Zephyr Grand Hotel Reviews

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. It's wonderful to know that you found our hotel staff helpful and that you enjoyed the convenience of our location. We're especially pleased to hear that our rooftop swimming pool was a highlight of your stay. We aspire to provide excellent service and facilities for our guests and we're grateful for your recognition of those efforts. We hope you'll stay with us again in the future, as we continue to improve and enhance our offerings for our valued guests. Thank you for choosing our hotel.Kind Regards,Guest service

Response from Property: Dear Valued Guest,We appreciate your feedback from your recent stay with us. It's vital for us to understand where we can improve and your comments help us do just that. We're sorry to hear about the issues you encountered with your rooms, especially regarding cleanliness and functionality. We want our guests to have a comfortable, carefree experience, and it seems we didn't meet that standard in your case. Following this, our housekeeping and maintenance teams have been notified to ensure these problems are addressed immediately.Additionally, you mentioned the quality of the extra bed provided was unsatisfactory. We take note of this concern and we will revisit our standards in providing extra amenities to ensure all our guests have a comfortable night’s sleep. We do value your patronage and would like to assure you that we take all the feedback seriously. We aim at making continuous improvements to offer a better experience in the future. We hope you would give us another opportunity to serve you better. Thank you once again for bringing these matters to our attention.Kind Regards,Guest service

Response from Property: Dear Valued Guest,Thank you for taking the time to share your recent experience at our hotel. We deeply value your constructive feedback and appreciate your candidness in pointing out areas where we could improve, such as the condition of our swimming pool and the ambient noise from the street.We aim to provide a comfortable and tranquil atmosphere and we regret to hear that your sleep was disrupted. We understand how important a good night's rest is, and we are actively exploring options to improve sound insulation to minimize any street noise. Regarding the swimming pool, your feedback is crucial for us. We are dedicated to ensuring all facilities on our property are up to the mark and will aim to enhance our maintenance schedule for the same.We thank you for your positive comments about our comfortable beds and we do hope that despite these issues, you were able to enjoy a restful sleep. We appreciate your patronage and hope that we'll have an opportunity in the future to exceed your expectations and improve your perception of our hotel.Kind Regards,Guest service

Response from Property: Dear David,Thank you for taking the time to review your stay. We sincerely apologize if your experience did not meet your expectations. We truly appreciate your feedback about the comfort of our beds, as well as the noise levels you experienced due to our central location. Our team is always looking for ways to improve and your feedback is invaluable in this process. We were disappointed to read your comments about the cleanliness standards, as we strive to maintain top levels of cleanliness in all areas of our property. Please be assured that your comments have been shared with our housekeeping staff for immediate correction.We are, however, pleased to hear that you enjoyed the shower facilities. We have invested in high-quality sanitary fittings to ensure our guests have a very comfortable experience.We understand that a comfortable stay is of utmost importance and we sincerely apologize that we were unable to meet your expectations in this instance. We are constantly working on upgrading our facilities and we hope you will give us an opportunity to serve you better in the future. We'd love to make your next stay a more pleasant and comfortable one.Kind Regards,Guest service

Response from Property: Dear Natalia,Thank you for sharing your experience of your stay at our hotel. We are delighted to know you enjoyed the convenience of our prime location, the tranquility of our courtyard view rooms, and the proximity to local amenities. Our passion is to provide our guests with wonderful surroundings and make it a memorable one.Your valuable feedback regarding the lack of space to dry clothes and the absence of a chair in the room has been noted. We are consistently looking to make enhancements and your comments will certainly assist us in this process. In the future, please feel free to make requests to our front desk staff.Once again, we appreciate your feedback as it helps us improve our services and facilities. We hope you will consider staying with us again so that we can provide you with a superior experience. We are confident that our commitment to improvement will make your next stay a memorable one.Kind Regards,Guest service

Response from Property: Dear Görkeme,Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that our prime location was perfect for your explorations and our rooftop pool greatly enhanced your stay. We are continuously aiming to improve the experience of our guests, so we appreciate your enthusiastic endorsement.However, we notice that we didn't hit the 5-star mark with you, and we'd like to learn more about how we can make your next stay even better. Despite this, it's fantastic to hear your overall stay was enjoyable.Should your travels bring you back, do consider us for your next visit. We look forward to meeting your expectations fully and providing you with the exceptional travel experience that our guests usually rave about.Kind Regards,Guest service

Response from Property: Dear Valued Guest,Thank you for taking the time to leave such a delightful review. It is pleasing to hear that our dedicated staff and convenient location contributed positively to your experience. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another memorable visit in the future.Kind Regards,Guest service