The Zuri Pekanbaru

The Zuri Pekanbaru Reviews

The Zuri Pekanbaru

Kompleks Transmart, Jl. Soekarno - Hatta, Labuh Baru Tim., Kec. Payung Sekaki, Pekanbaru, Riau, 28292, IndonesiaSee Hotel Details
The Zuri Pekanbaru
The Zuri PekanbaruThe Zuri PekanbaruThe Zuri Pekanbaru
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Guest Reviews

9.3/10
Great
140 review
Verified reviews
Location9.2
Amenities9.2
Service9.2
Cleanliness9.6
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All reviews(140)
Positive reviews(140)
Reviews with photos/video(22)
Awesome stay(20)
Clean and tidy(13)
Great service(12)
Awesome rooms(10)
Delicious breakfast(10)
Great location(8)
Anonymous User
Superior Twin Room
Stayed in May 2025
Traveling with friends
6 review
10/10
Outstanding
Posted on Jun 25, 2025
Such a nice hotel to stay and near with the mall. The room are big and clean. Staff also helped and friendly
Response from Property: Hi Anonymous User,Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and taking the time to share your experience during your stay with us.The experience you share is a valuable appreciation for us, as well as being more motivation to be able to provide better service in the future.We look forward to your next arrival and we will always provide the best service for you.Cheers,Asni Alexia LimGeneral Manager
Anonymous User
Superior Twin Room
Stayed in Jun 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jul 26, 2025
Nice hotel, good Location, and staff are so good and nice. For me
Response from Property: Hi Guest,Salam hangat dari The Zuri Hotel Pekanbaru. Terima kasih telah memilih The Zuri Hotel Pekanbaru dan meluangkan waktu untuk berbagi pengalaman selama anda menginap bersama kami.Pengalaman yang anda bagikan merupakan apresiasi berharga bagi kami, serta menjadi motivasi lebih untuk bisa memberikan pelayanan yang lebih baik kedepannya. Kami nantikan kedatangan anda selanjutnya dan kami akan selalu memberikan pelayanan yang terbaik untuk anda.Regards,MardiGeneral Manager
hanisah_aisyah
Superior Twin Room
Stayed in Apr 2025
Couple
6 review
9.0/10
Great
Posted on May 14, 2025
The hotel located near the SKA Mall and Living World around 15 mins walking. The staff was friendly and accomodating. The check in process was fast and they allowed early check in. The room was spotless, had a nice view (need to request for higher floor), good water pressure, the AC was cool enough and the bed was so comfy. The breakfast offered a lot of variety and decent. The only down side was the check out process took so long. Hope they will improve the check out process and make it fast and convenient. Overall, a good stay.
Response from Property: Dear Hanisah,First of all, thank you for your time to share your experience during your stay at The Zuri Hotel Pekanbaru.We’re delighted to hear that you had a pleasant stay and enjoyed our convenient location, friendly staff, smooth check-in process, as well as the comfort and cleanliness of your room. It’s also great to know that our breakfast variety met your expectations.We sincerely apologize for the delay during your check-out process. During the time of your departure, we were experiencing high season with a large number of guests checking out at the same time, which unfortunately resulted in longer waiting times. We truly appreciate your patience and understanding, and please rest assured that we are working on improving our procedures and resource allocation during peak periods to ensure a faster and more convenient experience moving forward.Thank you once again for staying with us. We look forward to welcoming you back for an even better experience in the future.Cheers,Asni Alexia LimGeneral Manager
Guest User
Deluxe Double Room
Stayed in Apr 2025
Business traveler
22 review
10/10
Outstanding
Posted on Jul 26, 2025
Very cool very good well done Very cool very good well done Happy Friday
Response from Property: Hi Guest,Salam hangat dari The Zuri Hotel Pekanbaru. Terima kasih telah memilih The Zuri Hotel Pekanbaru dan meluangkan waktu untuk berbagi pengalaman selama anda menginap bersama kami.Pengalaman yang anda bagikan merupakan apresiasi berharga bagi kami, serta menjadi motivasi lebih untuk bisa memberikan pelayanan yang lebih baik kedepannya. Kami nantikan kedatangan anda selanjutnya dan kami akan selalu memberikan pelayanan yang terbaik untuk anda.Regards,MardiGeneral Manager
Anonymous User
Superior Twin Room
Stayed in Mar 2025
Couple
2 review
10/10
Outstanding
Posted on Apr 29, 2025
Good job oke good job very good.
Response from Property: Hi Guest, Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and taking the time to share your experience during your stay with us. The experience you share is a valuable appreciation for us, as well as being more motivation to be able to provide better service in the future. We look forward to your next arrival and we will always provide the best service for you. Cheers, Asni Alexia Lim General Manager
Guest User
Deluxe Double Room
Stayed in Mar 2025
Family
3 review
9.5/10
Amazing
Posted on Apr 12, 2025
Travel as family, however only 2 towels are provided. Live music on weekend can be loud amd goes all the way till midnight.
Response from Property: Dear Guest,First of all, thank you for your time to share your experience during your stay at The Zuri Hotel Pekanbaru.We apologize for the inconvenience caused by the noise from outside the room that may have disturbed your rest.Your input is very valuable to us, and we will immediately conduct an evaluation to improve the quality of the facilities, especially regarding soundproofing in the rooms. We understand how important a quiet atmosphere is for a pleasant stay.We look forward to welcoming you back at our hotel, so we can provide you with better service.Cheers,Asni Alexia LimGeneral Manager
HARTONO JOHAN
Superior Twin Room
Stayed in Feb 2025
Business traveler
32 review
7.5/10
Posted on Mar 11, 2025
SESUAI DGN EXPETASI TAPI UNTUK BULAN RAMDHAN DISAYANGKAN UNTUK SAHURNYA CUMA DI BOXKAN MAKANAN. HARUSNYA OPEN BUFFE SEPERTI HOTEL LAINNYA.
Response from Property: Dear Mr. Hartono, Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and taking the time to share your experience during your stay with us. We apologize for the inconvenience you experienced while staying with us. Regarding the regulations for sahur or breakfast, we do this in order to be efficient and avoid a lot of food waste during the fasting month, referring to the occupancy rate on that day. Buffet will still be served if the room occupancy meets the minimum standards that we have determined. We strive to continue to provide good service and experience by providing 2 types of sahur or breakfast (Nusantara and Western) for each person and delivered directly to the room, in the hope of meeting the tastes of the guests who stay. However, we will continue to evaluate this at all times so that we can continue to provide better service in the future. We look forward to your next arrival and we will always provide the best service for you. Cheers, Asni Alexia Lim General Manager
JijulLang
Superior Double Room
Stayed in Apr 2024
Traveling with friends
4 review
10/10
Outstanding
Posted on May 10, 2024
Nice hotel and i will never forget to stay in this jotel, good
Response from Property: Hi JijulLang,Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and taking the time to share your experiences during your stay with us. The experience you share is valuable appreciation for us, as well as more motivation to be able to provide better service in the future.For a better experience, if you need a more spacious room, we suggest you choose our deluxe room. We look forward to your next visit and we will always provide the best service for you. Cheers, Asni Alexia Lim General Manager
Olievia
Deluxe Double Room
Stayed in Mar 2024
Family
1 review
10/10
Outstanding
Posted on Apr 12, 2024
Cocok bgt tuk stay cation, kamarnya nyaman, staff hotel ramah, sarapan bervariasi.
Response from Property: Hi Olivia, Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and taking the time to share your experiences during your stay with us. The experience you share is valuable appreciation for us, as well as more motivation to be able to provide better service in the future. We look forward to your next visit and we will always provide the best service for you. Cheers, Asni Alexia Lim General Manager
Widiajanti
Superior Twin Room
Stayed in Feb 2024
Family
4 review
8.5/10
Very Good
Posted on Mar 31, 2024
The lobby is too small , room is very clean and mattras very comfort
Response from Property: Hi Widiajanti, Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and taking the time to share your experiences during your stay with us. The experience you share is valuable appreciation for us, as well as more motivation to be able to provide better service in the future. We look forward to your next visit and we will always provide the best service for you. Cheers, Asni Alexia Lim General Manager
Zahraakli
Superior Twin Room
Stayed in Apr 2024
Business traveler
19 review
10/10
Outstanding
Posted on May 7, 2024
Modern room, nice ambience. Thanks for your hospitality:)
Response from Property: Hi Zahraakli, Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and taking the time to share your experiences during your stay with us. The experience you share is valuable appreciation for us, as well as more motivation to be able to provide better service in the future. We look forward to your next visit and we will always provide the best service for you. Cheers, Asni Alexia Lim General Manager
Assya Kirin
Deluxe Double Room
Stayed in Mar 2024
Family
8 review
9.0/10
Great
Posted on Jun 18, 2024
View is good. Swimming is average. Breakfast is okay okay.
Response from Property: Hi Assya Kirin,Salam hangat dari The Zuri Hotel Pekanbaru. Terima kasih telah memilih The Zuri Hotel Pekanbaru dan meluangkan waktu untuk berbagi pengalaman selama anda menginap bersama kami.Pengalaman yang anda bagikan merupakan apresiasi berharga bagi kami, serta menjadi motivasi lebih untuk bisa memberikan pelayanan yang lebih baik kedepannya. Kami nantikan kedatangan anda selanjutnya dan kami akan selalu memberikan pelayanan yang terbaik untuk anda.Cheers,Asni Alexia LimGeneral Manager
Sonico
Superior Twin Room
Stayed in Jun 2025
Family
2 review
10/10
Outstanding
Posted on Jul 22, 2025
Nice hotel
Response from Property: Hi Sonico,Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and taking the time to share your experience during your stay with us.The experience you share is a valuable appreciation for us, as well as being more motivation to be able to provide better service in the future.We look forward to your next arrival and we will always provide the best service for you.Regards,MardiGeneral Manager
Simonsiburian
Superior Twin Room
Stayed in Jan 2025
Business traveler
20 review
10/10
Outstanding
Posted on Feb 15, 2025
Nice place
Response from Property: Hi Simonsiburian,Salam hangat dari The Zuri Hotel Pekanbaru. Terima kasih telah memilih The Zuri Hotel Pekanbaru dan meluangkan waktu untuk berbagi pengalaman selama anda menginap bersama kami.Pengalaman yang anda bagikan merupakan apresiasi berharga bagi kami, serta menjadi motivasi lebih untuk bisa memberikan pelayanan yang lebih baik kedepannya. Kami nantikan kedatangan anda selanjutnya dan kami akan selalu memberikan pelayanan yang terbaik untuk anda.Cheers,Asni Alexia LimGeneral Manager
Mega
Superior Twin Room
Stayed in Jun 2024
Traveling with friends
12 review
10/10
Outstanding
Posted on Jul 30, 2024
Enak bgt sarapannga
Response from Property: Hi Mega, Warm greetings from The Zuri Hotel Pekanbaru. Thank you for choosing The Zuri Hotel Pekanbaru and taking the time to share your experiences during your stay with us. The experience you share is valuable appreciation for us, as well as more motivation to be able to provide better service in the future. We look forward to your next visit and we will always provide the best service for you. Cheers, Asni Alexia Lim General Manager