Hilton Vacation Club the Point at Poipu Kauai

I’ve stayed here two times (2022 and 2025) in 3 different rooms. Anyone looking at these reviews, I need you to understand this place is SO SO LOUD. If you do not stay on a very top floor room, you’ll be able to hear every noise from above. I’m not exaggerating, I was in the bathroom and could hear the person peeing above me. Every footstep from above is like thunder. The rooms are pretty much gross and outdated. I would never use any of the kitchen stuff in them. Outside property is nice. It’s in a good location on the island. I only stayed here twice because my family has a timeshare and I only had to pay the resort fee. Otherwise I would never.

We've been visiting this resort for about a quarter of a century. As the years go by, the building ages, and problems inevitably arise. Still, it was a home·coming·home. We were reasonably satisfied. Unfortunately, things have only gotten worse since the Hilton took over. It used to be advertised as a quiet, high-quality resort with an adult pool, but now it's full of families and has become a playground for children at night. We can only hope that no accidents occur. In the room we were given this time, the bathroom amenities container was empty. Despite our requests to the front desk, they never delivered. The batteries in the TV remote were dead, and the DVD player had no power cord､r HDMI cable. To make matters worse, five or six people came during our lunch break and started installing telephones in the bedroom and living room. They actually started by wiring the walls. We put up with it for an hour, and it showed no signs of finishing. We just wanted to relax. We don't need telephones, so there's no need for one. I politely asked them to leave the room. They had a completely unwelcoming attitude towards customers. I hope the manager is replaced soon.

Our family has been a member of this specific timeshare unit for nearly 20 years. It has changed management (Diamond..Embassy Suites, and now Hilton). We call this our home away from home, so writing this review pains me. Unfortunately the place has gone downhill quickly. While they are slowly renovating certain buildings, the others are in bad shape. Worn out carpet, chipped tile, old appliances (washer stopped working while we were there - they did replace it after some time), mismatched touch-up paint, air conditioners that struggle to cool the units and leak onto the carpet, and the WORST - a lot of bugs aka cockroaches. I fully expect to see some given the loocation, but this was the most we have seen in the units at any one time and it doesn't appear they have any control on the issue. I truly hope the updates and renovations move quickly, and solve some of the issues, as this place has so much potential (friendly staff, large units, close to the beach, etc). But, given all of the other timeshares in the area (Marriott is literally a block away and the beautiful Hyatt mere steps away) as well as vacation condos, Hilton is going to really need to step-up their game to remain competitive and draw people back here.

We stayed a week here as part of an exchange we did. We had a 2 bedroom unit and it was very comfortable. Check in was a breeze and we were able to check in early. The spacious unit had the washer/dryer in the room and a balcony. The resort has a nice large pool, and fairly large size spa. There was a separate adult only spa in another part of the resort, which was nice. The resort has bbq grills throughout the complex and everything appeared to be well maintained (we saw the grills and pools being cleaned every single day). Parking was always available. There was a resort fee, which was kind of on the higher side, but more or less normal these days. There was pretty much no pressure to attend a "presentation" (concierge, asked, I declined and that was it).