Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities9.4
Service9.5
Cleanliness9.5
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All reviews(1456)
Positive reviews(1426)
Reviews with photos/video(242)
Delicious breakfast(167)
Friendly front desk staff(143)
Classy environment(114)
Convenient parking(113)
Offers pick-up/drop-offs(90)
Large rooms(89)
Tasty restaurant(48)
Perfect for business trips(38)
Negative reviews(30)
Guest User
Family-friendly Triple Room
Stayed in Jun 2025
Family
2 review
10/10
Outstanding
Posted on Jul 9, 2025
Amazing helpfull staff, will definitely recommend this hotel. At check out they even arranged free transport to trainstation.
Response from Property: Hello dear guests!Thank you very much for your praise, I am so happy to get your love! Our Pingyao Ancient City Landscape Garden Hotel is 20 meters west of the Finance Bureau of the South Outer Ring Road of Pingyao County, waiting for you to "go home" at any time ~ The gym is ready to continue your vitality, and the laundry room can also make the clothes look new! Next time you come to the ancient city, remember to contact us in advance to arrange a wonderful quiet room for you!尊敬的宾客您好! 非常感谢您的好评,太开心能得到您的喜爱啦!我们平遥古城山水花园酒店在平遥县南外环路财政局西20米,等您随时“回家”~健身房随时为您的活力续航,洗衣房也能让衣物焕然一新!下次来古城玩,记得提前联系我们,给您安排超棒安静的房间!
Guest User
Superior Queen Room
Stayed in Sep 2024
Solo traveler
4 review
9.0/10
Great
Posted on Oct 17, 2024
Great value. Big clean rooms. A great breakfast! Very helpful and free taxi. Great stay. You don't have to be in the ancient centre, there is very cheap transportation options.
Response from Property: Dear guest, hello! I am glad that you have chosen to stay at Pingyao Ancient City Landscape Garden Hotel. Thank you very much for your support and recognition of the hotel. The hotel provides free shuttle service for every guest and carefully prepares delicious Chinese and Western style buffet breakfast, and we are constantly striving and improving. Hope we can add joy and emotion to your vacation, and look forward to your next stay!尊敬的宾客,您好!很高兴您选择入住平遥古城山水花园酒店,非常感谢您对酒店的支持和认可。酒店为每一位宾客提供了免费的接送站服务,还精心准备了美味可口的中、西式自助早餐,并且我们也一直在不断地努力和改进。希望我们能为您的假期增添喜悦和感动,期待您的再次入住!
Rembo
Superior Queen Room
Stayed in Mar 2024
Solo traveler
4 review
10/10
Outstanding
Posted on Apr 16, 2024
Good hotel, good breakfast, friendly staff. I can recommend this hotel. Thank you for the (free)drop-off at the high-speed railway station!
Response from Property: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Xiaoshui will be the warmest and most unique one in your memory. Thank you very much for your support and recognition of the hotel! We are really touched to see your satisfaction and affirmation, and we will continue to work hard to be ready for you to come back at any time.
Guest User
Deluxe Queen Room+Zero Pressure Bed Products + Intelligent Customer Control + Wireless Projection Screen
Stayed in Aug 2024
Couple
6 review
8.5/10
Very Good
Posted on Nov 28, 2024
Reception staff were helpful and arranged transport for us which saved a lot of time. Driver Hong 司机冯师付 (工作号63) was polite and drove us around safely.
Response from Property: Dear guest, hello! I am glad that you have chosen to stay at Pingyao Ancient City Landscape Garden Hotel. Thank you very much for your support and recognition of the hotel. The hotel provides free shuttle service for every guest and carefully prepares delicious Chinese and Western style buffet breakfast, and we are constantly striving and improving. Hope we can add joy and emotion to your vacation, and look forward to your next stay! 尊敬的宾客,您好!很高兴您选择入住平遥古城山水花园酒店,非常感谢您对酒店的支持和认可。酒店为每一位宾客提供了免费的接送站服务,还精心准备了美味可口的中、西式自助早餐,并且我们也一直在不断地努力和改进。希望我们能为您的假期增添喜悦和感动,期待您的再次入住!
Alex
Superior Queen Room
Stayed in May 2024
Couple
3 review
9.0/10
Great
Posted on Jun 26, 2024
Clean and in a decent location. Lots of free water and the restaurant is fine for the area. Could be a little closer to the landmark but overall it's fine. Not much at all in surrounding area. Front desk staff were helpful. Pillow is traditional Chinese one which was a little unusual for my taste but turning it over was fine. Decent value.
Response from Property: Dear guests, thank you for your busy review, the hotel is 2 km away from Pingyao Ancient City, only 10 minutes by car. The pillows in the room are semi-buckwheat pillows and feather pillows. The room service also has buckwheat pillows. If you need them, you can call the front desk at any time to provide service. We will continue to work hard to serve every guest away from home, I wish you a pleasant journey!
ardian sudharto
Superior Queen Room
Stayed in Apr 2024
Business traveler
19 review
9.5/10
Amazing
Posted on May 31, 2024
new hotel, clean room, friendly staff
Response from Property: Dear guests, thank you very much for your support to the hotel, we did not get your full 5 points of praise, we still have a little bit lost, you can call the hotel in detail to give us valuable suggestions or opinions? We will strive to do better, we heart service to the store every guest officer can feel the warmth of home, hope that our service can bring you more surprises and moved, looking forward to your next visit!
Guest User
Superior Queen Room
Stayed in Feb 2023
Solo traveler
22 review
8.5/10
Very Good
Posted on Apr 9, 2023
Staff is very friendly and hotel provides free transportation between train station. Location is not perfect but just 2km to the old city.
Response from Property: Dear guests: Hello! Thank you for your recognition of all aspects of Shanshui Garden Hotel! But we know that there is still a certain gap between the full five-point standard in your mind, and we will continue to work hard! Wish you: Happy every day!
Guest User
Cozy 2-bed Room
Stayed in Feb 2025
Family
2 review
10/10
Outstanding
Posted on Mar 9, 2025
Very satisfied, good reviews must be good reviews, I come to this hotel every time I come to Pingyao, this time they also upgraded our room for free, it is very clean and warm, the children like it here every time they come, especially the lady with work number 24.81., who is not only beautiful and kind, but also very enthusiastic, I like her very much 😍, and the driver, Master Feng, who helps with the luggage and picks us up on time every time, no matter how late it is. The management of the hotel is very good and trustworthy. Looking forward to seeing you again.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your love for Shanshui Garden Hotel! Your satisfaction is our greatest motivation. We will continue to work hard to provide you with better services. We look forward to meeting you again and wish you a happy life and always smile!
Guest User
Cozy Queen Room
Stayed in Feb 2025
Other
1 review
10/10
Outstanding
Posted on Mar 5, 2025
Entering the room, it is visibly clean and tidy. Free parking, easy access. Mineral water is available free of charge in the stairwell. The service is warm and thoughtful (especially the laundry service is awesome!). It was a very good stay experience. Next time I go to Pingyao, I will choose Shanshui Garden Hotel!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a pleasant journey.
Guest User
Superior 2-bed Room
Stayed in Sep 2024
Traveling with friends
129 review
9.0/10
Great
Posted on Nov 18, 2024
The service is very good. The staff who clean the rooms are professional and enthusiastic.
The front desk staff are attentive and considerate. One of the guys is very nice and introduced us to a restaurant that locals often eat at, called Xue Erfei Noodle House. It is cheap and good, much better than the two popular restaurants in the ancient city.
The driver who picked us up at the station was very honest and nice. He picked us up on time and made us feel at ease.
The hotel room is quite good, but the sound insulation is not good, and the coughing next door can be heard clearly.
Original TextTranslated by Google
Response from Property: Dear guests, hello! First of all, we would like to express our sincere gratitude to you for choosing our hotel as your resting place and taking the time to provide us with valuable suggestions. We deeply regret and sincerely apologize for the noise disturbance you experienced during your stay. We look forward to welcoming you back and giving us a chance to improve. I wish you a happy life and happiness every day!
Guest User
Cozy Queen Room
Stayed in Feb 2025
Business traveler
1 review
10/10
Outstanding
Posted on Mar 6, 2025
The service attitude is very good and I am very satisfied. It really shocked me when I came here for the first time. The breakfast is good and the room is very big. The employee number is 24.81. There is also a handsome guy at the front desk with a very good attitude. He tries his best to satisfy any questions. Very good!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise for our hotel. We are honored to serve you. We hope that our sincere service can bring you a more comfortable experience. The entire hotel staff sincerely looks forward to seeing you again
Aizhujiudiandetiexian
Warm Family Room
Stayed in Jul 2024
Traveling with friends
22 review
8.0/10
Very Good
Posted on Aug 19, 2024
From decoration to facilities, the hotel feels very attentive. It has the feel of All Seasons or Atour. It is quite clean and the front desk service attitude is also good. However, there are a few areas that need to be improved. 1. Parking management, parking pick-up and drop-off are the facade of the hotel, so be careful. 2. It would be nice if the front desk could put more effort into welcoming tea. This hotel is very close to the ancient city. There is no need to stay in the ancient city. It is so convenient to take a taxi back and forth.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您的評價和建議,我們會盡快加以調整;我們距離古城1.7公里,進出古城很便利,住宿環境更好些,古城內也有與我們一家的西河書院高端民宿,與酒店無縫對接,歡迎您下次來體驗。
Guest User
Superior Queen Room
Stayed in Jul 2024
Family
7 review
10/10
Outstanding
Posted on Aug 18, 2024
The hotel is ok. The breakfast service staff were not very friendly. The hotel has a car to take you to the ancient city, which is very user-friendly. The lady at the front desk is quite patient. Answer various questions
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your recognition of us. I will notify the relevant departments to strengthen training. Every customer's needs are the direction for which we sincerely strive. We will definitely work harder to create a five-star standard and look forward to our next trip where we can create more perfect services for you.
Mary_chj
Deluxe 2-bed Room+Zero Pressure Bed Products + Intelligent Customer Control + Wireless Projection Screen
Stayed in Apr 2024
Couple
68 review
10/10
Outstanding
Posted on May 13, 2024
The hotel is located outside the ancient city of Pingyao. The rooms are bright and spacious, and the bedding and towels are very clean. The hotel has enough parking for guests staying in the hotel, and the breakfast is rich and delicious. Recommended for friends who drive to the ancient city of Pingyao~~
Original TextTranslated by Google
Response from Property: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Xiaoshui will be the warmest and most unique one in your memory. Thank you very much for your support and recognition of the hotel! We are really touched to see your satisfaction and affirmation, and we will continue to work hard to be ready for you to come back at any time.
Guest User
Superior Queen Room
Stayed in Apr 2024
Couple
51 review
10/10
Outstanding
Posted on May 2, 2024
The hotel is located outside the ancient city of Pingyao. Parking is very convenient and it is also fast to get on the highway. The most important thing is that the room is much more comfortable than staying in an inn. The bath water is comfortable and the mattress is soft and hard. The breakfast is very rich. Before checking out, they also gave Shanxi vinegar as a gift. This hotel is highly recommended.
Original TextTranslated by Google
Response from Property: Dear guests, hello, first of all, thank you for choosing Pingyao Landscape Garden Hotel. Your satisfaction is the best affirmation and encouragement for us. We will continue to work hard to provide you and all our guests with more meticulous and considerate services. Sincerely look forward to meeting you again, and wish you good health and a happy mood!