Impiana Beach Resort Patong, Phuket

Impiana Beach Resort Patong, Phuket Reviews

Impiana Beach Resort Patong, Phuket

41 Thawewong Rd, Pa Tong, Kathu District, Kathu, Phuket Province, 83150, ThailandView Hotel Details
Impiana Beach Resort Patong, Phuket
Impiana Beach Resort Patong, PhuketImpiana Beach Resort Patong, PhuketImpiana Beach Resort Patong, Phuket
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Impiana Beach Resort Patong, Phuket Guest Reviews

3.5/5
63 review
Verified reviews
Location4.1
Amenities3.2
Service3.5
Cleanliness3.2
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All reviews(63)
Positive reviews(43)
Reviews with photos/video(26)
Great location(22)
Amenities were average(17)
Awesome stay(15)
Loved the beach(9)
Friendly owner(5)
Negative reviews(20)
Sachin
Deluxe Garden Room
Stayed in Sep 2024
Solo travelers
1 review
3.5/5
Posted on Oct 3, 2024
The place is good. But, the cleaning staff needs some training. They kept speaking loudly among themselves ignoring the sign on the door which says do not disturb. The staff at reception was very friendly and welcoming.
Purple2610
Superior Garden Room
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 20, 2024
I recently stayed at Impiana Resort Phuket and had a fantastic experience. The resort is ideally located right on Patong Beach, offering a perfect balance between tranquility and access to the lively local scene. The beach-facing rooms were spacious and comfortable, with stunning ocean views that made for a great way to start and end each day.
Tommytangwt
Deluxe Room with Sea View
Stayed in Jun 2024
Travel with friends
37 review
2.0/5
Posted on Jun 23, 2024
This trip was extremely disappointing. The facilities were outdated and in disrepair. The showerhead was not only rusted but also leaking. At night, there were mosquitoes in the room, and the staff used insecticide spray to address the issue. This level of service was only obtained with the assistance of Ctrip staff, as numerous calls to the front desk and customer service went unanswered. Additionally, everyday after cleaning, the staff failed to lock the door properly, leaving it unsecured and unsafe. The hotel’s primary guests currently seem to be from India. Each morning, these guests moved around the restaurant incessantly and even entered the kitchen, directing the chefs, which was highly unsanitary. The hotel staff did nothing to prevent this. 这次旅行非常失望，设施陈旧，年久失修，淋浴喷头不仅生锈，还漏水，晚上房间里有蚊子，工作人员用杀虫剂喷雾来解决这个问题。这种服务水平是在携程工作人员的帮助下才获得的，因为打了无数次电话给前台和客服，都没有人接听。另外，每天清洁后，工作人员没有锁好门，导致门不安全。酒店目前的主要客人似乎来自印度。每天早上，这些客人都在餐厅里不停地走动，甚至进入厨房指挥厨师，非常不卫生。酒店工作人员没有采取任何措施来阻止这种情况。
Response from Property: Dear Tommytangwt, Greetings from Impiana Resort Phuket! Thank you for choosing to stay with us and taking the time to leave feedback about your recent stay. We take the comfort and satisfaction of our guests very seriously and we are deeply sorry that your stay did not meet your expectations. This was not the experience we hoped you would have with us. We have noted all your comments and will use this feedback to improve the guest experience. However, we would like to clarify a few of the issues you mentioned. Our housekeeping staff will ensure that the door is locked when leaving the room as we are also committed to the safety and security of all our guests. Guests are not allowed in the main kitchen. The only area that guests are allowed in is the egg station where guests can give instructions to the chef on how they would like their eggs prepared. That is also a show kitchen. Thank you again for your comments and we hope to have the opportunity to welcome you again to provide a better experience. Sincerely, General Manager Impiana Resort Phuket
Jarkko
Superior Garden Room
Stayed in Jul 2024
Solo travelers
11 review
4.7/5
Amazing
Posted on Jul 8, 2024
My stay was good. Good location. Excellent service. Only breakfast was not perfect but still good
Response from Property: Dear Jarkko,Greetings from Impiana Resort Patong!Thank you for your wonderful review and high rating! We are delighted to hear that you had a good stay and appreciated our excellent surroundings, location, and service.Your feedback regarding breakfast is noted, and we will strive to improve its quality to ensure a perfect experience for all our guests. We appreciate your honest input as it helps us enhance our offerings.Thank you once again for your kind words. We look forward to welcoming you back for another enjoyable stay!Kind Regards,General ManagerImpiana Resort Patong
Evelynwee
Superior Room with Sea View
Stayed in Oct 2023
Travel with friends
2 review
4.5/5
Great
Posted on Nov 3, 2023
The location is good. The few hotels with beachfront access(without crossing roads), located in the Patong area(dont need to get a car out) and have really nice view(if you book the correct rooms) and bathtub. Considered one of the older hotel in this area hence the room size is bigger. The service is great as well, quite prompt and aren’t pushy about checkouts too. Love the vibes and location will definitely come back again
Guest User
Deluxe Room with Sea View
Stayed in Sep 2023
Family
3 review
1.7/5
Posted on Sep 14, 2023
Dirty, old. Only good thing is the location.
Justin Shein
Deluxe Room with Sea View
Stayed in Aug 2024
Travel with friends
7 review
2.0/5
Posted on Aug 7, 2024
is so badd i don’t recommend
Response from Property: Dear Justin,Greetings from Impiana Resort Patong!Thank you for sharing your feedback about your recent visit to our property. We feel sad that your stay did not meet your expectations. This is not what we hoped you would have with us and are sorry that it is not our usual standards. We would highly appreciate it if you could provide us with more details about your stay so we would know what we could have done better. We are continuously improving our services and hope that you can give us an opportunity to make it up to you and provide you with a much better experience.Kind Regards, General Manager Impiana Resort Patong
OoiMichelle
Superior Garden Room
Stayed in Apr 2024
Travel with friends
14 review
5.0/5
Outstanding
Posted on Apr 30, 2024
good but forget my order from the airport
Response from Property: Dear OoiMichelle,Greetings from Impiana Resort Patong Phuket!A heartfelt thank you for the perfect rating and lovely feedback. Our guest satisfaction is our top priority and we are glad that you were fully satisfied with your stay and found everything that we offer is good.It has been a pleasure hosting you and we warmly invite you to come back for another wonderful stay with us.Kind Regards,Management Team
MissTang
Deluxe Garden Room
Stayed in Jan 2023
Solo travelers
13 review
3.0/5
Posted on Feb 3, 2023
Good points: Good location. Convenient for the shops/bar street. Staff is friendly. Seating at the pool directly connected to the Patong beach. The beach area connected to the hotel is quieter then other parts of the beach. Room is big. Breakfast seating is nice overlooking the beach. Bad points: little noisy at night time but to be expected as quite close to the bar street but not terrible that I can't sleep. The room is old. The room doesn't feel clean and its a little dusty. Bathroom area seems like they didn't clean it. The bed sheets seem super old and have a rip in it. Maybe they need to upgrade on this part.
ANDERS STAALHANDSKE
Superior Room with Sea View
Stayed in Aug 2023
Travel with friends
19 review
5.0/5
Outstanding
Posted on Nov 23, 2023
Best of the best in Phuket. Cant get better.
MANSOUR
Superior Garden Room
Stayed in Nov 2022
Couples
38 review
4.2/5
Very Good
Posted on Nov 20, 2022
A very good location near batong beach and all the bars/ restaurants/ cafes area , the hotel itself is simple , cabin like rooms , can be for couples or normal group of friends
Ron8
Superior Garden Room
Stayed in Sep 2023
Solo travelers
58 review
4.5/5
Great
Posted on Oct 2, 2023
Very nice hotel on the beach
Guest User
Superior Room with Sea View
Stayed in May 2022
Couples
1 review
2.5/5
Posted on Jul 13, 2022
just a very average hotel. good location but thats about it. far better options in Phuket Breakfast "buffet" was also very ordinary
Guest User
Superior Garden Room
Stayed in Jul 2022
Travel with friends
1 review
4.7/5
Amazing
Posted on Sep 26, 2022
Staffs are super friendly! The the place is gorgeous! Will come stay again!
S4ndr4
Superior Garden Room
Stayed in Nov 2024
Couples
4 review
5.0/5
Outstanding
Posted on Nov 19, 2024
Perfect. The staff was very friendly and the room was spotless. They also constantly refilled your water bottles, a nice touch to keep in mind 💚
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