Hampton Inn Port Charlotte/Punta Gorda

After the fourth night of our stay, I woke up with several red marks on my arm, didn’t think much of it as my wife didn’t exhibit any signs of being bitten. However, the following day, we both awoke with dozens of red marks on our extremities. Upon checking out, we reported to the employees at the front desk about the bed bugs, showing the red marks on my arms. We received concern from the sales manager, but zero concern or empathy from the hotel general manager who walked past us without saying a word. The sales manager informed us that he would compensate us for the last night of our stay and that he would be in contact with us later in the day. After not hearing back from the hotel, I called the following day and spoke to the front desk manager who refused to let me speak with the general manager. She informed me that the general manager checked the room personally and found no evidence of bed bugs and that they rented the room out the very next night and received no complaints. We went back and forth about the fact we had bites all over our bodies that were not there before we slept in that hotel. The front desk manager became adversarial and was not interested in what happened to us, she was more interested in protecting the hotel. We are at a loss for words to understand their reasoning as we never slept anywhere else during our stay. Unfortunately, it was only after we returned home that I noted in the online reviews other complaints about this hotel having bed bug issues in the past. It has been several days, we are still dealing with irritation, discomfort and waking up in the middle of the night. Some of the bites became infected so we sought medical treatment the day after we got home. The bites were confirmed but without an actual bed bug, they would only confirm the bites were either an insect or parasitic in nature. The clothes from the trip had to be segregated and washed, the luggage and our personal belongings had to be treated with pesticide. We are hoping we’ve done everything to prevent bringing the bed bugs into our home. We have since received the final charge for our stay. We have not received a call from the hotel or the general manager, no apology for what happened to us, no concern or empathy for what we are continuing to deal with. We reached out to the Hilton main office for assistance, but they redirected us to the hotel. Will not stay in this hotel again, we are also closing our Hilton account and will avoid all other Hilton owned properties in the future.

The staff was very good they even decorated for Easter great stay

Pretty nice hotel and room. We ask for a late check out, one hour granted but they started calling me to do the checkout, then called me again to said it was fine. That was a little bit disappointing but overall good hotel and area.

I booked my stay through *******, when I arrived, and asked for a quiet room, I was told that as i had booked through *******, my only option for my stay, was room 119. 119, is the first room off of the hotel entrance right around the corner from the Check-In desk, across from the little store, the Ice machine, and right around the open corner to the dining area. All night, I heard people coming into the hotel, the hotel staff, and the phone ringing, as well as people going to and gathering for breakfast. I was informed that as I booked through *******, it limited my ability to change rooms. This room was expensive, as it turns out, I paid a lot of money for a noisy room, in which i had difficulty sleeping, and that was unrefundable. I will NOT book through ******* again. Very, very disappointed.

The front desk lady was wonderful! Knows the area and where to eat! She was great!