Guest User
October 4, 2024
A great looking new hotel that looks fantastic and has all the potential to be very good, but at the moment is still finding its feet. We stayed in the Royal Level and agree with all other reviews about this area, it is currently understaffed and experiencing teething problems, although some reviews are quite old so I expected some of the reported issues to be dealt with. The staff are hard working, attentive and friendly but there should be more of them. The swim up pool doesn't get sun all day so is a bit cooler but isn't as bad as some of the reviews suggest and is quite refreshing and fine once you get in. The hotel is in a great location and built to a very high standard. It is massive and can take a while to get from one end to another. We paid for All Inclusive but didn't get full value from this as we like to go out and there were better food, drinks and entertainment options in the Marina or up towards Playa Dorada, all just a very short walk away. Unless you like to sit at the bar all day, and listen to the same music and eat the same food every day, I'd say this hotel would be better used as a base to explore the surrounding area and avoid paying for all inclusive. The champs bar does serve draft guiness and this and all other premium drinks are included in the all inclusive so it depends what your priorities are!