Residence Inn Dallas Plano/Richardson at Coit Rd.

To start with we got there and got our room I had checked in ahead of time, difficult to find the entrance, then we got in and got keys to our room on 2nd floor, went up- elevator is painful and started to unpack, Now the closet door didnt open, after enough trying to work with it, went down and told the guy at reception, he gave me tips on how to fix it instead of saying he can come up and help. I did what he told me still no luck, now we call him and he offers to come up and then tries fixing it for a whole 20 minutes, so what makes him think it was a small fix and I have to fix this. Anyway other issue, air-conditioning in this room only works at 65 degrees clicks on so the cold draft right on face in the bed has left us with dry throat, eyes - itchy and red. Stuffed up every morning. Next is Breakfast, today day 4 I got some potatoes, last 3 days nothing is veggies except spinach leaves. hORRIBLE NO VEG options, only waffles in 2 places, 3 types of eggs, sausage, bacon and egg ham. Same clumpy oatmeal everyday, Like other hotels have pancakes, No potatoes or potato hash with onions, bell peppers, very minimalist breakfast, no milk cartons,more coffee and tea options, more yogurt options, more pancake machines, usual nonsense. Pillows sunk, Shower is half door all water on floor outside. We complaint about the people next door banging our wall and people upstairs running at all hours. Nothing was done. Cleaning crew is not great either. I had sent a message through ******* that we were coming to celebrate our high school graduate and attend utd freshman orientation but nothing.

Nice layout and amenities.

1st room was full of ants in the kitchenette. The lights flickered. 2nd room the toilet would not flush. Front counter girl had no care in the world. The GM never even called us back about the crappy rooms and service.

Great stay! We really enjoyed our stay. The room was nice and big and the amenities were terrific! The breakfast was good with some extras that made it better than a normal free breakfast. Will definitely return.