PH Hostel Reviews

Response from Property: 感謝您的評論, 在此借您的版面宣導, *時代變化因應政策：本館榮獲ISQM國際服務品質認證及ELCS優質旅宿認證，首重國際環保節能趨勢、也因應澎湖缺水、缺工浪潮等各因素之因應變更政策*環保政策：旅館即日起不再免費提供拋棄式備品、限量更換/或不提供額外布巾服務。*節能政策：11-15時段、全店住宿率不足20%將啟動節能節電模式，關閉非必要電源；宿舍床位房務清掃後會關閉電源，故不提供免費提前入住服務。因應缺工浪潮等：本館維持無24小時現場櫃台服務人員，減少現場櫃檯人員在櫃檯時間，單量少期間增加店休日及縮短營業時段因應 （大廳冷氣視情況開啟，入住時段開放當日住宿者寄放行李，停留大廳；退房時間11點後，即代表本館已完成住宿服務，已過退房時間旅客，請退房前ㄧ日現場洽櫃台人員是否開放寄放行李及停留大廳-適逢房況緊張，店休、設備維修或清潔消毒、不遵守住宿守則，曾有低分誇大負評紀錄、攜外賓訪客者，對工作人員無理好爭辯，本館不提供住宿期間及當日退房11點後寄放行李、停留大廳，已退房者未經同意自行放置物品，停留大廳將低銷雙倍計價）。備註：無供同業來旅館代取行李服務，自己行李請自己運走，請不要託櫃檯代轉交，若有需求退房後不供寄放）若對館方各方解釋有好辯、非善意無法同理尊重需耗費較多額外時間處理旅客，意味造成成本異常增加者，館方則直接採不開放已退房旅客寄放行李，停留旅館內/大廳方式處置。已退房貴賓全面不再開放上樓也不開放上樓免費使用公用設施，否則收取場地使用費/服務費/清潔費。旅店無固定常設現場櫃檯職班人員，有需辦入住時段請提前預約（限15:00後-21:00前），會安排值班人員在櫃檯（或另行通知），緊急事項請電話聯絡，非緊急事項請粉專聯絡，入住中客人請撥櫃檯上留得值班人員手機號碼。都是不同人值班，沒有Line做服務。無提供早餐、無機場接送、無開放外賓訪客寵物、無提供停車位。如需要牙刷/膏、刮鬍刀或浴帽等一次性用品請自備零錢至櫃台旁誠實商店購買。（即日起建議背包客自備毛巾，旅店不再免費提供租借毛巾服務），各相關說明依現場通知為準。一床備一床棉被，ㄧ雙人床備ㄧ件雙人被，有額外加枕頭、棉被必要需求者/需提供客制服務，無法適應背包客棧標準化服務，滿足私人需求慣性低分負評者，懇請建議繞道、請勿轉帳訂房。 或請直接訂兩床、攜帶您習慣用的物品及可滿足您一人一條棉被、一顆枕頭以上等私人需求！因應缺工浪潮等：旅店無固定常設現場櫃檯職班人員，本館無幫忙顧行李、私人物品，公用空間儘提供放置空間，無代保管責任，有需館方負責必要，請不要放私人物品在公用空間跟櫃檯、無出借充電頭充電線、嬰幼兒澡盆、嬰兒車、行動電源、文具、印表機、無幫顧車、無代叫計程車（因客棄車遲到，司機反要單純幫忙叫車的旅館幫客人賠）、無換零錢、無幫買餐點、無代收貨物、無轉交物品（無供同業來旅館代取行李服務，自己行李請自己運走，請不要託櫃檯代轉交，若有需求退房後不供寄放）、無代收記念品等，請自行至店家取件、無代墊各金額貨款、無免費服務寄送物品、無許願池使命必達服務（否則不排除另外加計人力服務費），懇請拜託勿已告知無該服務品項後，還是強迫櫃檯要幫忙想辦法，因應缺工浪潮來臨，請多留時間讓我們能打掃房間，優先完成我們旅宿本業的工作。有人力時可酌情提供額外服務懇請恩賜滿分好評給大家一些鼓勵，請勿提上次可以⋯⋯，這樣會影響我們提供額外服務的熱誠，末讓額外服務的熱誠成為未來的壓力，真的會很感恩您！很抱歉有提及多次費用加收問題，因應顧客致上思想者有慣性強硬要求，旅館提供超出本館能力可及範圍造成額外工作時間及人員過勞、流失等嚴重影響本館營運原由。無法15:00-21:00辦入住者懇請不要下單�辦理入住時間 15:00～21:00；（無法15:00-21:00辦入住者懇請不要下單，否則有提前辦理手續/延遲入住之加班費問題或過21:00後視爲No Show,且不退款問題。） �最晚退房時間為上午 11:00以前需淨空私人物品，歸還鑰匙, 否則照延退表計價。退房後請勿上樓 ，退房當日寄放請退房前ㄧ日詢問，未得櫃檯同意，退房後自行寄放行李，停留大廳不排除有低消問題。（儘提供放置空間無付保管責任），無隔夜寄放行李服務，否則有加收費用問題。請當日19:00前取走,未經同意隔夜寄放需單件 100*100 公分內/10公斤內支付 $1000/件, 才可領回物品。本店無借放冷凍物品服務, 有放冷凍物品需求者請勿下單, 或若有必要冷凍者, 協調租借者冷凍櫃寄放 單日 100*100 公分內/10公斤內支付 $1000/件，且需負擔他物冷凍物遺失問題。�全館禁煙禁帶寵物入內, 否則有罰款/加重清潔費及被拒絕入住且不退款並提報菸害防制問題衍生�背包床房型全面禁止飲食, 請至一樓大廳；宿舍房型未開放未足五歲幼童入住 （包房例外），否則不開放入住亦不退款。�館內爲住客限定使用者付費原則，不開放外賓訪客、不開放已退房客免費入內，請勿未經同意攜伴入內入座，免費使用入內公用空間（包刮大廳、公廁、宿舍等皆未開放于非住客），参觀宿舍打擾同寢室友，否則照價收費。非當日入住,當日退房住客（視情況開放）, 訪客外賓,未詢問旅館, 未得同意自行入內入座使用公廁、淋浴等將收取雙倍費用$150/人*2=$300 (低消為大廳使用/入座/公用廁所淋浴1.5小時為限$150/人-未含垃圾代處理清潔費, 需21:30前離開旅館), 被請離開刷一顆星者必要時公布監視器畫面且列入黑名單�全館房型床型不開放指定；若堅持工作人員耗費多時依喜好排房排床，旅館無能力接單。澎湖缺水缺工，水資源珍貴未節制用水會有停水隱憂，本館不提供多加浴巾，加枕頭，加棉被者等布巾類服務，無續住掃服務。享連晚優惠現金價旅客，旅館有權拒絕做續住掃，拒絕續住提供更換毛浴巾、布巾、更換備品，有必要需求者則取消連晚現金價、直訂客優惠。一床備一床棉被，ㄧ雙人床備ㄧ件雙人被，有額外加枕頭、棉被必要需求者/需提供客制服務，無法適應背包客棧標準化服務，請直接訂兩床、攜帶您習慣用的物品及可滿足您一人一條棉被等私人需求！訂ㄧ張單人床睡ㄧ位、訂雙人套房請兩位入住（上限一位五歲以下孩童免費）、訂幾人房就是幾人住，否則館方有權拒絕入住且不退款！或房況允許，館方有權要求原訂套房/包房房型，8歲以上加購不同房的床位，8歲以下按時支付低消雙倍費用-未含備品（備品若有的話另計）；背包房五歲以上需按人數加購床位（宿舍背包床未開放五歲以下入住）。�請勿自行更換床位，私自帶未付費的友人來睡，否則加收費用並提報黑名單，就算旅館同意可換床位，也不代表可以不通知旅館自己換到喜歡的位置，務必事前得到旅館同意並更改系統。�不主動免費提供備品為國際趨勢且符合環保政策，請旅客自備，有需求者請自備零錢投幣至櫃檯誠實商店木盒投幣購買。無法理解慣性低分負評溝通，請遶道，請勿自行進入櫃檯或未投幣竊取備品，否則視同偷竊。➡️背包客即日起不再免費提供租借毛巾�google、平台經查有稍不盡大爺的意就低分誇大負評，請遶道，無法配合入住做入住需知，無法配合住宿規定者請繞道。本店為背包客棧，需素質高有同理心的顧客住宿以維持住宿品質。詢問請相互尊重，勿大聲咆哮、酸言酸語，喜好低分誇大負評者，這些也是服務業缺工因素之一，針對無法同理理解互相尊重的客群，我們較照規定來處理。每個規定下都是有故事的，因人力不足無法ㄧ一解釋及回覆。但實質的滿分好評是鼓勵大家最大的動力，我們樂意提供服務於善意、友善，樂於給予鼓勵的貴賓。

Response from Property: 您好, 本店採節電式熱泵, 越離峰久沒人用熱水會自動持續降溫, 故入住須知會宣導儘量避開深夜洗澡, 離峰等熱水需要時間, 也會跟廠商告知寒流時您等了20分鐘, 請他們提出解決方案, 感謝您的建議!感謝您的評論, 借您的版面宣導, 辦理入住時間為15:00-21:00(無24小時櫃台服務)旺季有營業日 早上11:00 後才開放當日入住旅客入內寄放行李(僅提供放置空間不負保管責任,貴重物品請自行保管)旅館全日鎖門禁, 櫃台也需協助房務事宜, 不會一直在櫃檯請抵達旅館撥 貼在門口協助辦入住人員手機工作人員會過來協助辦入住全棟未開放外賓訪客及非當日住客免費入內入座;絕對嚴禁館內吸菸相關額外費用說明標示於館內標語或確認信件等響應環保政策, 旅館未免費供應一次性備品,背包客未免費提供毛巾及浴巾請貴賓自備為愛護地球環境盡一份心力。

Response from Property: 謝謝您的滿分評價, 也很喜歡您的熱情溫暖感染了我, 希望下次還有機會我們一起騎車出去玩!感謝您的評論, 借您的版面宣導, 辦理入住時間為15:00-21:00(無24小時櫃台服務)旺季有營業日 早上11:00 後才開放當日入住旅客入內寄放行李(僅提供放置空間不負保管責任,貴重物品請自行保管)旅館全日鎖門禁, 櫃台也需協助房務事宜, 不會一直在櫃檯請抵達旅館撥 貼在門口協助辦入住人員手機工作人員會過來協助辦入住全棟未開放外賓訪客及非當日住客免費入內入座;絕對嚴禁館內吸菸相關額外費用說明標示於館內標語或確認信件等響應環保政策, 旅館未免費供應一次性備品,背包客未免費提供毛巾及浴巾請貴賓自備為愛護地球環境盡一份心力。

Response from Property: Regards distinguished guest There is a sign in our hotel stating that if check-out passengers need to store their luggage, please ask the counter the day before check-out. Occasionally, guests who have checked out will leave their luggage in the hotel without permission without asking. Please note that our luggage storage is conditional opening There is a sign in the hotel that if necessary, please ask if the counter is open the day before check-out. Respect is mutual. It is not like some VIPs who leave their luggage without asking. We moved the luggage to the check-out area and then commented that it cannot be stored. This is inconsistent with the facts. comments Some people originally asked for a lower bunk, but after actually taking a seat, they said they wanted to change to an upper bunk. We can also help with the change. The guest asked many questions, including how many people were staying in the hotel, and whether to wait for hot water; he asked the receptionist to take him to the fifth floor to see the public shower room, and to take him upstairs to see the operation of the washing machine. I asked you carefully how to dry clothes. It is very busy during the Fireworks Festival. We will try our best to do what you want. I believe that five-star hotels do not specially take guests upstairs to do it. Again, we remind you that the hotel is not open to foreign guests. Some guests will respect the hotel and will inform us that there are foreign visitors waiting nearby. We also hope that guests with empathy will come to stay and understand the hard work of the front desk staff. There is no need for a busy counter. Take me upstairs to see where the public shower room is on the fifth floor. Take me upstairs to see how to operate the washing machine. Asked many questions that the receptionist could not predict, including how many people would be staying there. During the Fireworks Festival, sometimes more than ten guests come to the site on the same day. It is not convenient to reply to some questions from guests. Please understand and thank you! If you don’t like it, please make a detour.

Response from Property: 感謝您的評論, 借您的版面宣導, 辦理入住時間為15:00-21:00(無24小時櫃台服務)旺季有營業日 早上11:00 後才開放當日入住旅客入內寄放行李(僅提供放置空間不負保管責任,貴重物品請自行保管)旅館全日鎖門禁, 櫃台也需協助房務事宜, 不會一直在櫃檯請抵達旅館撥 貼在門口協助辦入住人員手機工作人員會過來協助辦入住全棟未開放外賓訪客及非當日住客免費入內入座;絕對嚴禁館內吸菸相關額外費用說明標示於館內標語或確認信件等響應環保政策, 旅館未免費供應一次性備品,背包客未免費提供毛巾及浴巾請貴賓自備為愛護地球環境盡一份心力。

Response from Property: Thank you for your perfect review and choosing to stay at Pinghuwo Travel. We look forward to receiving you again in the future!

Response from Property: 感謝您的評論, 借您的版面宣導, 辦理入住時間為15:00-21:00(無24小時櫃台服務)旺季有營業日 早上11:00 後才開放當日入住旅客入內寄放行李(僅提供放置空間不負保管責任,貴重物品請自行保管)旅館全日鎖門禁, 櫃台也需協助房務事宜, 不會一直在櫃檯請抵達旅館撥 貼在門口協助辦入住人員手機工作人員會過來協助辦入住全棟未開放外賓訪客及非當日住客免費入內入座;絕對嚴禁館內吸菸相關額外費用說明標示於館內標語或確認信件等響應環保政策, 旅館未免費供應一次性備品,背包客未免費提供毛巾及浴巾請貴賓自備為愛護地球環境盡一份心力。

Response from Property: Due to the lack of work during the peak season, the supervisor worked for more than 20 days in a row. Some of the shifts were morning and evening shifts. I forgot to smile in my busy schedule. I am very sorry. Please forgive me.

Response from Property: Thank you for your perfect review and choosing to stay at Pinghuwo Travel. We look forward to receiving you again in the future!

Response from Property: 感謝您的評論,在此借您的版面宣導, *時代變化因應政策：本館榮獲ISQM國際服務品質認證及ELCS優質旅宿認證，首重國際環保節能趨勢、也因應澎湖缺水、缺工浪潮等各因素之因應變更政策*環保政策：旅館即日起不再免費提供拋棄式備品、限量更換/或不提供額外布巾服務。*節能政策：11-15時段、全店住宿率不足20%將啟動節能節電模式，關閉非必要電源；宿舍床位房務清掃後會關閉電源，故不提供免費提前入住服務。因應缺工浪潮等：本館維持無24小時現場櫃台服務人員，減少現場櫃檯人員在櫃檯時間，單量少期間增加店休日及縮短營業時段因應 （大廳冷氣視情況開啟，入住時段開放當日住宿者寄放行李，停留大廳；退房時間11點後，即代表本館已完成住宿服務，已過退房時間旅客，請退房前ㄧ日現場洽櫃台人員是否開放寄放行李及停留大廳-適逢房況緊張，店休、設備維修或清潔消毒、不遵守住宿守則，曾有低分誇大負評紀錄、攜外賓訪客者，對工作人員無理好爭辯，本館不提供住宿期間及當日退房11點後寄放行李、停留大廳，已退房者未經同意自行放置物品，停留大廳將低銷雙倍計價）。備註：無供同業來旅館代取行李服務，自己行李請自己運走，請不要託櫃檯代轉交，若有需求退房後不供寄放）若對館方各方解釋有好辯、非善意無法同理尊重需耗費較多額外時間處理旅客，意味造成成本異常增加者，館方則直接採不開放已退房旅客寄放行李，停留旅館內/大廳方式處置。已退房貴賓全面不再開放上樓也不開放上樓免費使用公用設施，否則收取場地使用費/服務費/清潔費。旅店無固定常設現場櫃檯職班人員，有需辦入住時段請提前預約（限15:00後-21:00前），會安排值班人員在櫃檯（或另行通知），緊急事項請電話聯絡，非緊急事項請粉專聯絡，入住中客人請撥櫃檯上留得值班人員手機號碼。都是不同人值班，沒有Line做服務。無提供早餐、無機場接送、無開放外賓訪客寵物、無提供停車位。如需要牙刷/膏、刮鬍刀或浴帽等一次性用品請自備零錢至櫃台旁誠實商店購買。（即日起建議背包客自備毛巾，旅店不再免費提供租借毛巾服務），各相關說明依現場通知為準。一床備一床棉被，ㄧ雙人床備ㄧ件雙人被，有額外加枕頭、棉被必要需求者/需提供客制服務，無法適應背包客棧標準化服務，滿足私人需求慣性低分負評者，懇請建議繞道、請勿轉帳訂房。 或請直接訂兩床、攜帶您習慣用的物品及可滿足您一人一條棉被、一顆枕頭以上等私人需求！因應缺工浪潮等：旅店無固定常設現場櫃檯職班人員，本館無幫忙顧行李、私人物品，公用空間儘提供放置空間，無代保管責任，有需館方負責必要，請不要放私人物品在公用空間跟櫃檯、無出借充電頭充電線、嬰幼兒澡盆、嬰兒車、行動電源、文具、印表機、無幫顧車、無代叫計程車（因客棄車遲到，司機反要單純幫忙叫車的旅館幫客人賠）、無換零錢、無幫買餐點、無代收貨物、無轉交物品（無供同業來旅館代取行李服務，自己行李請自己運走，請不要託櫃檯代轉交，若有需求退房後不供寄放）、無代收記念品等，請自行至店家取件、無代墊各金額貨款、無免費服務寄送物品、無許願池使命必達服務（否則不排除另外加計人力服務費），懇請拜託勿已告知無該服務品項後，還是強迫櫃檯要幫忙想辦法，因應缺工浪潮來臨，請多留時間讓我們能打掃房間，優先完成我們旅宿本業的工作。有人力時可酌情提供額外服務懇請恩賜滿分好評給大家一些鼓勵，請勿提上次可以⋯⋯，這樣會影響我們提供額外服務的熱誠，末讓額外服務的熱誠成為未來的壓力，真的會很感恩您！很抱歉有提及多次費用加收問題，因應顧客致上思想者有慣性強硬要求，旅館提供超出本館能力可及範圍造成額外工作時間及人員過勞、流失等嚴重影響本館營運原由。無法15:00-21:00辦入住者懇請不要下單�辦理入住時間 15:00～21:00；（無法15:00-21:00辦入住者懇請不要下單，否則有提前辦理手續/延遲入住之加班費問題或過21:00後視爲No Show,且不退款問題。）�最晚退房時間為上午 11:00以前需淨空私人物品，歸還鑰匙, 否則照延退表計價。退房後請勿上樓 ，退房當日寄放請退房前ㄧ日詢問，未得櫃檯同意，退房後自行寄放行李，停留大廳不排除有低消問題。（儘提供放置空間無付保管責任），無隔夜寄放行李服務，否則有加收費用問題。請當日19:00前取走,未經同意隔夜寄放需單件 100*100 公分內/10公斤內支付$1000/件, 才可領回物品。本店無借放冷凍物品服務, 有放冷凍物品需求者請勿下單, 或若有必要冷凍者, 協調租借者冷凍櫃寄放 單日 100*100 公分內/10公斤內支付 $1000/件，且需負擔他物冷凍物遺失問題。�全館禁煙禁帶寵物入內, 否則有罰款/加重清潔費及被拒絕入住且不退款並提報菸害防制問題衍生�背包床房型全面禁止飲食, 請至一樓大廳；宿舍房型未開放未足五歲幼童入住 （包房例外），否則不開放入住亦不退款。�館內爲住客限定使用者付費原則，不開放外賓訪客、不開放已退房客免費入內，請勿未經同意攜伴入內入座，免費使用入內公用空間（包刮大廳、公廁、宿舍等皆未開放于非住客），参觀宿舍打擾同寢室友，否則照價收費。非當日入住,當日退房住客（視情況開放）, 訪客外賓,未詢問旅館, 未得同意自行入內入座使用公廁、淋浴等將收取雙倍費用$150/人*2=$300 (低消為大廳使用/入座/公用廁所淋浴1.5小時為限$150/人-未含垃圾代處理清潔費, 需21:30前離開旅館), 被請離開刷一顆星者必要時公布監視器畫面且列入黑名單�全館房型床型不開放指定；若堅持工作人員耗費多時依喜好排房排床，旅館無能力接單。澎湖缺水缺工，水資源珍貴未節制用水會有停水隱憂，本館不提供多加浴巾，加枕頭，加棉被者等布巾類服務，無續住掃服務。享連晚優惠現金價旅客，旅館有權拒絕做續住掃，拒絕續住提供更換毛浴巾、布巾、更換備品，有必要需求者則取消連晚現金價、直訂客優惠。一床備一床棉被，ㄧ雙人床備ㄧ件雙人被，有額外加枕頭、棉被必要需求者/需提供客制服務，無法適應背包客棧標準化服務，請直接訂兩床、攜帶您習慣用的物品及可滿足您一人一條棉被等私人需求！訂ㄧ張單人床睡ㄧ位、訂雙人套房請兩位入住（上限一位五歲以下孩童免費）、訂幾人房就是幾人住，否則館方有權拒絕入住且不退款！或房況允許，館方有權要求原訂套房/包房房型，8歲以上加購不同房的床位，8歲以下按時支付低消雙倍費用-未含備品（備品若有的話另計）；背包房五歲以上需按人數加購床位（宿舍背包床未開放五歲以下入住）。�請勿自行更換床位，私自帶未付費的友人來睡，否則加收費用並提報黑名單，就算旅館同意可換床位，也不代表可以不通知旅館自己換到喜歡的位置，務必事前得到旅館同意並更改系統。�不主動免費提供備品為國際趨勢且符合環保政策，請旅客自備，有需求者請自備零錢投幣至櫃檯誠實商店木盒投幣購買。無法理解慣性低分負評溝通，請遶道，請勿自行進入櫃檯或未投幣竊取備品，否則視同偷竊。➡️背包客即日起不再免費提供租借毛巾�google、平台經查有稍不盡大爺的意就低分誇大負評，請遶道，無法配合入住做入住需知，無法配合住宿規定者請繞道。本店為背包客棧，需素質高有同理心的顧客住宿以維持住宿品質。詢問請相互尊重，勿大聲咆哮、酸言酸語，喜好低分誇大負評者，這些也是服務業缺工因素之一，針對無法同理理解互相尊重的客群，我們較照規定來處理。每個規定下都是有故事的，因人力不足無法ㄧ一解釋及回覆。但實質的滿分好評是鼓勵大家最大的動力，我們樂意提供服務於善意、友善，樂於給予鼓勵的貴賓。

Response from Property: Thank you for your kind review and choosing to stay at Pinghuwo Travel. We look forward to having the opportunity to receive you again in the future!

Response from Property: 感謝您的評論,在此借您的版面宣導, *時代變化因應政策：本館榮獲ISQM國際服務品質認證及ELCS優質旅宿認證，首重國際環保節能趨勢、也因應澎湖缺水、缺工浪潮等各因素之因應變更政策*環保政策：旅館即日起不再免費提供拋棄式備品、限量更換/或不提供額外布巾服務。*節能政策：11-15時段、全店住宿率不足20%將啟動節能節電模式，關閉非必要電源；宿舍床位房務清掃後會關閉電源，故不提供免費提前入住服務。因應缺工浪潮等：本館維持無24小時現場櫃台服務人員，減少現場櫃檯人員在櫃檯時間，單量少期間增加店休日及縮短營業時段因應 （大廳冷氣視情況開啟，入住時段開放當日住宿者寄放行李，停留大廳；退房時間11點後，即代表本館已完成住宿服務，已過退房時間旅客，請退房前ㄧ日現場洽櫃台人員是否開放寄放行李及停留大廳-適逢房況緊張，店休、設備維修或清潔消毒、不遵守住宿守則，曾有低分誇大負評紀錄、攜外賓訪客者，對工作人員無理好爭辯，本館不提供住宿期間及當日退房11點後寄放行李、停留大廳，已退房者未經同意自行放置物品，停留大廳將低銷雙倍計價）。備註：無供同業來旅館代取行李服務，自己行李請自己運走，請不要託櫃檯代轉交，若有需求退房後不供寄放）若對館方各方解釋有好辯、非善意無法同理尊重需耗費較多額外時間處理旅客，意味造成成本異常增加者，館方則直接採不開放已退房旅客寄放行李，停留旅館內/大廳方式處置。已退房貴賓全面不再開放上樓也不開放上樓免費使用公用設施，否則收取場地使用費/服務費/清潔費。旅店無固定常設現場櫃檯職班人員，有需辦入住時段請提前預約（限15:00後-21:00前），會安排值班人員在櫃檯（或另行通知），緊急事項請電話聯絡，非緊急事項請粉專聯絡，入住中客人請撥櫃檯上留得值班人員手機號碼。都是不同人值班，沒有Line做服務。無提供早餐、無機場接送、無開放外賓訪客寵物、無提供停車位。如需要牙刷/膏、刮鬍刀或浴帽等一次性用品請自備零錢至櫃台旁誠實商店購買。（即日起建議背包客自備毛巾，旅店不再免費提供租借毛巾服務），各相關說明依現場通知為準。一床備一床棉被，ㄧ雙人床備ㄧ件雙人被，有額外加枕頭、棉被必要需求者/需提供客制服務，無法適應背包客棧標準化服務，滿足私人需求慣性低分負評者，懇請建議繞道、請勿轉帳訂房。 或請直接訂兩床、攜帶您習慣用的物品及可滿足您一人一條棉被、一顆枕頭以上等私人需求！因應缺工浪潮等：旅店無固定常設現場櫃檯職班人員，本館無幫忙顧行李、私人物品，公用空間儘提供放置空間，無代保管責任，有需館方負責必要，請不要放私人物品在公用空間跟櫃檯、無出借充電頭充電線、嬰幼兒澡盆、嬰兒車、行動電源、文具、印表機、無幫顧車、無代叫計程車（因客棄車遲到，司機反要單純幫忙叫車的旅館幫客人賠）、無換零錢、無幫買餐點、無代收貨物、無轉交物品（無供同業來旅館代取行李服務，自己行李請自己運走，請不要託櫃檯代轉交，若有需求退房後不供寄放）、無代收記念品等，請自行至店家取件、無代墊各金額貨款、無免費服務寄送物品、無許願池使命必達服務（否則不排除另外加計人力服務費），懇請拜託勿已告知無該服務品項後，還是強迫櫃檯要幫忙想辦法，因應缺工浪潮來臨，請多留時間讓我們能打掃房間，優先完成我們旅宿本業的工作。有人力時可酌情提供額外服務懇請恩賜滿分好評給大家一些鼓勵，請勿提上次可以⋯⋯，這樣會影響我們提供額外服務的熱誠，末讓額外服務的熱誠成為未來的壓力，真的會很感恩您！很抱歉有提及多次費用加收問題，因應顧客致上思想者有慣性強硬要求，旅館提供超出本館能力可及範圍造成額外工作時間及人員過勞、流失等嚴重影響本館營運原由。無法15:00-21:00辦入住者懇請不要下單�辦理入住時間 15:00～21:00；（無法15:00-21:00辦入住者懇請不要下單，否則有提前辦理手續/延遲入住之加班費問題或過21:00後視爲No Show,且不退款問題。）�最晚退房時間為上午 11:00以前需淨空私人物品，歸還鑰匙, 否則照延退表計價。退房後請勿上樓 ，退房當日寄放請退房前ㄧ日詢問，未得櫃檯同意，退房後自行寄放行李，停留大廳不排除有低消問題。（儘提供放置空間無付保管責任），無隔夜寄放行李服務，否則有加收費用問題。請當日19:00前取走,未經同意隔夜寄放需單件 100*100 公分內/10公斤內支付$1000/件, 才可領回物品。本店無借放冷凍物品服務, 有放冷凍物品需求者請勿下單, 或若有必要冷凍者, 協調租借者冷凍櫃寄放 單日 100*100 公分內/10公斤內支付 $1000/件，且需負擔他物冷凍物遺失問題。�全館禁煙禁帶寵物入內, 否則有罰款/加重清潔費及被拒絕入住且不退款並提報菸害防制問題衍生�背包床房型全面禁止飲食, 請至一樓大廳；宿舍房型未開放未足五歲幼童入住 （包房例外），否則不開放入住亦不退款。�館內爲住客限定使用者付費原則，不開放外賓訪客、不開放已退房客免費入內，請勿未經同意攜伴入內入座，免費使用入內公用空間（包刮大廳、公廁、宿舍等皆未開放于非住客），参觀宿舍打擾同寢室友，否則照價收費。非當日入住,當日退房住客（視情況開放）, 訪客外賓,未詢問旅館, 未得同意自行入內入座使用公廁、淋浴等將收取雙倍費用$150/人*2=$300 (低消為大廳使用/入座/公用廁所淋浴1.5小時為限$150/人-未含垃圾代處理清潔費, 需21:30前離開旅館), 被請離開刷一顆星者必要時公布監視器畫面且列入黑名單�全館房型床型不開放指定；若堅持工作人員耗費多時依喜好排房排床，旅館無能力接單。澎湖缺水缺工，水資源珍貴未節制用水會有停水隱憂，本館不提供多加浴巾，加枕頭，加棉被者等布巾類服務，無續住掃服務。享連晚優惠現金價旅客，旅館有權拒絕做續住掃，拒絕續住提供更換毛浴巾、布巾、更換備品，有必要需求者則取消連晚現金價、直訂客優惠。一床備一床棉被，ㄧ雙人床備ㄧ件雙人被，有額外加枕頭、棉被必要需求者/需提供客制服務，無法適應背包客棧標準化服務，請直接訂兩床、攜帶您習慣用的物品及可滿足您一人一條棉被等私人需求！訂ㄧ張單人床睡ㄧ位、訂雙人套房請兩位入住（上限一位五歲以下孩童免費）、訂幾人房就是幾人住，否則館方有權拒絕入住且不退款！或房況允許，館方有權要求原訂套房/包房房型，8歲以上加購不同房的床位，8歲以下按時支付低消雙倍費用-未含備品（備品若有的話另計）；背包房五歲以上需按人數加購床位（宿舍背包床未開放五歲以下入住）。�請勿自行更換床位，私自帶未付費的友人來睡，否則加收費用並提報黑名單，就算旅館同意可換床位，也不代表可以不通知旅館自己換到喜歡的位置，務必事前得到旅館同意並更改系統。�不主動免費提供備品為國際趨勢且符合環保政策，請旅客自備，有需求者請自備零錢投幣至櫃檯誠實商店木盒投幣購買。無法理解慣性低分負評溝通，請遶道，請勿自行進入櫃檯或未投幣竊取備品，否則視同偷竊。➡️背包客即日起不再免費提供租借毛巾�google、平台經查有稍不盡大爺的意就低分誇大負評，請遶道，無法配合入住做入住需知，無法配合住宿規定者請繞道。本店為背包客棧，需素質高有同理心的顧客住宿以維持住宿品質。詢問請相互尊重，勿大聲咆哮、酸言酸語，喜好低分誇大負評者，這些也是服務業缺工因素之一，針對無法同理理解互相尊重的客群，我們較照規定來處理。每個規定下都是有故事的，因人力不足無法ㄧ一解釋及回覆。但實質的滿分好評是鼓勵大家最大的動力，我們樂意提供服務於善意、友善，樂於給予鼓勵的貴賓。

Response from Property: 感謝您恩賜滿分好評及選擇入住平湖窩行旅, 期待未來有機會還能接待您!

Response from Property: Thank you for your comments and using this forum to promote *Policies in response to changing times: Policies are changing in response to various factors such as environmental protection, water shortage in Penghu, cherishing water resources, and wave of labor shortages. From now on, the hotel will no longer provide free disposable supplies (it is recommended to bring your own), limited replacement/or additional towel service. ‼ ️Maintain no 24-hour on-site counter service personnel, reduce the time of on-site counter personnel at the counter, increase store holidays and shorten business hours during periods of low order volume. ‼ ️For those who have not brought their own, if you need disposable supplies such as toothbrush/paste, razor or shower cap, please bring your own change and put coins in the honest shop next to the counter to purchase. (Backpackers are recommended to bring their own towels from now on. The hotel will no longer provide free towel rental services.) All relevant instructions shall be subject to on-site notifications. ‼ ️One quilt is provided for each bed, and a double quilt is provided for each double bed. Those who have necessary needs for extra pillows and quilts/customized services are required. They cannot adapt to the standardized services of backpackers and meet private needs. Low score and negative rating If so, please suggest a detour. Or please book two beds directly, bring your usual items and meet your personal needs such as one quilt and one pillow per person! ‼ ️Recommended contact information: The hotel does not have a fixed permanent on-site counter staff. Personnel on duty will be at the counter only when check-in is required (or will be notified separately). For urgent matters, please call us. For non-urgent matters, please contact our dedicated staff. For guests who are checking in Please call the mobile phone number of the on-duty staff left on the counter. Different people are on duty, and there is no line to provide services. ‼ ️No wishing fountain must-have service: The museum does not lend charging heads and charging cables, baby bathtubs, strollers, mobile power supplies, stationery, printers, no helpers, and no taxis (due to late arrivals due to customers abandoning the car, The driver only needs to help the hotel that called the taxi to compensate the guests), no change, no help to buy meals, no collection of goods, no transfer of items, no advance payment of various amounts, free service of sending items, no wishing fountain mission Service is a must. Please do not force the front desk to help find a solution even after being told that this service is not available. In response to the coming wave of labor shortages, please allow us more time to clean the room and give priority to completing our work in the hotel industry. ‼ ️Added anti-Australia policy (the store is unable to serve customers, please pay attention to the customer base): Please be polite when asking, do not yell loudly, use sarcastic words, those with low scores, create a dirty environment, smoke in the hotel, please call when checking in Those who are in a hurry and refuse to wait in line are also one of the factors causing shortage of work in the service industry. For customers who cannot empathize with each other and understand each other, we will handle it according to the regulations. For example, if you request that all luggage be taken away immediately after check-out at 11 o'clock, we will not Allow people and items to stay in the lobby. Otherwise, there will be low consumption problems and we will refuse to provide additional services other than non-service items. ‼ ️Note: In addition, due to various reasons such as the increasing number of hotel holidays and tight room availability, the hotel is unable to provide follow-up services to guests who have checked out after 11 o'clock. Each regulation has its own story, and it is impossible to explain it all due to lack of manpower. and reply. ‼ ️When we have the manpower, we can provide additional services as appropriate. Please give us a full score and give everyone some encouragement. Many additional services cost the store a lot of money, but they often do not get substantial encouragement from high-score reviews. On the contrary, the customer group with little service proactively gives a full score and a higher proportion of praise. high. Please do not mention the last time... This will affect our enthusiasm for providing additional services, and will not let our enthusiasm for additional services become pressure in the future. We will be really grateful to you! ➡️If you are unable to cooperate with the following, please do not place an order (please do not transfer money to book a room, please proactively notify the hotel to cancel the order) In response to the wave of labor shortages, we would like to remind you that we are a backpacker inn and have customized service needs. We are not guests with self-guided travel spirit. We kindly ask you to move to a hotel that can provide you with attentive service. Thank you very much! I'm sorry to have mentioned the issue of fee increases many times. In response to the inertia and strong demands of customers and thinkers, the hotel has provided services beyond the capabilities of the hotel, resulting in additional working hours, overwork, and loss of staff, which have seriously affected the operation of the hotel. If you are unable to check in between 15:00 and 21:00, please do not place an order. Check-in time is from 15:00 to 21:00; the hotel does not have a 24-hour counter service (due to labor shortages, etc., there is no fixed on-site counter staff, so it is not possible to check in at 15:00) -If you check in after 21:00, please do not place an order, otherwise there will be overtime charges for early check-in/late check-in, or it will be regarded as a No Show after 21:00, and there will be no refund.) �The latest check-out time is before 11:00 am. Personal belongings must be cleared and keys returned, otherwise the late check-out rate will apply. Please do not go upstairs after checking out. During your stay, you must inform yourself of the check-in instructions and obtain the consent of the front desk before you can store your luggage during your stay (only the storage space is provided without any responsibility for storage). There is no overnight luggage storage service, otherwise there will be additional charges. Please pick it up before 21:00 on the same day. If you leave it overnight without permission, you need to pay for a single piece within 100*100 cm/10 kg. Only $1000/item can be claimed. Our store does not have a service for lending frozen items. If you need frozen items, please do not place an order. Or if freezing is necessary, we will coordinate the renter's freezer storage within 100*100 centimeters/10 kilograms to pay $1000/piece per day, and need to Responsible for the loss of frozen items. �The whole hotel is non-smoking and pets are not allowed inside. Otherwise, fines/increased cleaning fees will be incurred, and you will be refused check-in without refund and will report smoking hazard prevention issues. �Eating and drinking are not allowed in all backpacker bed rooms, please go to the lobby on the first floor; dormitory rooms are not open to children under five years old (private rooms are an exception), otherwise they will not be allowed to check in and no refund will be given. The hotel only has a user-paying policy for residents. Foreign visitors and guests who have checked out are not allowed to enter for free. Please do not bring your companions in without permission and use the public spaces for free (including the lobby, public toilets, dormitories, etc. are not open) For non-residents), if you disturb your roommates when visiting the dormitory, you will be charged according to the price otherwise. Guests who do not check in on the same day and check out on the same day (open subject to availability), foreign guests who do not inquire with the hotel, and use public toilets, showers, etc. without permission, will be charged double the fee of $150/person*2=$300 (lower consumption is in the lobby) Use/seat/shower in public toilets is limited to $150/person for 1.5 hours - does not include garbage disposal and cleaning fees, and must leave the hotel before 21:30). Those who are asked to leave and receive a star will publish the monitor screen and be blacklisted if necessary list �The hotel's room types and bed types are not open to designation; if the staff insists on spending a lot of time arranging rooms and beds according to preferences, the hotel will not be able to accept orders. Penghu is short of water and labor, so our hotel does not provide services such as extra bath towels, extra pillows, extra quilts, etc. Passengers who enjoy the cash rate discount for consecutive nights. In view of Penghu's lack of work and water shortage, the hotel has the right to refuse to renew the stay and provide replacement bath towels, cloth towels, and replacement supplies. Otherwise, the cash rate for consecutive nights and the direct booking discount will be cancelled. . One quilt is provided for each bed, and one double quilt is provided for each double bed. If there is a necessary need for extra pillows and quilts/customized services are required, which cannot be adapted to the standardized services of backpackers, please directly book two beds and bring your own habits The items used can meet your personal needs such as one quilt per person! Book a single bed, book a double suite for two people (maximum one child under five years old is free), book a room for as many people as you want, otherwise the hotel has the right to refuse check-in and no refund will be given! Or if room availability permits, the hotel reserves the right to request the originally booked suite/private room type, and those over 8 years old to purchase additional beds in different rooms, while those under 8 years old to pay double the low-cost fee on time - spare parts not included (extra spare parts if any) ); those over five years old in the backpacker room need to purchase additional beds according to the number of people (backpack beds in the dormitory are not open to those under five years old). �Please do not change beds on your own or bring unpaid friends to sleep with you, otherwise you will be charged additional fees and blacklisted. Even if the hotel agrees to change beds, it does not mean that you can change to your favorite location without notifying the hotel. You must inform the hotel in advance Get approval from the hotel and change the system. �In order to comply with the policy of environmental protection, plastic reduction and water resource conservation, the hotel does not provide free disposable supplies. Guests are asked to bring their own. If needed, please bring your own change and insert coins into the wooden box of the honest shop at the counter to purchase. Please do not regard it as a hotel's initiative to provide free supplies. Please be polite! Inertial communication with low scores and negative reviews, please do not place an order, the store cannot accept it, do not enter the counter by yourself or steal spare parts without inserting coins, otherwise it will be regarded as theft. ➡️Backpackers will no longer provide free rental towels from now on �After checking on Google and the platform, there are low scores and exaggerated negative reviews that are slightly less than what you expected. Please avoid it. If you are unable to comply with the check-in instructions and cannot comply with the accommodation regulations, please avoid it. Our hotel is a backpacker inn, which requires high-quality and empathetic customers to stay in order to maintain the quality of accommodation. Otherwise, the hotel will not provide services during non-stay periods, including free luggage storage and stay in the lobby before check-in on the day and after check-out on the day. Any low-cost purchases without consent will be charged double the time limit. But substantial positive feedback is the biggest motivation to encourage everyone. We are happy to provide services to guests who are kind, friendly and willing to give encouragement.