Premier Inn Pickering

The staff are friendly and welcoming. Unfortunately the room assigned to us was for disabled guest i guess , room spacious , clean but the room smelled of urine. I cannot pinpoint where the smell was coming from but i think its either the bed or the duvet. We did not bother to ask the staff for us to relocate rooms or change beddings because we arrived very late at 3am. We eere tired and sleepy so just slept on it and the following day we were rushing to get ready to attend a wedding. When we arrived at night for our second night stay, we were dis appointed that our room wasn't cleaned. We did not have clean cups and coffee to make. This was a bad experience for us staying in a premiere inn hotel.

Super clean hotel and excellent food, staff really friendly and helpful with our problem with duplicated payments will definitely book again

Great location on the edge of Pickering but an easy walk into town. Good jumping off point for going to Scarborough, Whitby and other nearby towns. Food was excellent as always.

I finished work and I traveled 3 hours to the Pickering Premier Inn arriving around 7pm , I self checked in my wife & I and immediately went to the restaurant where I was informed by who I presume was a staff member (not in uniform) that they only had one chef and because I had not pre-booked we would have to go somewhere else to eat!!!! Just RUBBISH. I thought this was a hotel and we as traveling customers expect more!

After traveling 180 miles to premier hotel pickering and to find they did not have our room with a walk in shower which they had promised us all along. I AM 81 YEARS OLD AND MY WIFE 76 YEARS OLD and we cannot step into a bath. Only two weeks before we went they said we were alerted a walk in shower. So our seven day holiday was ruined and we had to drive another 180 miles home again. Used £50 of petrol and a ruined holiday. We has no luck getting our petrol money back from customer service and sent all paper work to head office waiting is Witbread and they did not have the decency to reply to them. So I recommend any body going to a premier inn hotel to read the Reviews first and if you have any special needs to ring up the hotel a day before. Can you imagine what we felt like at our age to drive 360 miles in one day and a ruined holiday. Harry & Valerie Baines.

Upon pulling into the carpark of the Pickering Premier Inn, the place appears totally unkempt and overgrown. However, once you get inside, it's quite tidy. Unfortunately, it was a bit like the Mary Celeste. There was no sign of any staff members whatsoever, just a couple of 'self check-in' kiosks. After a long drive, and with two tired kids in tow, I'd much rather have just been checked in with a member of staff. Once we got comfortable in our family room, which was clean enough and quite spacious, (but has no drawers, so you've no choice but to live out of your suitcase), we decided to head downstairs to the restaurant for a meal, especially looking forward to it, as there was a poster in the lobby area advertising that kids eat for free during half term. There were barely any tables occupied, yet we were denied entry, as we hadn't pre-booked and the restaurant was apparently fully booked. Since when do you have to pre-book meals at a hotel chain such as this?!? Instead, we were given a list of local takeaways and ended up all having to sit on our beds, eating fish and chips. When I went to collect the fish and chips, approximately an hour later, the restaurant was still empty. This really wasn't how we were expecting to start our stay in Pickering! The next morning I asked about getting a table for that evening. They asked if I'd pre-booked a meal deal. As the answer was no, we couldn't have a table, though they offered to book us in for the following day, should I wish. Whilst walking through the lobby area, I heard other people on the phone, ordering takeaway, so it's clearly a major issue at this hotel. For anybody who does stay here, which I won't be doing again, take a five minute drive out to Spencers Bar and Grill. They're friendly, welcoming and offer great meals at a decent price. I don't know if it's the same at all Premier Inns now, but at this one it feels that they're trying to operate a major hotel using staffing numbers from a small B&B. This comment isn't meant to come across negatively towards the staff that I dealt with, as they generally appeared to be overworked.