Fairfield Inn & Suites Plattsburgh

Very disappointing... We have been traveling around the USA for a couple of years and we primarily stay at Marriott hotels ... this is the worst ... elevator, lobby A/C, juice machine ALL OUT OF ORDER. Wall thermostat smashed and couldn't accurately use. To name just a few complaints and observations.

Hands down this was the worst Marriot hotel we’ve ever stayed at, and we’ve travelled globally. We couldn’t figure out if the hotel was just opening and trying to work out all the glitches, or about to close and the staff all just gave up. We’re Bonvoy members and specifically chose this hotel due to location and the pool for my kids. At check-in, we were told the pool was closed. When I told the front desk that we were disappointed, she responded “there’s nothing I can do”. I asked to talk to the manager and she said “they were gone for the day but would be back the next morning”. We headed down to breakfast the next day at 7:00 am and a number of the food items were gone. We couldn’t even eat cereal because the staff member said they “didn’t have any bowls”. The next morning we went to breakfast and again were told they had no bowls. So apparently it wasn’t a cleanliness issue, just a complete lack of effort. How hard is it for a staff member to drive to the nearest Walmart and buy a bunch of bowls? And of course the pool was still closed, and based on the reviews, had been closed at least a week! What’s even scarier, is if you read earlier reviews, there’s been of flurry of negative posts from guests going as far back as 2022!

When we checked in there was no carts for luggage, the concierge did look for one but couldn’t find any. When we got to the roo it was freezing the temperature was set to 61 F we had to turn on the heat to get the room to a reasonable temperature. The floor in the shower was cracked and rocked when stepped on. I would not recommend this hotel.

Loved the clean and comfortable pool / hot tub. Nice setting and having tables and chairs enabled us to also have a nice place to play cards in between times in the hot tub and pool. Complimentary breakfast had a nice variety and well presented. Thanks.

Walked in hotel to book a room front desk lady stated they only had queen beds left I told her that the site said they had king left and she stated she could not give me that because someone was coming for that room but it wasn't booked. She refused to give me a room she was saving

I had several issues. Lobby was disorganized and messy. Staff told me that the car charger was complimentary (it is not) and also only one car can charge at a time or it shorts out. Warmish not hot shower. They don't clean your room, make your bed or empty your garbage. Breakfast was shrink-wrapped and/or steamed not fresh on my days that I noticed. Pot smell in hallway. Stained chair that was very disgusting. Front desk staff not professionally dressed (character sweatshirt). Not the Marriott quality I pay for and am used to. They seem to have workers/contractors that stay here for extended times (they set up their own picnic table outside). I would not stay here again.