Riu Playacar - All Inclusive
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Riu Playacar - All Inclusive

No. 16 of Premium Hotels in Playa del Carmen
Avenida Xaman-Ha, Mza 6 Calle 6 Nte Bis. Lt.1, Playacar, Playa del Carmen, Quintana Roo, 77717, Mexico
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Highlights
Ideal location
Lots to do
Delicious breakfast
Free parking
Amenities
Outdoor swimming pool
Beach volleyball
Snorkeling
Spa
Massage room
Gym
ParkingFree
Car rentals
All amenities
Property Description
With a stay at Hotel Riu Playacar - All Inclusive in Playa del Carmen (Playacar), you'll be within a 5-minute drive of Playacar Golf Club and Playacar Beach. This all-inclusive property is 1.7 mi (2.8 km) from Playa del Carmen Main Beach and 5.3 mi (8.6 km) from Xcaret Eco Theme Park.
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8.6/10
Very Good
Perfect. It was a very pleasant stay. The staff made our stay enjoyable.
All 102 reviews
Surroundings
Landmarks: 3D Museum of Wonders
(120m)
Landmarks: Museo Frida Kahlo Riviera Maya
(180m)
Landmarks: Turismo Channel
(280m)
Landmarks: Chabad Playa Del Carmen
(410m)
Landmarks: Capilla de Nta Señora del Carmen
(450m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

5

Junior Suite (U)

2 Double bed or 1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Room Details
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3

Standard Double Room, Ocean View (U)

1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Ocean view
Room Details
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3

Standard Double Room (U)

2 Double bed or 1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Room Details
Check Availability

Guest Reviews

8.6/10
Very Good
102 reviews
  • Cleanliness8.6
  • Amenities8.5
  • Location8.5
  • Service8.6
Average for similar properties in Playa del Carmen
Most Mentioned
Review summary
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Location: The hotel is conveniently located near Playa del Carmen, with easy access to local attractions like Riu Tequila’s club. The proximity to a mini-market and seamless airport transfers via ADO bus enhance its accessibility.(based on 1 review)
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 14, 2025
Great Stay at Riu Playacar We enjoyed our stay at this clean, well-organized resort with spacious, quiet rooms (ours had no balcony, but it was fine). The minibar was a nice touch, and the bathroom was spotless. Highlights: ✔ Food variety – Multiple à-la-carte restaurants (dinner reservations not needed) and buffets with good lunch/breakfast options. ✔beach – Plenty of sunbeds but no umberalla so bring your sunscreen, though pools get crowded les sunbeds. ✔ Access to sister hotels – Party lovers can visit Riu Tequila’s club nearby. ✔ Convenient location – Mini-market across the street, and Playa del Carmen (5th Ave) is just a 150-peso taxi ride away. ✔ Easy airport transfer – ADO bus (250 pesos/person, 45-min ride + 5-min taxi 150 pesos next to ado turism station). Minor drawbacks: ✖ No elevators – Tough for guests with mobility issues. ✖ Entertainment hiccups – The host sometimes forgot to switch back to English after Spanish announcements. Perfect for: Travelers who want good value, variety, and proximity to Playa’s nightlife.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 21, 2025
Perfect. Was erg leuk om te verblijven. Het personeel heeft ons het naar de zin gemaakt.
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N‍i‍n‍a‍ ‍C
November 9, 2025
⭐️⭐️⭐️⭐️½ — Great stay at Playacar! Overall, we had a very nice experience at Playacar during our one-week stay at the end of October. The price and value were well balanced — not quite a 5-star resort, but definitely a solid 4.5-star in my opinion. Food & Drinks:
The buffet was consistently good with lots of variety. The à la carte restaurants were less impressive — especially the Japanese one, which turned out to be buffet-style too. We tried the steakhouse once and the Italian restaurant a few times and always found something tasty to enjoy. I didn’t like much for the wines offered, so I stuck with Prosecco and beer — both were good choices. Room & Facilities:
We had requested buildings 7 or 8 by email, and they kindly accommodated us. However, our first room was above the steakhouse, making it impossible to keep the balcony door open due to noise and smell . We asked to move and were relocated to Building 6, which we liked much better — it faced a peaceful tropical garden. The room was spotless every day, nicely decorated, and we received fresh towel art daily (which we really appreciated). Housekeeping did an excellent job, and we always tipped generously. Note: the fridge is not restocked unless you request it — we forgot one day and ran out of water, but we survived! Entertainment & Beach:
Entertainment was great, both day and night — shows at the beach, bar, and theater, plus a fun white party at Riu Tequila next door. The beach was beautiful, with warm, calm water and no seaweed during our stay. Even though the water was a bit murky near the shore, it cleared up further out. There were always plenty of sunbeds available at any time of day — no need to wake up early to reserve one! We loved relaxing by the pool facing the beach, enjoying the music and entertainment. Drinks were served nonstop, and the staff was always friendly and hardworking. Service & Cleanliness:
Service throughout the resort was excellent. The staff really goes above and beyond to keep everything clean and make guests feel welcome. I made sure to tip not just waiters and bartenders but also the cleaners and groundskeepers — they truly deserve it! Overall:
10/10 for cleanliness, service, beach, room comfort, and buffet food. The only downside was the à la carte restaurants, which could use some improvement in both design and menu. Still, we enjoyed ourselves very much and would happily return
M‍a‍r‍l‍e‍n‍e‍ ‍B
November 2, 2025
This hotel was more than we expected!! We have stayed at other Riu hotels but this was the best ever! Food ,entertainment both day and night were of a high quality and the rooms clean,fresh and air-conditioning great! One small let down, the steak house only offer one steak (ribeye),but the one offed in the Italian restaurant made up for that . The only show we didn't like was the Abba experience, the group didn't really look like the originals, and rather made too much of the dancers, who covered the singers a lot of the time !! The other shows were good and the one of all the regions in the world was fabulous!
N‍i‍c‍o‍l‍a‍ ‍B
October 17, 2025
This was our 2nd time at the hotel and won't be the last, when we visited last time I travelled with my husband and this time there were a party of 6. On arriving at the hotel you are welcomed with a drink, check in was very easy and the bellman loaded our cases on his trolley and took them all to our rooms. We had 3 ground floor rooms next to each other which was great, the rooms were very clean, the air conditioning worked well, Wi-Fi great and had everything in them that what we needed. The staff work extremely hard all day and night, keep the hotel spotlessly clean and the bar staff keep the drinks flowing. The housekeeping team kept the room clean and the man who fills the fridge kept the fridges well stocked. All the restaurants had excellent food and a different variety of cuisines for everyone's taste, the staff in the restaurants clear your plates away as quick as possible and the waitress Anel deserves a mention as she was always happy to have a chat if she had time. During our holiday we had to visit urgencies due to a small incident. The reception staff, doctor at the Yucatan, the staff at the hospital and the TUI reps were brilliant and made sure we were all alright on the rest of the holiday. The pools are lovely and warm, the sea was clear and beautiful to swim in and whilst you are sat around the pool one of the bar staff come round clearing cups and taking orders for drinks to be delivered to your sunbed - great service. Finally the animation team were great with their entertainment and a shout out to Jesus he made our holiday as he tried to get us involved even though we weren't much good at the activities! the white and neon parties are great at the tequila. My parents went with us this time and found it quite loud as they enjoy very quiet and relaxing holidays now as they are in their seventies and they would not return. The rest of the party would definitely recommend and return back to this hotel and looking forward to booking again soon.
J‍a‍c‍q‍u‍e‍s‍4‍0‍5
October 16, 2025
This is a lovely, well-maintained Hotel. The grounds are kept very tidy and we enjoyed the local wildlife – agoutis, coatis and a couple of iguanas. The Hotel has an ideal location next to a beach with coconut palms and a lovely warm sea. WiFi around the Hotel and within the room is excellent, as is the air conditioning, which stays on even when the key is removed. As the Hotel is located within a gated community, we felt perfectly safe and had no problems. Food in the various restaurants is varied and excellent. The staff are friendly and they all work extremely hard, but always have time to say “Hola”. As a couple in our late seventies, with all the activities, entertainment and loud music, we found the Hotel lively and noisy and we didn’t have the quiet relaxing holiday, we now enjoy. However, if you like friendly staff, endless cocktails, good food, hot days and nights and plenty of things to do, this is the place for you.
l‍o‍u‍4‍2‍4
June 24, 2025
It's the little things I always find that take a place to the next level, this hotel just fails to fully be all it can. The little things...theme nights 3 times a week in the Palms restaurant yet not advertised anywhere, put a bit of effort in, or just put on board at breakfast. Coffee....I have tried on 3 occasions to get extra coffee left for the fancy machine and on 3 occasions I've failed, if you like strong or even hot coffee bring a travel kettle. On the mini bar if a guest isn't using a particular beverage...stop putting it in. The good bits...there are additional restraints other than the buffet and you don't have to book, Asian is fabulous. Apologies this is a basic review, we nearly always book a Riu, so this is compared to others,and on this occasion the coffee war has left a bad taste, it's a nice hotel but probably wouldn't be back
T‍a‍s‍t‍e‍1‍7
June 24, 2025
On arriving at the hotel reception after 20 hours travelling,we were greeted with horror hospitality. We tried to book in but were refused until we paid local taxes. We was aware of the holiday tax but I wanted to pay next day and I was refused. I was told pay now or no room and they would only accept Mexican currency not dollars. We managed to get that sorted we didn’t even get a welcome drink or map of hotel. Of we went with bell boy bags on trolley to room only to find it was occupied back again to reception to get sorted and they didn’t believe me until the bell boy step in and saved the day. The food the drinks brilliant the maid service outstanding. The beach was an ash tray the sea polluted to hell you couldn’t get to the sea anyway unless you went through rotting seaweed some places 2 feet high. I will never go back again the resort is a dump to what it used to be.

Services & Amenities

Outdoor swimming pool
Spa
Gym
Bar
Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Outdoor swimming pool
Parking
Transportation
Business services
Front desk services
Languages spoken
Food & drink
Public areas
Health & wellness
Activities
Cleaning services
Facilities for children
Accessibility
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.

Breakfast
StyleBuffet
Opening hours[Mon - Sun] 07:00-11:30 Open
AgeFee
Adult
Free
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

  • Renovated: 2015
  • Number of Rooms: 4
Phone:+52-9848772300
With a stay at Hotel Riu Playacar - All Inclusive in Playa del Carmen (Playacar), you'll be within a 5-minute drive of Playacar Golf Club and Playacar Beach. This all-inclusive property is 1.7 mi (2.8 km) from Playa del Carmen Main Beach and 5.3 mi (8.6 km) from Xcaret Eco Theme Park.

Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a health club, and a waterslide. Additional features at this Art Deco property include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Satisfy your appetite at The Palms, one of the property's 4 restaurants. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.

Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Make yourself at home in one of the 396 guestrooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.

Frequently Asked Questions

What’s the cancellation policy at Riu Playacar - All Inclusive?

The cancellation policy at Riu Playacar - All Inclusive depends on your room type and booking terms.

What are the check-in and check-out times at Riu Playacar - All Inclusive?

Check-in at Riu Playacar - All Inclusive starts from 15:00, and the standard check-out time is by 12:00.

Are pets allowed at Riu Playacar - All Inclusive?

No, pets are not allowed at Riu Playacar - All Inclusive.

About This Property

Average Price FromTWD8580
Hotel Star Rating5