Hotels in Surin Beach, Phuket

This resort has a beautiful pool area, and the front desk staff are friendly and helpful. It has decent facilities but they are in need of maintenance and repair. We were there during the wet season and the ceiling in the restaurant leaked in several places, soaking the chairs. They placed towels on the floor at the entrance to wipe off your feet every morning but didn’t change them all day, so they were usually waterlogged and filthy. There is a movie theatre for the kids, which is lovely, but the screen is a white tarpaulin which is too reflective, making it hard to watch. Breakfast is okay, but the bread is often stale, the fruit was not very fresh, and the coffee in the urn was just instant coffee. You can order proper coffee (cappuccino, espresso, etc) from the ice cream shop next to the restaurant area, and we discovered upon checkout that they didn’t charge us for this, but included it in the breakfast, which was great! But because they don’t advertise this, and because the ice cream shop appears closed until 10:00, most guests suffer through with instant coffee, not knowing there are other options. There are several bar areas where you should be able to order snacks and drinks and exchange towels, but they were never staffed, and it was hard to find anyone to help. There was an incident one night with an electrical fire at 3 AM and the staff who cleaned up the mess in front of our rooms did so with loud shouting conversations for over an hour, while pushing water loudly across the floor with shovels. The next morning, instead of offering an apology, the manager greeted us by asking when we were leaving, which seemed an odd and unprofessional way to initiate a conversation about guest satisfaction. The rooms smelled musty and dank, and housekeeping didn’t regularly clean the rooms and change towels, unless we specifically asked them to. They usually came to check the rooms in the evening when we were already getting into bed. The beach is beautiful but it is across the road and reaching it requires walking through an unattractive garbage-strewn field. There are lifeguards and they did a good job marking safe areas to swim, but the beach is not ideal for young children as there is a strong undertow. The kids loved the slides and the pool and overall we had a good stay, but unless this hotel receives some upgrading and better maintenance, we would not stay here again.

Nice hotel with friendly service. The pool was quite large with great views over Surin and Bang Tao beaches! The bar by the pool was closed in the evening, which was a shame, but it was off season. Coffee in the restaurant was good!

I love this place, I come here and stay long term everything I come back to phuket. Staff and very helpful and location is spot on near the beach and all restaurants. Recommended to all couples travelling for long term or short term.

I recently stayed at Outrigger Surin Beach Resort in Phuket and had a truly memorable experience. Just a 2-minute walk from the stunning Surin Beach, the location couldn't be more perfect—peaceful yet well-connected. The beach itself is serene, less crowded than others in Phuket, ideal for a relaxing getaway. The resort offers a cozy, boutique atmosphere with tasteful tropical décor and friendly, attentive staff. My room was clean, modern, and comfortable, with a balcony that added a touch of luxury. The pool area was a quiet oasis, perfect for unwinding after a beach stroll. What makes this resort especially convenient is its proximity to local shops and restaurants—all within walking distance. You can grab a bite or do a bit of shopping without needing a taxi. Despite being so close to everything, the resort maintains a calm, intimate vibe. Overall, Outrigger Surin Beach Resort is a hidden gem for travelers seeking tranquility without sacrificing convenience. I highly recommend it for couples, solo travelers, or anyone wanting to experience the more relaxed side of Phuket.

The room was quite spacious, and ground-floor rooms offer direct pool access. The service was friendly and attentive throughout. The absolute highlight was the hotel restaurant, where we enjoyed dinner right on the beach while watching the sunset – a truly wonderful experience! My only minor complaint would be the inconsistent shower water temperature; for some reason, it would get progressively colder as I showered.

I came to Phuket this time for 5 nights and I would like to stay in different areas. So, i chosen here with Campaign of Trip.com, it's a very good rate. It's a beautiful hotel with great atmosphere, if you want have a truly relax in a quiet environment, i recommend here. The hotel provides a Shuttle to Surin Beach and Bangtao Beach. The breakfast is a variety of fresh and clean options with good taste. The service staff are friendly and helpful. I will stay here again next time.

The Surin Phuket had been on my bucket list for years. With its stunning location and glowing reviews, I arrived with high expectations — but sadly, what I experienced fell well short of what a true five-star hotel should offer. From the moment we arrived, there was no bellboy, no concierge, not even a welcome greeting until someone from the front desk eventually came outside. It was a flat, uninspired start to what I had hoped would be a special stay. That evening, I went to the beach bar and was met with an unwelcoming attitude from a male staff member (overweight, wore glasses) — no smile, no eye contact, not even a basic acknowledgment. It made me feel uncomfortable, and the lack of warmth stayed with me. Throughout the stay, I passed the checkpoint staff multiple times, and barely received a greeting. While some staff in other parts of the resort were kind and helpful, the service overall was inconsistent and, frankly, disappointing. The cottage was okay in terms of design, but clearly dated. The bed was one of the worst I’ve ever slept on — extremely soft, sunken, and unsupportive. It was not what you’d expect from a 5-star resort. I left a note requesting a mattress topper, but no one followed up, and housekeeping didn’t even acknowledge the request. One day, after ordering room service, housekeeping placed the dirty dishes on the balcony during cleaning but didn’t take them away. I called the front desk, who said someone would collect them, but by 5 PM, they were still there. I had to call again. Worse, the placement was unsafe — strong wind and rain could have caused them to fall off and injure someone. Safety was another concern. The walkways between cottages are high up, but the railings are dangerously low — far below standard height. It felt unsafe just walking around the property. Breakfast was just okay. The selection was limited and far less than expected. One morning, when only two tables were occupied, four staff members were present — but not a single one greeted us, even though they weren’t busy. It created a cold, impersonal atmosphere. Having stayed at places like The Park Hyatt Bangkok and Sri Panwa, where hospitality, service, and attention to detail are outstanding, The Surin simply doesn’t compare. Those properties make you feel truly welcome — here, I often felt like an afterthought. Yes, the location is beautiful, the beach is pristine, and the resort is surrounded by lush greenery. But service — the heart of any luxury experience — was missing. Sadly, there was nothing here that made us feel we'd want to return.

One of the few hotels with direct Surin Beach Access. The hotel kept the walk way tongue beach basic to interfere less withdraw nature. Not recommended for disable or guests with walking problems. For all others. GREAT, we rebooked. Nice room with ocean view and balcony. Even the buffet is a little basic, but good stuff and fresh. Incredible friendly and supportive staff. 3 pools. Especially the 5th floor roof top pool is cool to sip a cocktail and watch the ocean. We loved it. Surin Beach and Seaside is much better , cleaner than other beaches . The ocean isn‘t flat as Most other areas. Decent waves and fishes around your hips. Just great and price wise very good!!!

The hotel is a bit tired. The rooms are large. Some rooms have a bathtub. You can stay with children. Yes.. don't expect it to be ideal... maybe, like we have with hot water, there will be problems... cockroaches... But overall, I think it should be considered for a vacation. The best beach in Phuket is 10 minutes away....