Hampton Inn & Suites Plattsburgh

This was one the best Hampton Inn experiences we have had in a long time. Clean and well maintained property. The excellent breakfast, and exceptionally friendly, courteous and helpful staff, especially was the cherry on top. Will be my preferred hotel the next time I am in the area.

The first two rooms were smelly: one with chemical exhaust from the broken pool directly below, and the other with animal smell and heavy deodorant spray, plus the rudest and most inept assistant manager and front desk staff who were verbally abusive, and clearly do not know the definition of hospitality. This was the worst hotel experience ever! They ruined my (senior) mother’s birthday which was to be an expensive (overpriced but I would have been okay with this had the experience been better) pool and hot tub weekend for the girls. The front desk staff and assistant manager were liars and the absolute rudest and most verbally abusive people I have ever encountered in my life. The pool did not work and they promised it would be fixed by the next morning, which was a lie. but after some of my party who had traveled 6 hours checked into our two rooms, I ran into some staff in the parking lot who told me that the front desk had lied to me and that they already knew the pool was not going to be fixed the entire weekend. I could have so easily moved to the Fairfield across the street if they had been straight with me, but they knew once we checked in that we would be charged (and they overcharged my credit card with actual/not pending charges immediately before services were rendered). My room had chemical exhaust coming in from the pool which was below me, and the staff told me it was dangerous, yet the front desk person argued with me about switching. They overcharged my credit card over $600.00 and did not agree to the reservation price I confirmed over the phone, and I had to dispute it with my credit card company. TERRIBLE! We saw literally a luggage cart come in with tons of pet carriers with animals in them and they were okay with this. Unbelievable! I love animals, but seriously, this is not the place. Hotel manager and owner never called me as promised either. Hilton (Hampton’s Parent Company promised me a free night at a different hotel but they never followed through). A TRULY SHAMEFUL DISGRACE FOR A BUSINESS!

The only thing I feel was a tad short of a perfect stay was the hot tub was like warm. Maybe 15 degrees higher than the pool. It served its purpose and I was able to stretch in 80/90 degree water but I would have preferred 95/100

Staff was very friendly

Excellent hospitality and guest service - arrived early and room was ready even before noon time. In addition, the front desk allowed me to use a meeting room to take a call when needed. Individually wrapped cookies at the coffee station upon check-in as well. Staff was super professional and courteous.