Novotel Phuket Resort Reviews

We really enjoyed our stay at this hotel. Amenities are pretty old but the service is superb. My child particularly loved the swimming pools. They even have kids’ games on weekdays where the kids can get free ice cream vouchers, my daughter enjoyed that as well. Location is a bit far from the hustle and bustle of Patong so walking with a kid may not be so convenient. We ended up renting a motorbike to move around. They have a shuttle to Jungceylon Mall as well. The beach view from my room is amazing and I might come here again on my next trip.

It is a beautiful property and the spa is absolutely amazing! The manager Kath is very helpful

abosutely amazing , hospitality is their expertiser. the only thing is ther buffer the need to update the menu 🇸🇦🇿🇦🇨🇳

Hotel and service were good. But there is wrong information that; the hotel doesn’t have their own beach. Also breakfast was not that rich.

Arrived in the hotel room at 8 in the evening to have welcomed by a few mosquitoes in the room, also, the bathroom door lock was damaged and not working. However both the issue were fixed the next day. Great sea view from the room and the breakfast had a good spread. Everything else was good.

Nice hotel n nice breakfast . Is walkable distance to the beach . Service wise need more improvement

Had a great time at this hotel. Got the sea view with balcony room. Breathtaking view.

Nice view, good atmosphere, clean room, good service.

It was a nice experience with beautiful sea view rooms with balcony. The hotel staff and their hospitality were good. The hotel is conveniently located near Patong Beach and offers a free shuttle to Jungceylon Mall.

Hotel view, terrace and pool are very good, bed is comfortable but reception is slow and not so nice.

Nice hotel with nice view quite area you can enjoy with your family. Always perfect breakfast with multi choice. The room very clean 

Would not recommend this hotel, this hotel is not child friendly at all the room they gave us was so far with so many steps and they didn’t have a lift so we had to leave our pushchair in the reception. The service was poor they gave dirty towels and didn’t even clean the rooms properly. Need a shuttle bus every single time you want to go in and out of the hotel. I would personally never come and stay here again.

My family had a very happy stay in Novotel Phuket Resort. Their service surpasses my expectation. Due to some misunderstanding in booking, I only got a Deluxe room instead of a Deluxe room with Seaview that I intended to book. There was no seaview room available when I arrive at the hotel. The hotel upgraded me to a family room with private swimming pool for the first night and subsequently upgraded me to a Deluxe room with Seaview the next day when it was available free of charge. I booked the James Bond Island trip for my family via the hotel. However my younger boy was injured due to an accident the day before the trip. First, the hotel helped me to postpone the trip for 2 days and finally cancelled the trip with full refund when my younger boy was still unwell. Khun Tok, the L/T Manager even took care of my elder boy by playing table tennis with him while I was taking care of my sick younger boy. On the day when we checked out of the hotel, my elder boy vomited in the hotel due to stomach flu. The hotel provided email proof on request of Travel Insurance claim. My family feel the warmth and hospitality of the hotel staff. The environment of the hotel is also very good, with panoramic sea view. It will definitely be my first choice in my next visit.

Great place for family, Maintainance is required for the place. Service and staff are wonderful :)