Protea Hotel Polokwane Ranch Resort

My daughter was denied access to her room because the hotel wouldn’t take a Wechat proof of payment ( China) and made her pay again for the same booking in South African Rands. That was very inconvenient

As far as I can remember this has been a destination to celebrate special occasions due to the beautiful setting and great food and service. Coming back after being away for eight years, on arrival it was the same smart, well kept resort. We had booked for lunch and the disappointment slowly crept in. Service was slow, our waiter had had little or no training, limited language and no knowledge of the menu. Two at the table ordered ribs, only to be informed 10 minutes later they had none. He could not tell us what the vegetables of the day were and eventually took me to a Bain Marie and showed me roasted carrots and pointed to another container informing me that’s the second veg but it must go in the oven and there will be a wait. Once orders had been changed the food took a long time to reach the table. The steaks and eisbien’s were very tasty. The fish was dry and no sauce with it at all. The cherry on the top is the dining room then became a laundry room with the tables being stripped and just dumped in a pile to be sent to Laundry, in addition the knives and forks were being washed in buckets in full view of everyone. Not the service that we remembered and were used to.

Very good stay Very good stay, comfortable and courteous staff. Great food for supper and breakfast. Nice grounds and easy to get around. Room comfortable and clean. Will stay there again

Great resort but really poor service The resort itself is great and accommodation is comfortable and facilities decent. Service was disappointing from reception where their service wasn't great, the attitude was like they didnt really want to help but were forced to. To the house keeping staff, they come early when still waking up, they asked what time they should come back, go out to pools and when return (3 hours after they supposed to clean) they still didn't clean the room. Have to phone housekeeping to get them to come clean, they clean the bedrooms and bathrooms but not even properly, tea, coffee, toiletries and towels not restocked. Not sure when last they vacuum the carpets. They didn't even go to the kitchen, had to call them back to do that. Couch in lounge is supposedly sleeper couch, but after you lift those cushions and see all the staff accumulated there you'll think twice about sleeping there. On check out called for late check out, they tell me 11am (which is normal check out) when I tell the lady that, she says she is going to call me back, I'm still waiting. Check out process was like they couldnt care less and they just there because they had to be. The spa is off site, they dont answer their phones, try their website booking enquiry they call back about 18 hours later so pretty useless as well. Ground staff are quite friendly and helpful.

Wonderful family break. What an incredible experience. From the friendly staff, the unexpected animal farm, excellent amenities to the sense of luxury. A wonderful family gem that we will look to frequent.