Novotel Phuket Resort Reviews

Best service among all !!! We spent 3 nights in a family room 406 which has a king bed and bunk bed on June last week and my twins already request me to book our next trip back to Novotel Phuket Resort, see kids don't lie! From the moment we arrived lobby porter crews Baw and Choo welcome us with a big warm smile and help us with our luggage, check in was smooth by front desk pretty young lady named Keng, too bad she didn't smile. The hotel is on the hilltop with stunning ocean view and the 3 tiers pools kids just love it. Breakfast spread is ok, Glory was very nice and helpful taking care of my twins, My twins love the pool, there's basketball and volleyball but volleyball should have replace a new one as it's broken. Love the Herring bar 3pm-5pm happy hour, bartender Bell made me delicious cocktail especially Margarita,, hopefully happy hour can extend to at least 6pm, btw, pool close quite early at 7pm I think 8pm is just nice. Hotel provides shuttle hourly to Jungceylon but each time only can carry 10 passengers however lunch and dinner hours no shuttle available. I think shuttle should run every 30 mins since it only carry 10 pax per trip. Lastly I would like to thank you housekeeper Lah whom taking care of our room clean each day so we can comfortably enjoy our cooling room after a long day outting. In short we had a great experience and we'll see u on coming October as my twins requested

Excellent location but extremely old property, poorly managed rooms and food is tasteless and won’t recommend to stay.

Location is good for families with children as it is away from the bustling of the pubs/ clubs. Patong beach is down the slope and there're convenience stores& eateries within walking distance. Bangla walking street is about 5-10 mins car ride or 1.7km walk on the street beside Patong beach. Food is ok in the hotel and there are some popular restaurants located ( Baan Rim Pa$$$ & Kaab Gluay) nearby as well.

I highly recommend this hotel. Location is great and there have a lot of restaurants near hotel. Hotel is near the beach. And responsibility is so great. My son broken the cup in hotel room. But we don’t need to pay for that. They didn’t make a change for this. Really appreciate for that. Thanks again and this is a great hotel. But one thing is not good, that is we can hear doors closing sound from next room.Soundproof system is not good. Only that one but other is really nice. Great 👍

Great service in a wonderful relaxing setting

Very nice stay. Excellent sea view from the room. Breakfasts very good spread. Staff very helpful and polite. Will recommend to friends

Went there on a mother-daughter trip to celebrate my daughter's 21st birthday and her graduation. Overall had a fantastic time there. Loved our room that overlooked the ocean and daily sunset. All the staff we met (from check-in, buggy/transfers, breakfast, checkout) were extremely polite, always helpful and responsive. Was truly very appreciative of the thoughtful gestures that made our stay that much more special (e.g. room towel arrangement for birthday, birthday cake). Breakfast spread was fabulous and the shuttle to Jungceylon runs every hour. Do note that this property isn't for the non-fit nor faint-hearted as the slopes to the rooms are fairly steep and unsheltered, also the walk up (if you don't want to wait for the in-house shuttle) from road to lobby. We carted back bottled water from the 7-11 all the way back to our rooms and it was as good as my gym weighted elevated farmer's walk :-) Overall, had the most enjoyable time, Thank you Novotel!

Although the hotel is old and customers service is good and it’s clean.

Chill place with a nice view of Patong beach

We really enjoyed our stay at this hotel. Amenities are pretty old but the service is superb. My child particularly loved the swimming pools. They even have kids’ games on weekdays where the kids can get free ice cream vouchers, my daughter enjoyed that as well. Location is a bit far from the hustle and bustle of Patong so walking with a kid may not be so convenient. We ended up renting a motorbike to move around. They have a shuttle to Jungceylon Mall as well. The beach view from my room is amazing and I might come here again on my next trip.

View are really good but the breakfast was a limited option The hotel in a mountain

I found the communication with staff very difficult especially in the lobby bar. I ordered food and was spoken to very abruptly. It was as though the staff actually didn’t want customers coming in. It was really strange

Should have been a great stay, good location, nice pools, good service, even though my neighbors were very noisy.  But I broke one toe on the bed foot in the first morning.  These bed feet are actually very dangerous, exceeding the bed perimeter and with a cutting edge.  I would suggest to change them.  So my stay was ruined. And of course considering the price I paid during Chinese new year I am unhappy…

It is a beautiful property and the spa is absolutely amazing! The manager Kath is very helpful