Fairfield Inn & Suites Plattsburgh

What a horrible trip. The pool was closed and no one told us when we made the reservation for August 9, 2025. The receptionist was rude. The breakfast on Sunday Aug 10,2025 was horrible. Hardly anything runny eggs only sausage and cereal This room was $225.00 and not worth it. Never again will I stay there

Very disappointing... We have been traveling around the USA for a couple of years and we primarily stay at Marriott hotels ... this is the worst ... elevator, lobby A/C, juice machine ALL OUT OF ORDER. Wall thermostat smashed and couldn't accurately use. To name just a few complaints and observations.

Excellent room but FORGET about the breakfast… out of everything , disgustingly dirty (food area, tables, counters) So you have to figure to go eat breakfast elsewhere!

Hands down this was the worst Marriot hotel we’ve ever stayed at, and we’ve travelled globally. We couldn’t figure out if the hotel was just opening and trying to work out all the glitches, or about to close and the staff all just gave up. We’re Bonvoy members and specifically chose this hotel due to location and the pool for my kids. At check-in, we were told the pool was closed. When I told the front desk that we were disappointed, she responded “there’s nothing I can do”. I asked to talk to the manager and she said “they were gone for the day but would be back the next morning”. We headed down to breakfast the next day at 7:00 am and a number of the food items were gone. We couldn’t even eat cereal because the staff member said they “didn’t have any bowls”. The next morning we went to breakfast and again were told they had no bowls. So apparently it wasn’t a cleanliness issue, just a complete lack of effort. How hard is it for a staff member to drive to the nearest Walmart and buy a bunch of bowls? And of course the pool was still closed, and based on the reviews, had been closed at least a week! What’s even scarier, is if you read earlier reviews, there’s been of flurry of negative posts from guests going as far back as 2022!

The air conditioning was not functioning in the lobby, which was very uncomfortable and having breakfast at the breakfast. They lacked bowls for cereal. Also, when getting ready to shower, there’s three of us in the room and there were only two washcloths we ask for more washcloths and they didn’t have any available until later in the day. Considering this is a Marriott facility the experience was way under our expectations of a typical facility

Last stay there Half of window curtains missing & took multiple calls and talks with front desk to get fixed. Shower floor was cracked with a lot of calk fixes - in a handicapped room. Breakfast not very good.