SOL by Melia Phu Quoc

SOL by Melia Phu Quoc Reviews

SOL by Melia Phu Quoc

Duong Bao Duc Viet Tourist area Zone 1. Bai Truong Complex, Duong To, Phu Quoc Island, An Giang Province, VietnamSee Hotel Details
SOL by Melia Phu Quoc
SOL by Melia Phu QuocSOL by Melia Phu QuocSOL by Melia Phu Quoc
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1 night

Guest Reviews

8.8/10
Very Good
159 review
Verified reviews
Location8.5
Amenities8.7
Service9.0
Cleanliness9.0
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All reviews(159)
Positive reviews(151)
Reviews with photos/video(91)
Great swimming pool(41)
Delicious breakfast(36)
Close to airport(25)
Easy to get around(19)
Classy environment(16)
Loved the beach(16)
Offers pick-up/drop-offs(9)
Shower difficult to use(6)
Negative reviews(8)
Dengzhili
Standard Room
Stayed in Jun 2025
Couple
4 review
9.5/10
Amazing
Posted on Jul 8, 2025
The beach, swimming pool and the view are amazing. Staff is nice and helpful. that was a wonderful experience.
Response from Property: Dear Dengzhili,Thank you for your review! We are thrilled to hear that you had a positive experience at SOL by Melia Phu Quoc. We look forward to welcoming you back for another amazing stay at SOL by Melia Phu Quoc. If you have any specific feedback or suggestions, please feel free to share them. Best regards,An Lai (Ms.)Assistant Guest Experience Manager
Sneh Sagar
Standard Room With Ocean View
Stayed in Jun 2025
Family
1 review
4.5/10
Posted on Jul 6, 2025
First thing first , we have booked for ocean facing room and this is the view from the room. When I questioned the front desk staff then the person said we have upgraded which we never asked . Hence make sure what you have booked is the really you get. The staffs are not very friendly. They used to give only one card to access the room which is not a very big thing but definitely in convenient to manage . The most important thing , the late checkout time is 1PM .If you stay till 1.05 PM then you need to pay extra .The hotel needs renovation as the facilities are old.Also, the staffs are more concerned about Google review rather then providing services. Overall, as a family we are overall disappointed with the hotel.
Response from Property: Dear Mr. Sneh Sagar,Thank you for providing such comprehensive feedback regarding your recent stay with us. We are truly sorry to learn that your experience was so disappointing, and that we fell short of delivering the enjoyable family vacation you expected.First, we sincerely apologize for the confusion and frustration regarding your room view. Our intention with an "upgrade" is always to enhance a guest's stay, but we clearly missed the mark by not communicating this change effectively or confirming your preference. This is a crucial point for us to address, and we regret the disappointment it caused. Please be assured that we are reinforcing our communication protocols with our front desk team to prevent similar misunderstandings in the future.Regarding the room key cards, we apologize for the inconvenience you faced. While we typically issue one primary key card, please know that additional key cards can always be requested at the front desk for your convenience. Regarding late check-out, our standard check-out time is indeed 12:00 PM (noon), with a grace period often extended to 1:00 PM as a courtesy, subject to availability. This policy is in place to allow us sufficient time to prepare rooms for arriving guests. We are also actively planning and executing phased renovation projects to refresh our property and enhance our guest facilities.We genuinely appreciate you bringing all these points to our attention. We are hoping that our team will still be able to welcome you to our hotel and be able to meet your expectations.Best regards,An Lai (Ms.)Assistant Guest Experience Manager
NKlin
Superior Room With Ocean View
Stayed in May 2025
Family
3 review
9.5/10
Amazing
Posted on Jun 18, 2025
Set amidst lush tropical gardens, it offers a serene escape just 8 minutes from Phu Quoc International Airport and 12 minutes from Duong Dong Town. Whether you're seeking a romantic getaway, a family vacation, or a wellness retreat, Sol by Meliá Phu Quoc offers a blend of luxury, relaxation, and sustainability in a picturesque beachfront setting.
Response from Property: Dear Our Valued Guest,Thank you for staying with us and sharing such a good review! We are absolutely happy to know that you had an enjoyable stay with us. We are so pleased that you're enjoying your holiday! We thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at SOL by Melia Phu Quoc.Warm Regards,Anh Nguyen (Mr.)Guest Experience Supervisor
Guest User
Standard Room With Ocean View
Stayed in Jan 2025
Family
3 review
7.0/10
Posted on Feb 5, 2025
Hotel is bit old and simple than expected. Not all plugs functioned and there’s no USB type charging yet. I have remarked anniversary celebration and front desk said it’s not setup on time during my check in and it would be done on the next day. Unfortunately nothing arranged till I check out. Balcony with sea view is great.
Response from Property: Dear Valued Guest,Thank you for staying with us and we appreciate the time to share your recent experience at SOL by Melia Phu Quoc. We sincerely apologize for any inconvenience or disappointment you experienced during your visit. Rest assured that the hotel management will do a refreshment training on the related areas in order to ensure no similar occurrences. We are honored by your kind words for the sea view and we look forward to welcoming you back for a seamless stay in the future.Best regards, An Lai (Ms.) Assistant Guest Experience Manager
Guest User
Superior Room with Pool Access
Stayed in Mar 2025
Family
2 review
10/10
Outstanding
Posted on Apr 24, 2025
It’s very relaxing ; n the staffs a very friendly
Response from Property: Dear Valued Guest,Thank you for staying with us and sharing such a perfect rating! We are absolutely happy to know that you had an enjoyable stay with us.We thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at SOL by Melia Phu Quoc.Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager
Sweetlichek
Superior Room
Stayed in Dec 2024
Couple
30 review
9.5/10
Amazing
Posted on Jan 30, 2025
The hotel is nice, close to the airport, but it's in the middle of nowhere. Not many places around to eat, or get massage. Breakfast was really good, with variety of desserts. Sol by Melia is very close to Sanato beach (walking distance). Overall the experience was good!
Response from Property: Dear Sweetlichek,Thank you for staying with us and taking the time to provide us with your feedback. We are delighted to hear that you enjoyed the hotel itself, especially with the excellent breakfast. Thank you again for your kind words and we look forward to welcoming you back for another amazing stay at SOL by Melia Phu Quoc. Best regards,An Lai (Ms.)Assistant Guest Experience Manager
Lubna
Superior Room
Stayed in Jun 2025
Family
5 review
10/10
Outstanding
Posted on Jul 20, 2025
We came here for a family trip everything here is excellent I just want to tell them I saw so many Muslim tourist here so i want some options for halal item love to stay here InshaAllah we will come again ❤️❤️
Response from Property: Dear Valued guest,Thank you for taking the time to share your feedback about your recent stay. We are truly delighted to hear that your family had a memorable stay with us. This truly brightens our day and reinforces the efforts of our team.Furthermore, we are reviewing our culinary offerings to ensure the dining experience for all our guests. We thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at SOL by Melia Phu Quoc.Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager
Guest User
Superior Room
Stayed in Jun 2025
Family
3 review
7.5/10
Posted on Jul 18, 2025
Breakfast buffet is the best in phu qouc that we had Swimming pool is amazing Location way too far from everything But you can easily order grab food What we really don’t like is that the single bed a bit too small for the average person our kids had fallen off the bed And also a bit too high There are too many rules You will be fine for smoking or cooking on the premises Rules like this make doesn’t sit well with us we do not feel welcome We feel a bit on thin ices and very robotic But the service is absolutely 10/10 Also you will need to deposit 5million vnd To stay there for 2 night Which also the first for us
Response from Property: Dear Valued guest,Thank you for taking the time to share your feedback on your recent stay at our resort. We appreciate you acknowledging the decent breakfast and the amazing pool. We are, however, concerned to hear about your experience with the bed and the service offerings in the hotel. Your opinion and comments are highly valuable. We truly value your feedback and want to assure you that we take these matters very seriously. Thank you for staying with us, and we look forward to the pleasure of welcoming you back for more wonderful moments in the future. Best regards,An Lai (Ms.)Assistant Guest Experience Manager
Alex.Sn
Superior Room
Stayed in May 2025
Couple
2 review
10/10
Outstanding
Posted on Jul 1, 2025
Although the rooms are slightly outdated, the Melia by Sol Phu Quoc delivered in all regards Everything was perfect, and the location, beach, pool and food were excellent..
Response from Property: Dear Mr. Alex,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we are and the whole team were when reading your glowing review. It's wonderful to see the team's dedication recognized! Your positive feedback truly highlights the exceptional service our staff provides, and they are incredibly grateful for your kind words.We thank again for taking the time to share your experience. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc. Warm Regards,Anh Nguyen (Mr.)Guest Experience Supervisor
Guest User
Superior Room With Ocean View
Stayed in May 2025
Family
1 review
7.0/10
Posted on Jul 2, 2025
Hotel was slightly dated with signs of wear. Slightly different from the pictures we saw. Housekeeping was not as meticulous as we had cups that were unwashed and beach towels unkept
Response from Property: Dear Our Valued Guest,Xin Chao, from SOL by Meliá Phu Quoc!Thank you for taking the time to tell us about your recent experience in our hotel. I am sorry that your experience did not meet your expectations. On behalf of SOL by Meliá Phu Quoc, please allow us to express our sincerest apologies.At SOL by Meliá Phu Quoc, we strive to provide a superior service experience for every guests. Therefore, your feedback is very important to us. We will make an investigate for the housekeeping issue to our service improvement. We appreciate that you shared your concern to us, and it is our hope that you will give us the opportunity to serve you better in the near future.Sincerely YoursAnh Nguyen (Mr.)Guest Experience Supervisor
Rachel
Standard Room With Ocean View
Stayed in Nov 2024
Solo traveler
4 review
8.5/10
Very Good
Posted on Dec 19, 2024
Stayed for 2 nights in this resort. There are a few restaurants but only managed to try the main restaurant as it was raining heavily the night I was there, others were in alfresco area. It’s quite a secluded resort with no access to any shops, but walkable to the Senato Beach using the beach path. Staff are friendly!
Response from Property: Dear Rachel,Thank you for staying with us and we are thrilled to know that you had a positive time despite the rainy weather.We thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at SOL by Melia Phu Quoc on a sunny day.Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager
Lai
Superior Room
Stayed in Mar 2025
Couple
2 review
10/10
Outstanding
Posted on May 3, 2025
Good in all aspects
6/7
Response from Property: Dear Mr/Ms. Lai,Thank you for staying with us and sharing such a perfect rating! We are absolutely happy to know that you had an enjoyable stay with us. Your satisfaction is one of the best motivations for our operation.We thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at SOL by Melia Phu Quoc.Warm Regards,Anh Nguyen (Mr.)Guest Experience Supervisor
Anonymous User
Superior Room with Pool Access
Stayed in Nov 2024
Family
3 review
10/10
Outstanding
Posted on Dec 22, 2024
Cannot get enough of this place. Should have book more nights. Love the ambience. Great pool. Great private beach. Free playroom for kids. Friendly staff. Near to one of halal restaurant approximately 10mins by car.
6/8
Response from Property: Dear Valued Guest,Thank you for staying with us and sharing such excellent feedback. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at SOL by Melia Phu Quoc.Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager
Sifera
Standard Room With Ocean View
Stayed in Sep 2024
Couple
18 review
9.5/10
Amazing
Posted on Oct 31, 2024
Great property that provides free return shuttle to the airport, you must book in advanced. The location is a about 10mins away from Phu Quoc international airport. The beach at the hotel is clean because there is a designated cleaner to clear all the rubbish that washes up on shore. Room was upgraded and the food in hotel was so so only. Nghi the front office supervisor was a great employee who help us a lot.
6/12
Response from Property: Dear Sifera,Thank you for sharing your feedback. We are absolutely happy to know that your stay with us was a comfortable one. We appreciate your recognition of our efforts to keep our shorelines clear of rubbish, and we thank you for your kind words for our team members. We look forward to welcoming you back on your next trip to Vietnam and providing you with another exceptional stay.Best regards,An Lai (Ms.)Assistant Guest Experience Manager
Guest User
Standard Room With Ocean View
Stayed in Sep 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Oct 29, 2024
Had an excellent stay in Sol by Melia. Clean, great amenities and service. Its central location is great. It is a 15 mins drive from the airport. Sol provides a free shuttle bus service to and from the airport. From here, it is convenient to head south to other resorts (~10 mins) and Sunset Town (~20 mins), and north to the main town (~20 mins) and Great World (~40 mins). It has different restaurants that open at different times of the day, up to 11PM. Pool is great, spa and gym are good. The swim-up bar was under renovation (until Nov’24) so I did not get to try it. Very satisfied with my stay and will return again.
6/7
Response from Property: Dear Valued Guest,Thank you for choosing SOL by Melia Phu Quoc for your recent stay and for sharing your wonderful experience with us. We are delighted to hear that you had an awesome time during your visit. The Papagayo bar is part of our ongoing commitment to providing exceptional experiences for all our guests and we appreciate your kind understanding. We look forward to seeing you again soon! Warmest regards, An Lai (Ms) Assistant Guest Experience Manager