Crystal Coast Oceanfront Hotel

Service was terrible.  Check in was at 4:00 pm and we were still waiting to get into our room at 4:30 with multiple other people.  They finally put us in a different room and the must have forgotten to change the other person’s room because someone else tried to get in our room with a card key!  Thank god I had flipped the inside lock.  This apparently happened to another person as well. Checking reviews later we learned this a chronic problem with this hotel.   While sitting in the lobby waiting we witnessed multiple customers complaining to the front desk about various issues.  Also there was a hidden charge of $20 per day to park.  This needs to be fixed on your website as it says parking is free. We will never return to this hotel.

Horrible experience. Loud restaurant construction drilling going upon arrival May 23rd, and all day May 24. Restaurant still not open Memorial weekend. The Tiki Bar outside poorly to barely stocked at all.

Good place

I can't wait to go back again.This place is wonderful.Clean and all the rooms are oceanfront.Even the front of the hotel you can see your car by stepping out your room door.I stay in a room with a king bed.I was by myself.I have towels for 3 days in the room.The young men at the service desk if I'm not mistaken his name was Colin.He was very nice and Professional.It took me 5 minutes to book.They got a Tiki bar and a full menu restaurant and drinks.The pool is nice and a hot top.Free beach towels,chair and umbrellas.This is a private beach.I enjoy the environment and no crowd beach.Check out was easy and fast.This will be my favorite spot for now on.

We were there a week. We had no maid service. We had to go to the front desk every night for towels. The room was covered in black mold. It was the last room they had. We were worried about our health yet we didn't want to lose our money. The beach front location is good though .

WARNING!!! DO NOT STAY HERE!!! From the moment we checked in we have had issues! Starting with them charging me twice for my deposit, then we get to our room and the room was dirty (I had to clean the sink and the toilet). Then the phone in our room did not even work to call the front desk. They did not leave enough towels in the room, then when we went down to the desk several times to ask for them, they never had any (surprise, surprise). Then my significant other went to use the bathroom in the lobby and the manager (yes the manager y’all) yelled at him becoming very arrogant for sitting his cup down in the lobby while he went to the bathroom. Oh but that’s not the kicker, to top it all off we requested housekeeping to come in our room as we did everyday and while we stepped out so she could clean I received a notification from my bank that they were charging me an additional $1000. We then go to the front desk and the lady informs me that the housekeeper reported that one of the mattresses in our room was soaking wet all the way through so they had to charge us for a new mattress. Mind you there was never anything wet on this bed during our stay to soak it all the way through. Then the manager comes out yet again becoming very arrogant, rude and disrespectful and when we were trying to have a conversation to investigate how this came about he threatened to call law enforcement, yes ya’ll he literally threatened to call the police when we questioned him about this! We stay in a lot of hotels as we travel often and if I had known the Doubletree was right down the road I would’ve definitely chose to stay there! Lesson learned for us and I feel that you all should be warned about this horrible place to avoid you having the same or worse experience! Picture added to show the not soaked through mattress which oh by the way the housekeeper made back up with fresh linens but it’s so wet they had to charge me $1000 to replace. SAVE YOURSELF THE HORROR VACATION!!! DO NOT STAY HERE!!!