Guest User
August 2, 2024
JW Marriot, Guanacaste is a very nice hotel, however I would not call it 5 stars, as for my standard. I found it to be over priced for what they had to offer and hotel outdated in design and function. Elevator broke on two occasions, luckily we were on the second floor. Staff was very friendly, happy and eager to please, pool side service was excellent wait and bar staff bar worked very diligently to make sure, that while under their care we experience the meaning of "Pura Vida". Front of the house workers, bag handler, Jose, remembered all of our names, his greetings were always warm and welcoming--- like family! Maid service was superior, we throw out something that was broken and housekeeper repaired it and placed it on the night table, room cleaning was immaculate. Owen Morales, over at Destination Services was very knowledgeable and friendly, I would recommend booking with him for amazing tour experiences. The Agent at Alamo rental, Luis was incredibly helpful and courteous. He went above and beyond to assist us with our rental. While the rental process took longer than we expected, it was worth the wait as we received excellent service. Don't know if doing the rental online would cut processing time, but if you're are not in a rush, I highly recommend this location.