Hotels in Surin Beach, Phuket

This resort has a beautiful pool area, and the front desk staff are friendly and helpful. It has decent facilities but they are in need of maintenance and repair. We were there during the wet season and the ceiling in the restaurant leaked in several places, soaking the chairs. They placed towels on the floor at the entrance to wipe off your feet every morning but didn’t change them all day, so they were usually waterlogged and filthy. There is a movie theatre for the kids, which is lovely, but the screen is a white tarpaulin which is too reflective, making it hard to watch. Breakfast is okay, but the bread is often stale, the fruit was not very fresh, and the coffee in the urn was just instant coffee. You can order proper coffee (cappuccino, espresso, etc) from the ice cream shop next to the restaurant area, and we discovered upon checkout that they didn’t charge us for this, but included it in the breakfast, which was great! But because they don’t advertise this, and because the ice cream shop appears closed until 10:00, most guests suffer through with instant coffee, not knowing there are other options. There are several bar areas where you should be able to order snacks and drinks and exchange towels, but they were never staffed, and it was hard to find anyone to help. There was an incident one night with an electrical fire at 3 AM and the staff who cleaned up the mess in front of our rooms did so with loud shouting conversations for over an hour, while pushing water loudly across the floor with shovels. The next morning, instead of offering an apology, the manager greeted us by asking when we were leaving, which seemed an odd and unprofessional way to initiate a conversation about guest satisfaction. The rooms smelled musty and dank, and housekeeping didn’t regularly clean the rooms and change towels, unless we specifically asked them to. They usually came to check the rooms in the evening when we were already getting into bed. The beach is beautiful but it is across the road and reaching it requires walking through an unattractive garbage-strewn field. There are lifeguards and they did a good job marking safe areas to swim, but the beach is not ideal for young children as there is a strong undertow. The kids loved the slides and the pool and overall we had a good stay, but unless this hotel receives some upgrading and better maintenance, we would not stay here again.

Nice hotel with friendly service. The pool was quite large with great views over Surin and Bang Tao beaches! The bar by the pool was closed in the evening, which was a shame, but it was off season. Coffee in the restaurant was good!

Positives: The location is very convenient, it is kind of in a back alley, but just a 10 minute walk to the beach, and has several restaurants around right outside. It is quiet and good area. Check-in and check-out was super fast and easy, and i didnt need to pay deposit. Also the service was friendly and convenient. Negatives: The room itself is not in a great condition. Everything seems very old and worn-down. Almost every surface and furniture was stained and looked really bad. The walls, sofa, floor, and table, all were very dirty and in bad condition. Also the shower drain is kind of clogged. The room itself smelled good, and could really be nice with just some regular maintenance. It really needs a lot of repairs. There are simple things that can be done to make it muuuuch better. In general, the stay was comfortable, but for this price, there are better options.

Wonderful hotel! The location is very convenient, we found it quickly. Everything went quickly and smoothly at check-in. The staff is very responsive. The room was clean, cleaning and towel change every day. Breakfast is tasty and varied. The hotel corresponds to the description and photos.

This is the second time I have stayed in this hotel. The check-in experience in July 2023 is much better than this one. The housekeeper had a good attitude that time, and the breakfast was pleasant. The last time the front desk took the initiative to tell me that I could use the hotel app to communicate with the hotel, but this time the front desk did not mention the app to me. The second very unpleasant thing happened at breakfast time. I ordered an omelet and Eggs Florentine, which was made by the lady in the kitchen. There were three chefs in the kitchen, one of whom was a middle-aged woman. But what was brought to my table was not what I wanted at all. There are no onions, tomatoes, cheese, nothing in the Omelet! And the fried eggs are very hard, it's not Omelet at all! Eggs Florentine actually pushed the egg directly on a big square toast! It's too rough! The experience of this breakfast was very unpleasant! There is a feeling of being ignored and deceived!

One of the few hotels with direct Surin Beach Access. The hotel kept the walk way tongue beach basic to interfere less withdraw nature. Not recommended for disable or guests with walking problems. For all others. GREAT, we rebooked. Nice room with ocean view and balcony. Even the buffet is a little basic, but good stuff and fresh. Incredible friendly and supportive staff. 3 pools. Especially the 5th floor roof top pool is cool to sip a cocktail and watch the ocean. We loved it. Surin Beach and Seaside is much better , cleaner than other beaches . The ocean isn‘t flat as Most other areas. Decent waves and fishes around your hips. Just great and price wise very good!!!

Just amazing…Highly recommend…Everything was perfect…

We arrived at the hotel 1.5 hours early and were checked in immediately, without extra charge. The room overlooks the pool, it has salt water. It's a 7-10 minute walk to Surin Beach. There's a cafe and a toops store nearby. The place is perfect for lying on the beach all day. There's nowhere to walk in the evening. We stayed there for 3 days, it was enough for us to chill out. The hotel and rooms are certainly not new, they need cosmetic repairs. Everything you need is in the room. Cleaning every day, towels are changed every day

The Surin Phuket had been on my bucket list for years. With its stunning location and glowing reviews, I arrived with high expectations — but sadly, what I experienced fell well short of what a true five-star hotel should offer. From the moment we arrived, there was no bellboy, no concierge, not even a welcome greeting until someone from the front desk eventually came outside. It was a flat, uninspired start to what I had hoped would be a special stay. That evening, I went to the beach bar and was met with an unwelcoming attitude from a male staff member (overweight, wore glasses) — no smile, no eye contact, not even a basic acknowledgment. It made me feel uncomfortable, and the lack of warmth stayed with me. Throughout the stay, I passed the checkpoint staff multiple times, and barely received a greeting. While some staff in other parts of the resort were kind and helpful, the service overall was inconsistent and, frankly, disappointing. The cottage was okay in terms of design, but clearly dated. The bed was one of the worst I’ve ever slept on — extremely soft, sunken, and unsupportive. It was not what you’d expect from a 5-star resort. I left a note requesting a mattress topper, but no one followed up, and housekeeping didn’t even acknowledge the request. One day, after ordering room service, housekeeping placed the dirty dishes on the balcony during cleaning but didn’t take them away. I called the front desk, who said someone would collect them, but by 5 PM, they were still there. I had to call again. Worse, the placement was unsafe — strong wind and rain could have caused them to fall off and injure someone. Safety was another concern. The walkways between cottages are high up, but the railings are dangerously low — far below standard height. It felt unsafe just walking around the property. Breakfast was just okay. The selection was limited and far less than expected. One morning, when only two tables were occupied, four staff members were present — but not a single one greeted us, even though they weren’t busy. It created a cold, impersonal atmosphere. Having stayed at places like The Park Hyatt Bangkok and Sri Panwa, where hospitality, service, and attention to detail are outstanding, The Surin simply doesn’t compare. Those properties make you feel truly welcome — here, I often felt like an afterthought. Yes, the location is beautiful, the beach is pristine, and the resort is surrounded by lush greenery. But service — the heart of any luxury experience — was missing. Sadly, there was nothing here that made us feel we'd want to return.

A beautiful hotel, thank you for the hospitality ☺️ We rested with the family, with a child 1.5 years old. Meet very welcoming, helped to bring bags, the settlement was on the third floor. Perhaps for someone the problem is the lack of elevator, but it is not difficult for us (even with the child). The room is simple, there is a big refrigerator, TV, air conditioner, small sofa. All clean, comfortable. A separate thank you for cleaning, very clean cleaning, nice fragrance from towels and bedding. We also saw that we and the child were cleaning in comfortable hours for us (after the child's sleep). Always left a compliment from the hotel (biscuits, snacks, peanuts) and bottles of water. There were no species in our room, but it is a simple room with a sufficient value. The biggest plus is the location to the beautiful beach of Suren. Thank you for your holiday 😊 Hotel staff are a separate thank you for their smile, joyful and responsiveness 🙏 p.s. in the hotel cafe is beautiful and delicious, but the portions are small, compared to other cafes next to