Allegro Playacar - All Inclusive Resort

The beachfront location provides easy access to watersports and dining options. Guests praise the excellent customer service and diverse, delicious breakfast selections.

My husband and I just got back from Allegro Playacar for our 25th wedding anniversary. We had the best week, and we plan to book there again in six months. Our room was lovely. Close to the beach and to one of the pools. The air conditioning worked great, and it was hot outside. The shower heated up well. The king size bed was comfortable. The buffet options were good, but it's all inclusive, so if you're expecting a Michelin star restaurant, you will be disappointed. We found things we enjoyed at every meal. And, we ate 2 nights at the Italian restaurant, and that was yummy. You have to line up in the lobby each morning to make reservations at the a la carte restaurant, and they should work to improve that process. The nightly entertainment was very good - Michael Jackson review, acrobatic dancing, Las Vegas style magician, a night of romance. We went every night and it was very enjoyable. We got a couple's massage onsite and that was awesome. I went back the next day for an equally good hands and feet massage. Ask for Maria. The prices were expensive for the area, so you probably could venture off the resort for cheaper prices. Playacar is a gated neighborhood, and felt very safe. We took a left out of the resort every morning and walked 2 minutes to Starbucks. There's a cute plaza there with stores, a gym, and a bar. Allegro Playacar has its own store onsite, also, and we bought t-shirts and hats there. The pools and swim up bar were clean and well maintained. The beach was beautiful and very close to the resort. The most important thing to mention was the entirely wonderful staff at the resort. I wanted to improve my Spanish, and they patiently helped me all week. Our stay was greatly improved by the warm and helpful folks, from housekeeping to waiters to the spa to the hostesses. We even talked to the operations manager, and he was very helpful. Humberto, David, Ariel, Rafael...we will be back! Thank you for such a welcoming and relaxing week to celebrate our anniversary ❤️.

The experience was spectacular for me. This is my first time in Playa del Carmen and most definitely will not be the last. My room was ocean view which I really love to wake up to this gorgeous view and sunset. The vicinity was clean and quiet. The food was good especially the restaurants. The night shows were very entertaining and for me the romantic night was the best one. I do recommend this hotel and give it 10/10.