable ( if u like hard firm beds ) Pool was very nice and inviting. The middle aged woman and young female at reception were very accommodating and helpful ( pity the male manager named John/James wasn't so ) Things that could improve, Assistance to some of the elderly that struggled to climb the stairs with heavy bags, some of which I assisted. Reception never offered ANY assistance, poor service! Dangerous WH & S situations I observed on a daily basis, ( Spilt water on stairs leading up to first floor from reception level ) No yellow safety signs were in place! Fire extinguishers were a bit over a week due from being pressure tested and stamped. Having a background in WH & S, I just want to remind the managers that you have NO elevators and a large percentage including myself are over 60 and some are 80, fire hazards are always present. Just a reminder to get them tested. As we age we don't move that quick in the case of an emergency! No disability parking spots in the ground car park ( is this custom and practice in Queensland? If so I stand corrected ) Upon arrival I checked in and was greeted by staff, which was nice. I had to bring to notice to the male manager ( john/James ) that the TV remote was faulty. He then aggressively said to me " What have you done to it " That was unprofessional and weird. When I requested a new, remote he, said "No." Secondly no complementary bottle of wine in the fridge as per the Aldi itinerary summary. The male manager argued that it had been placed in there, I had to correct him. He did in fact attend the studio indoor spa unit fridge and saw it wasn't there. Upon returning to the reception he supplied me with the bottle and stated the following " They're hopeless" obviously referring to his staff or whoever. Unprofessional indeed. Im going to attach a picture of a dangerous slippage situation in the studio apartment spa bath which was brought to management staff several times ( also by email ) and ignored. We remedied the slippage as best we could as my partner suffered a bad fall after slipping on water overflow that pooled and flowed on the floor directly at the exit point of the shower. We requested two additional bathroom mats to keep the exit entry from the spa/shower safe. The first mat we obtained from the cleaner on site. The male manager then attended and spoke very aggressively to my partner stating the following " I told you you dont get replacement mats as it's mid week towel replacements here" or words similar. Highly Unprofessional as we brought the slippage situation to his attention. Not even interested in doing an internal check of this dangerous matter. Wow, that was unbelievable!! It gets better.....keep reading and sorry

We loved honeymooning in Port Douglas! The Regal staff was so friendly and helpful. They reached out ahead of time with restaurant recommendations and transport options. Our room was stunning and comfortable.

We spent two weeks at the Regal Port Douglas. Fantastic location, very central to everything; the beach, shops. Across the street from the best ice cream shop "Wicked". Whilst the units were Central they were very quiet, we were on the third floor and no traffic noise. The Units were very clean and had everything you could need. The pool although small was never overcrowded, plenty of sunbeds. Very helpful and friendly hosts. No dramas over car parks, plenty of space Thanks we will be back.

Spacious unit in centrally located unit by Main st Great parking under unit in garage that is gated at night. No lift so a lot of stairs etc so if have mobility issues might be an issue. Pool area nice but small area not busy this time of year. Has library you can swop books great idea. Older building but spacious and comfortable. Just around corner to Main Street with shops and restaurants etc. Good value for money would stay again for location and parking.

1 bedroom jacuzzi room was great. Close to all Macrossan street activities and close walk to wharf. Locked car park at night gave peace of mind. Very relaxing stay and hard to fault!