Grand Hyatt Kauai Resort and Spa

Thank you for the service. I would never forget about this day.

This resort is beyond spectacular! It is literally a tropical oasis ideally situated on pristine coastline along one of Kauai's most beautiful parts of the island. We stayed for a week and though we opted for a basic room without an ocean view as we'd booked late, it was still a lovely, well-appointed room. My only wish was that it had a tub as I typically soak at least once per day. We had such a phenomenal time that we have already booked reservations for a return trip in April of next year.

I highly recommend this hotel given that it is known as pricey. The staff really works hard to meet the needs of their guests. Their IT support spent almost an hour when we first arrived fixing the GoogleCast on our TV so we could watch Netflix. I have back issues and the beds and bedding are superior. The buffet in the Ilima cafe is incredible! So worth it !! The staff are friendly and helpful everywhere and many have worked there since the hotel opened. The pools are heavenly--winding through the garden--perfect temperature and so relaxing. The gardens are gorgeous !!

Upon check in, we had an issue with our room. The Front Desk attendant and Manager that evening were unhelpful. After stating our concerns that evening, we were contacted the next day by the Fromt Office Manager and Director of Rooms who quickly resolved our issue. What turned out to be a bad start to our stay turned out to be a great experience because. Thanks so much Gina and Bobby! The resort itself is beautiful. The weather didn’t cooperate most of our stay but we made the best of it at the resort. The family enjoyed the pool, pickle ball, restaurants and the evening entertainment. Because of the great customer service we received and amenities, we hope to be back to the Grand Hyatt.