Name: Hampton Inn Pittsburgh/Greentree
Address: 555 Trumbull Dr, Pittsburgh, Pennsylvania, 15205, 555 Trumbull Dr, Overseas, United States
Rating: 4

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Hampton by Hilton

All reviews

Positive reviews

Rooms are out dated . Really small and poor lighting , good water pressure in the shower and rooms are clean and the staff is super friendly and helpful, location is not so good

We had no issues with anything at the hotel.    All went well.

The staff were friendly. The service was good. A nice stay at the hotel.

The room is clean and the front desk service is very good

Continue to stay in the room, have reviewed.

24-hour front desk

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Hampton Inn Pittsburgh/Greentree  I apologize in advance for the lengthy review but I needed to warn other people about this place, specially Hilton Members that time and time again bring business to the brand with our stays. If I could leave 0 star I would, this hotel left something to be desired. I really don't understand how they have 4 stars on Google, all I can think of is managment encouraging their employees, friends and families to write bogus reviews to raise their score. I really don't want to believe a Hilton brand would stoop so low but then again this hotel seem to be run by very rude and unprofessional people so I can't rule anything out. The property was old and outdated. Now I'm not super picky about things like that but when my room smells horrible and the ceiling in the bathroom on top of the tub is cracking and pieces of drywall are falling on me while showering, well that's when we have a problem. I understand a building being outdated but maintenance should never ever fall behind, especially in a Hilton brand. As a Hilton Diamond member that has stay with the brand everytime I travel domestically or internationally, this is not what I have come to expect from them. On top of that the staff was extremely unhelpful, rude and unwelcoming. They all seem like they did not want to be there and were all having the worst day according to their body language and behavior towards the guest. I was traveling with my partner and she's a god damn saint and didn't want to bother anyone or get anyone in trouble, she told me it was just a 3 nights stay and to just let it go, so I didn't say anything while we were there. Now the last drop came when we arrived home and I sat down,and went to check the receipt from the hotel(side note-I usually don't check my Hilton stay receipts till a couple days after check out, but this people did not inspired any confidence in me). I am glad I checked because there was a $267 cleaning fee attached. I immediately called the hotel but the agent said he didn't know what that cleaning fee meant so I had to call back the next day in the morning to speak with his manager Rebecca. I called the next day in the morning and asked to speak with Rebecca, they send me to her voice-mail, so I got tired of being thrown around like a god damn ball and decided to call the diamond desk. They contacted the hotel and put me through to talk to someone(this person was not the manager Rebecca, it was a front desk agent) The lady said the Cleaning Fee was for smoking. Now I was really pissed, I have ashtma and obviously do not smoke at all, and my partner does not smoke either, she doesn't even drink. I explained that it was not possible that we could have smoke in that room and asked what proved they had to make that statement and charge me a fee without even notifying me before leaving the hotel, all the lady said was that it smelled like someone smoked. I reiterated that it was not possible and she kept saying the same thing. A

The plane that morning, arrived at the hotel at ten o'clock, and discussed with the front desk whether it was possible to check in early, and the results were satisfactory. Standard American breakfast, free parking. There are also brand hotels such as Crowne Plaza and Yilin. The room is small and comfortable.

The breakfast was nice and plentiful, the room was clean and hygienic, and the front desk was welcoming. The location is not easy to find, the hotel name and the signboard are not very consistent. The navigation was a mountain road and it took a lot of effort to find it.

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22.9km from Pittsburgh International Airport

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Discover 101 Hampton Inn Pittsburgh/Greentree reviews, rated 4 by real travelers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Hampton Inn Pittsburgh/Greentree Reviews: 101 Verified Reviews Latest 2024 | Trip.com

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Hampton Inn Pittsburgh/Greentree Reviews

Hampton Inn Pittsburgh/Greentree

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