Palmaïa the House of AïA All Inclusive Wellness Resort
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All properties in Playa del Carmen
Palmaïa the House of AïA All Inclusive Wellness Resort
No. 1 of Premium Hotels in Playa del Carmen
P.º Xaman - Ha, Playacar, 77710 Playa del, Playa del Carmen, Quintana Roo, 77710, Mexico
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Last booked 5 hrs ago






Highlights
Ideal location
Great views
Sparkling clean
Pets welcome
Top local pickShow more
Amenities
Outdoor swimming pool
Private beach area
Snorkeling
Spa
Massage room
Gym
Private parkingFree
Car rentals
All amenities
Property Description
With a stay at Palmaïa-The House of AïA: All Inclusive Wellness Resort in Playa del Carmen (Playacar), you'll be a 3-minute drive from Piste Cyclable sur Paseo Xaman-Ha and 7 minutes from Xaman Ha Aviary. This all-inclusive property is 2.6 mi (4.1 km) from Quinta Avenida and 2.6 mi (4.2 km) from Playa del Carmen Maritime Terminal.
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9.5/10
Amazing for people who love wellness and into spirituality who aren’t into alcohol and partying
All 101 reviews
Surroundings
Airport: Cozumel International Airport
(37.9 km)
Landmarks: Family water park
(310m)
Landmarks: Playa del Carmen Kiteboarding & Wingfoil Playacar
(440m)
Landmarks: Dressel Divers Playa del Carmen / Dive Shop - Dive Center
(790m)
Landmarks: FIT&FUN Túcan-Quetzal
(820m)
Landmarks: PDC Kiteboarding School and Water Sports Center
(850m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
6
Family King Suite Ocean View
1 King bed and 1 Bunk bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
Family King Suite
1 King bed and 1 Bunk bed
Has window
Non-smoking
TV
Check Availability
6
King Suite with Bathtub
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Check Availability
10
Family Master Suite Ocean View
Bedroom 1:1 Bunk bed ● Bedroom 2:1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
6
King Suite
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Check Availability
6
Family King Suite
1 King bed and 1 Bunk bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Check Availability
7
Family Master Suite
Bedroom 1:1 King bed ● Bedroom 2:1 Bunk bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
8
King Suite with Bathtub Ocean View
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Ocean view
Check Availability
6
King Suite with Ocean View
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Ocean view
Check Availability
6
Queen Suite with Ocean View
2 Queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Ocean view
Check Availability
6
Queen Suite
2 Queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Check Availability
Hide Room Types
Guest Reviews
9.5/10
Amazing
101 reviews
- Cleanliness9.5
- Amenities9.5
- Location9.5
- Service9.5
Average for similar properties in Playa del Carmen

Review summary
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Environment and Location: The hotel is located in a stunning natural landscape, nestled between the jungle and the sea. Guests frequently mention the breathtaking blue water and white sand beaches, providing a serene and picturesque setting for relaxation.
Guest User
July 26, 2025
Amazing for people who love wellness and into spirituality who aren’t into alcohol and partying
Maria Jose A
November 7, 2025
This was my first time in Mexico and I couldn’t have chosen a more perfect place to experience it! My daughter and I traveled from NYC for a mother-daughter getaway, and Palmaïa completely exceeded every expectation we had. From the moment we arrived, we were surrounded by nature, beauty, and peace. The spa was absolutely incredible — one of the best I’ve ever been to. The massage and facial were heavenly, and the fact that the spa has its own private cenote made it feel like a sacred experience. Everything about it was pure tranquility. The food was next level amazing. I was so impressed by the plant based vegan cuisine — flavorful, creative, and beautifully presented — yet they also had delicious options for me as a non-vegan (tuna, fish, chicken, etc.). Every meal felt like dining in a high-end restaurant. Our room was spacious, comfortable, spotless, and had the most breathtaking ocean view. The activities and amenities made our stay even more special. I loved the yoga and breathing classes, as well as the gratitude and movement sessions — such meaningful experiences that left me feeling grounded and inspired. The cold and hot plunges, the beautiful beach lounge, and the incredible restaurant decor all added to the serene and luxurious atmosphere. Every single person we interacted with offered exceptional service. We had a personal concierge who helped with all our reservations and made everything effortless for us — such a thoughtful touch that made us feel truly cared for. Palmaïa is more than just a resort — it’s a place to reconnect with yourself, with nature, and with those you love. I am so impressed with this place and I know I’ll be coming back for sure. ✨
Molly B
July 7, 2025
This place was amazing from start to finish. When we arrived we were given a tour of the grounds and taken to a restaurant on the beach while we waited for our rooms. We were introduced to our concierge who helped us throughout the trip with reservations and anything we needed. The resort, the beach, the pools, the rooms were all beautiful. The food was delicious and amazing. Even my picky kids loved the food. Me and my husband really loved the cocktails. The staff was all very friendly and helpful. We took advantage of the classes and yoga and all they had to offer. It was saragassum season but the staff did a great job of clearing it away from the beach. There was only one day where the water wasn’t ideal to swim in so we spent the day at the pool. We will definitely be visiting here again.
M Z
November 16, 2025
I recently stayed at Palmaïa – The House of AïA in Mexico, and it was easily one of the most unique and beautiful resort experiences I’ve ever had. The property is exceptionally clean, peaceful, and thoughtfully designed, giving you the feeling of enjoying two vacations in one. The Setting: Jungle Meets Ocean - The resort’s layout is incredible. The back side immerses you in a quiet, untouched jungle filled with local wildlife, natural cenotes, and winding pathways that feel genuinely magical. Step toward the front, and you’re met with a stunning beachfront. It’s the perfect blend of nature retreat and oceanfront relaxation. The Food: Flavorful, Elevated, and Surprising - The dining was exceptional. While the resort is known for being vegan-focused—and I’m someone who typically avoids certain vegan ingredients like seitan—the meals completely surprised me. The chefs know how to build real flavor, texture, and depth with plant-based ingredients. Every dish felt intentional and balanced, often to the point where you forgot it was vegan at all. For non-vegans, I appreciated that the staff always asked my preference and offered thoughtful, high-quality non-vegan options as well. There are no buffets—just fresh, beautifully prepared meals served à la carte. - Room service matched the same high standard. Many of the dishes mirrored what you could get in the restaurants, and they arrived just as fresh, vibrant, and well-prepared. It was one of the most elevated room-service experiences I’ve had anywhere. Service & Amenities: - The level of service was outstanding. Every staff member I encountered—from groundskeepers and housekeeping to restaurant staff and waiters—was friendly, helpful, and genuinely kind. My assigned guide was fantastic: attentive, responsive, and always just a WhatsApp message away. - The beach and grounds were spotless throughout my stay. The resort offers plenty of daily activities, which they encourage but never pressure you into—something I really appreciated. Booking Notes: - I originally reserved a King Suite but ended up in a Family Master Suite. My main tip- book a swim-out room directly with the resort. This property’s pools are beautiful but arent like the typical layout you encounter at most other resorts. So having your own reserved lounge chairs and direct pool access from your room makes a big difference in my opinion. - I also booked my private airport pickup and drop-off directly through the hotel and highly recommend it as well. It was a huge convenience having a private vehicle going straight to the resort—no shared vans, no waiting on other travelers. A Place for Healing and Renewal: I came alone after a difficult breakup, seeking a place to reset. Palmaïa delivered. The atmosphere helped me recover, refresh, and feel grounded. I left renewed and hope to return with a partner who would appreciate it as much as I did. Highly recommend Palmaïa - The House of AïA. Serene, stunning, and truly one of a kind.
jfbibeau
November 15, 2025
We’ve gone to this place three times now. And definitely planning on coming back. The food is out of this world - every restaurant is thoughtful and delicious. The rooms, the beach, the atmosphere is all top notch. The yoga, rituals, meditation sessions are honestly life changing, if that’s what you’re looking for. And finally the staff are all incredibly friendly. Cannot recommend highly enough!
Edwiin P
November 14, 2025
This resort surpassed my expectations. Everything from food, amenities, and service was exceptional. The service especially at restaurants was remarkable. Charley’s tacos was our normal lunch spot. Dany took care of us most of the time. He was always very kind, informative and very hard working. The remaining staff was remarkable as well. Jaime, Luis, Emilio, Alejandro, Jacki, Joel, and many more I don’t recall their names but I can picture their smiling faces. On the spiritual side I very much enjoyed Balder, Rene, Angel and Lucia. Challenged my body and mind in many ways it hasn’t been before. Plantissa was always welcoming with warm faces. Don’t recall their names but their work and dedication to their craft was unmatched. If you’re feeling artsy, Iva as I called her teacher!! Always welcomed me with a smile! Watercolor and charcoal classes available to explore your inner artist. Our transportation within the resort, David and Niuhlt, were splendid. Everyone was very personable and we will be coming back yearly.
Stay08795197501
November 9, 2025
Palmaia was exceptional! My husband and I had a memorable stay and loved every aspect of the resort. The food was incredible and as vegans, we were thrilled that most of the menus were vegan by default. However, most of the restaurants include fish and guests can substitute animal products for many of the dishes. Most of the other guests we spoke to were not vegans and chose meat options and also raved about the food. Similarly, the drinks are mocktails, but alcohol may be added. Given the wellness-focus, the activities lean toward yoga and meditation, requiring guests to relax and pay attention to our mental and spiritual health, as well as our physical wellbeing. This is not a place for those who prefer to go on multiple excursions or party into the night but I encourage those on the fence to give it a try. Palmaia allows guests to find peace and there are plenty of activities for those who want to stay busy. Each room is assigned a Nomadic Guide who provides assistance throughout the stay. For example, reservations are required for dinner and made through the Guides. Our Guide, Esteban, was attentive, answered all of our questions, and ensured a seamless check-in and check out. He was always a pleasure and made our stay even more enjoyable! In fact, all staff were so friendly and helpful and they really went above and beyond. We plan to return to Palmaia as soon as we can.
Hannah W
October 23, 2025
I went to Palmaia with my friend for a girls trip away from the kids. We had THE most magical experience. This is not your standard resort. We didn't realize the resort is plant based focused until after booking! They do offer options on the menu to allow for animal proteins as well but as a non vegan I'd encourage anyone to just try it! The activities are phenomenal and the level of attention and care is unlike any other. The staff are truly fantastic and authentic. We were lucky enough to land the best 'Nomadic Guide'.... OSCAR! The guides are there to help you with anything you need. It makes the experience so smooth and easy. We will miss Oscar until we can come back again soon!
Services & Amenities
Most popular business facilities
Outdoor swimming pool
Private beach area
Snorkeling
Off-site
Spa
Additional charge
Massage room
Gym
Private parking
Free
Car rentals
Bar
Restaurant
Conference room
Additional charge
Multi-function room
Children's pool
Playground
Kids' club
Childcare service
Additional charge
Tour and ticket booking service
Currency exchange
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage
Outdoor swimming pool
Private beach area
Spa
Gym
Bar
Restaurant
Playground
Kids' club
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Infinity pool
Pool with view
Parking
Private (exclusively for guests) is available On-site parking. Reservation needed.
Private parking
Free
Valet parking
Free
Transportation
Car rentals
Shuttle service
Additional charge
Business services
Multi-function room
Conference room
Additional charge
Front desk services
24-hour front desk
Concierge service
Express check-in and check-out
Safe at front desk
Luggage storage
Currency exchange
Tour and ticket booking service
Languages spoken
English
Spanish
Food & drink
Snack bar
Bar
Room service
Public areas
ATM
Elevator
Health & wellness
Spa
Additional charge
Beauty and makeup
Hair and beauty salon
Gym
Massage room
Body care
Snorkeling
Off-site
Yoga session
Foot bath
Activities
Beach umbrellas
Private beach area
Cleaning services
Dry cleaning
Additional charge
Ironing service
Additional charge
Laundry service (on-site)
Additional charge
Clothes steamer
Facilities for children
Playground
Childcare service
Additional charge
Kids' club
Children's pool
Accessibility
Accessible rooms available
Safety & security
Intruder alarm
Smoke detector
CCTV in public areas
First aid kit
Fire extinguisher
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child policies
Children aged 4 and above are welcome at this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.
Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs
Fee: US$36.90 (approx. SEK 347.12) per pet per night
Service animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel



- Cash
Property Description
- Opened: 2019
- Number of Rooms: 166
Phone:+52-9843780005
With a stay at Palmaïa-The House of AïA: All Inclusive Wellness Resort in Playa del Carmen (Playacar), you'll be a 3-minute drive from Piste Cyclable sur Paseo Xaman-Ha and 7 minutes from Xaman Ha Aviary. This all-inclusive property is 2.6 mi (4.1 km) from Quinta Avenida and 2.6 mi (4.2 km) from Playa del Carmen Maritime Terminal.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 6 outdoor swimming pools and a health club. Additional amenities at this property include complimentary wireless internet access, concierge services, and a hair salon.
Enjoy Mediterranean cuisine at MAR DE OLIVO, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 3 bars/lounges, or 2 swim-up bars.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Make yourself at home in one of the 234 guestrooms featuring free minibar items and espresso makers. Rooms have private furnished balconies or patios. 50-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have designer toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 6 outdoor swimming pools and a health club. Additional amenities at this property include complimentary wireless internet access, concierge services, and a hair salon.
Enjoy Mediterranean cuisine at MAR DE OLIVO, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 3 bars/lounges, or 2 swim-up bars.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Make yourself at home in one of the 234 guestrooms featuring free minibar items and espresso makers. Rooms have private furnished balconies or patios. 50-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have designer toiletries and hair dryers.
Frequently Asked Questions
What’s the cancellation policy at Palmaïa the House of AïA All Inclusive Wellness Resort?
The cancellation policy at Palmaïa the House of AïA All Inclusive Wellness Resort depends on your room type and booking terms.What’s the cancellation policy at Palmaïa the House of AïA All Inclusive Wellness Resort?
What are the check-in and check-out times at Palmaïa the House of AïA All Inclusive Wellness Resort?
Check-in at Palmaïa the House of AïA All Inclusive Wellness Resort starts from 15:00, and the standard check-out time is by 12:00.What are the check-in and check-out times at Palmaïa the House of AïA All Inclusive Wellness Resort?
What amenities, facilities, and services are offered at Palmaïa the House of AïA All Inclusive Wellness Resort?
Popular amenities and services at Palmaïa the House of AïA All Inclusive Wellness Resort include Shuttle service.What amenities, facilities, and services are offered at Palmaïa the House of AïA All Inclusive Wellness Resort?
Is breakfast available at Palmaïa the House of AïA All Inclusive Wellness Resort?
No, Palmaïa the House of AïA All Inclusive Wellness Resort doesn't provide breakfast. Is breakfast available at Palmaïa the House of AïA All Inclusive Wellness Resort?
Are pets allowed at Palmaïa the House of AïA All Inclusive Wellness Resort?
Yes, pets are allowed at Palmaïa the House of AïA All Inclusive Wellness Resort, but it’s recommended to contact the property directly to confirm.Are pets allowed at Palmaïa the House of AïA All Inclusive Wellness Resort?
How do I get to Palmaïa the House of AïA All Inclusive Wellness Resort from the nearest airport?
The nearest airport is Cozumel International Airport, located about about 1 hour 43 mins from hotel by car (37.9 km) away.How do I get to Palmaïa the House of AïA All Inclusive Wellness Resort from the nearest airport?
About This Property
| Nearest Airport | Cozumel International Airport |
|---|---|
| Distance to Airport | 37.91KM |
| Average Price From | SEK11263 |
| Hotel Star Rating | 5 |













