Super 8 by Wyndham Plattsburgh

Bad reception I don’t like it so rude and receptionist don’t know many languages we don’t like it

Property is in need of a total renovation. Selected property because of price but after staying, I think I understand why the price was so low.

There is a smell to the hotel and in the room. I just cannot get rid of smelling it. Staff friendly enough but nothing will make up for the outdated rooms, the somewhat dirty rooms and hallways There’s no entrance on one side of the hotel and the other side with an entrance the door does not work.

The staff was very helpful and the room was very clean. The ice machine was out of ice and the manager went to his house and brought us his personal ice machine, to our room. The pool is beautiful and clean. I would definitely stay here again if in the area.

All the towels and bed sheets in our room were dirty with terrible stains on them. As a result, we got a new room with only one towel dirty which was later replaced with a clean one. Unfortunately, in that new "good" room the A/C did not work well or, to be more exact, could not be controlled, only worked in one position, the temperature control knob was missing. We had to open a window and survived the night. The net on the window had many holes in it. Fortunately, there were not too many mosquitos that night, so we did not suffer too much. Also, the included breakfast was a joke. We could not eat any of things offered and there was a very few choices to begin with. Another thing - we initially arrived an hour early to official check-in time at 3 pm and we were told that if we want to check-in immediately we would have to pay $35 extra per room. We refused and came back after 3 pm and it turned out that 2 of our 6 rooms were not even ready. We asked for the refund as a result, almost jokingly, and, of course, were refused. Also, the room's card keys stopped working - twice, once at night and once in the morning, so we had to go to reprogram them, but that was the least of our problems. Overall, our experience was not pleasant at all. I would never stay at that hotel again, even for free.

The room was so bad walk paper coming off the wall thermostat didn't have a cover fire alarm falling off the wall asked for another room slightly better pool was lame bathroom was weird sink across the hall tv didnt work office space was in the public hall workers were very nice tho

1 the water to the toilet was shut off. We turned it on so we could flush it but in the morning, there was water on the floor. 2. Cleanliness is OK but there's definitely some repairs that need done like the plumbing in the bathroom, the grab bar in the tub doesn't look very sturdy, the ceiling needs fixing 3. While there's wifi in the lobby, it's not in the rooms. 4 the one double bed was wet under the bedspread. Looked like water. 5 the a/c shuts off too early and so the room doesn't really get cool enough. We had it set at 68 but it shut off around 72 or even higher. 6. There was no kleenex in the room and the front desk said it was on order. 7. The lone coffee cup in the room was dirty. We asked for another, none arrived. 8. The man at the front desk could speak understandable english with an accent.