Fairfield Inn & Suites Poplar Bluff

Road Trip

Always a great place to stay !!!!!

I stayed at this hotel on 5/26/2025 and had a highly concerning experience related to cleanliness and indoor air quality (IAQ). I suffer from respiratory sensitivities and had difficulty sleeping and breathing during the night. In the morning, I discovered a significant buildup of dust—at least an inch—behind the bathroom ceiling light fixture. This area, exposed to steam and moisture, is a potential mold hazard and clearly had not been cleaned in a long time. At checkout (around 8:30 AM), I informed the front desk. The staff member was polite but unaware of any IAQ standards or recent mold inspections. I asked to speak with the manager and was told they would arrive around 9:30 AM. I called back at that time and was informed the manager was in a meeting and would return my call. Around 10:20 AM, I received a call from the General Manager, Tammy Killian. What followed was one of the most unprofessional interactions I’ve ever experienced in hospitality. Here is a near-verbatim transcript of our exchange: Me: Explains the situation. Tammy: “What were you doing in the ceiling?” Me: “I wasn’t in the ceiling—you can clearly see it from standing in the bathroom.” Tammy: “Well why didn’t you leave and find another hotel?” Me: “I noticed it in the morning, and I wasn’t going to leave in the middle of the night. Plus, I booked the room with points.” Tammy: “I was told you had a question. What is it?” Me: “I wanted to ask when the last mold inspection was and what IAQ standards you follow.” Tammy: “We inspect bimonthly. There’s no issue.” Me: “Room 314 is where I stayed. I can send you photos.” Tammy: “There’s no need. So is that it? Just a little dust on the lightbulb?” Me: “I’ve been respectful—why are you taking this tone?” Tammy: “Again, what is your question?” Me: “I already asked, and now I’d like to know what you’ll do about the issue.” Tammy: “What do you want me to do?” Me: “At this point, I’d like a refund of my points.” Tammy: “That’s not going to happen.” Me: “Then may I have the number for corporate?” Tammy: “That’s not preferred, but sure. Do you have a pen and paper?” Me: “I’m driving—can you text or email it?” Tammy: “No. Just Google it.” Me: “Excuse me?” Tammy: “Have you never heard of Google before? GOOGLE it!” Me: “Okay, Tammy. Have a good day.” I did, in fact, Google it, and I’ve since spoken to corporate, who assured me a resolution is forthcoming. I typically avoid writing negative reviews, but this experience was beyond frustrating. It’s one thing to have a maintenance oversight, but it’s another to be dismissed and spoken to so rudely when trying to report it constructively. Cleanliness and health standards are serious concerns, and I expected a more professional response—especially from management. If you’re sensitive to allergens, mold, or dust—or if you simply expect respectful communication from hotel leadership—I strongly advise staying elsewhere.

After driving 14+ hours comming to the Gairdield and being greeted by a friendly Jala we were so grateful. Check in was super easy. The room was just as described. The bed was super comfy. We left at 0530, breakfast didn’t start till 6 am but the coffee was up. Delish. As we will now be taking that route for business travels we will 100-% be staying with Jala again. Highly recommend to other weary nomads.

Manager willingly unsympathetic to our situation we were there for a funeral that was 45 mnutes away we are not familiar with the area and was very distraught we found out where the rest of our family was staying and wanted to go there but she refused to try and work it out even at 1/2 refund will never stay there

Perfect Everything was perfect. Wish I could duplicate the experience everywhere we stay.