Hawthorn Suites by Wyndham Pflugerville

I have never received such a big welcome and high quality customer service from front desk staff. After traveling 9hrs red-eye on a plane with no sleep, Betty and Monique took care of me like loving aunties. The Hawthorn side of the building provides condo-like rooms (full kitchen) while La Quinta side offers regular hotel rooms. The free breakfast buffet was a luxury with your choice of cereals, yogurt, waffles, french toast, sausage links & patties, scrambled & hard-boiled eggs, potatoes, fruits, bagels, coffee, juices, and milk. Ample parking to include long spaces for trucks & RVs. Home Depot, Target, restaurants, and shopping across the street. Pflugerville community is quiet, clean and developing and 30min to downtown Austin. Would definitely stay here again.

Excellent staff, Breakfast is not very appealing. The sofa in our room needs replacement looks dirty and stained.

I was extremely disappointed in my 2 night stay. The first morning i was taking a friend to hospital. We got down at 6.15am for breakfast. No coffee. No decaf. No eggs. No one available fixing more. No one at reception. When I returned at 2.30 pm and complained i was told no one else had complained about this. However, I met another guest who had repeatedly lodged complaints. This happens consistently in the early mornings as large groups of workers line up before breakfast to fill their thermoses. I definitely dislike being lied to by staff. This sends a clear message that guest concerns are not taken seriously. In addition, your website states there is daily linen service. A small posted sign in the restroom states this happens every 3 days. More false advertising. The same large group of workers were also extremely loud and drinking and having a tailgate party in the parking lot creating an unsafe environment for single female guests. One of the above would have caused a less than satisfactory stay. All taken together makes me loathe to stay at another Hawthorn Suite...certainly not this one in Pflugerville.

property was close to shopping.

The blinds and HVAC system in our originally assigned were not working. We were quickly moved over to another room. Great service moving us!

Stay was good especially for the price.