Chrisenbel Suites Pinnacle Petaling Jaya

I stayed for 3 days and 2 nights. I came all the way from Johor hoping to rest before my training the next day, but unfortunately I had to spend extra time and energy cleaning the sticky floor myself. The wardrobe was dusty, the bed still had sand, and the toilet wasn’t properly cleaned. The bidet was installed very low, which was uncomfortable to use. Internet and mobile network were very poor before connecting to the room WiFi. I even had to go down to Level G to make a call. After connecting to the room WiFi, the internet worked fine. The check-in instructions were confusing. The password in the attachment was inaccurate, and the format differed between check-in and check-out (check-in: *1234* vs check-out without *️⃣ : 1234). Guests shouldn’t have to go on a “treasure hunt” to figure out the check-in process. It would be much easier if instructions were left at reception or a PIC handed over the key. The RM200 deposit feels too high considering the limited facilities, there is no swimming pool and no gym. Parking is narrow, and I struggled to enter with my MPV. It would be helpful if a warning or guidance for MPV drivers is provided before entering LG1 parking to avoid difficulty. Clearer guidance or a staff/PIC to assist guests when parking larger vehicles would also be useful. For safety and convenience, it would be great if the door could be upgraded with a doorbell and touchscreen password lock, as sometimes housekeeping has to knock and it’s hard to hear from inside. The lift also malfunctioned once, and although the deposit refund was promised for 4–6 PM, I only received it after 11 PM. Overall, while the location is convenient, the stay was disappointing and stressful. Improvements are urgently needed in cleanliness, check-in process, parking guidance (especially for larger vehicles), facilities, safety, and door access, especially given the high deposit required.

We booked a total of three split-level rooms, but only two complimentary parking spaces were provided, and the third one was charged. We had informed the person in charge that we need 3 parking space before check-in, and he confirmed that it was acceptable, but upon arrival, we were still required to pay for the additional parking.

Trying to get a new place to work solo on day time. So far a good one

Totally satisfied and recommended. Comfort, clean. The host is really friendly and helpful. Wouldn't hesitate to stay again.

So so, towel not clean

Stay was good but should have more amenities & facilities.Also deposit amount was more then room rental . Except that all was smooth process .